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Senior Credit Controller

Maddocks -
Melbourne VIC

Apply Now

Job Details

Permanent | Full-time

Benefits

Health insurance
Parental leave
Employee assistance program
Gym membership

Qualifications

Microsoft Excel
Communication skills

Full Job Description

We are a modern Australian law firm with a leading reputation. We focus on exceptional service, operational excellence and being at the forefront of employee experience. We work closely with Australian and international businesses, organisations and governments.

About the Role

As Senior Credit Controller, you will be responsible for managing a large and varied ledger, proactively overseeing collections activity and resolving complex or escalated matters. You will work closely with Partners and their teams, balancing firm but professional collections with the need to maintain strong, ongoing client relationships.

Operating in a fast-paced professional services environment, this role requires strong judgement, resilience and the ability to adapt quickly as priorities shift in response to Partner and business needs.

Your key responsibilities will include:

Credit Management

Assessing and approving new credit requests, including conducting credit checks and risk assessments
Onboarding new clients and maintaining existing client accounts
Implementing and adhering to internal credit policies and procedures
Ensuring client data is accurately maintained within the Firm’s systems
Providing guidance and support on credit matters to internal stakeholders

Collections

Managing a substantial debtor ledger, proactively following up overdue invoices to ensure healthy cashflow
Leading collections activity on more complex or sensitive accounts
Communicating with clients in a professional, relationship-focused manner
Identifying and managing credit risk while minimising bad debt exposure
Working closely with billing and AR teams to resolve invoicing or billing queries

Reporting & Analysis

Preparing and reviewing aged debtor ledgers and outstanding balance reports
Identifying emerging debtor issues and escalating risks where appropriate
Providing insights to support cashflow management and decision-making

Client & Stakeholder Engagement

Building strong working relationships with Partners, practice groups and external clients
Acting as a key point of contact for escalated account and payment queries
Facilitating regular discussions with Partners to review debtor positions and agree next steps
Balancing commercial outcomes with long-term client relationships

About You

You are an experienced Credit Controller, ideally from a professional services environment, with strong end-to-end collections experience and confidence engaging with senior stakeholders.

To be successful in this role, you will bring:

Proven experience managing complex or high-value debtor portfolios
Strong stakeholder management and communication skills
A professional, resilient approach to collections
Excellent organisational and prioritisation skills in a fast-paced environment
Sound judgement and attention to detail
A good working knowledge of Excel
Experience using practice management systems (experience with Aderant will be highly regarded)
A positive, collaborative mindset and willingness to support team objectives

In return, you will join a supportive Finance team within a collaborative Firm, with the opportunity to work closely with the Credit Manager, take ownership of your ledger, and play a meaningful role in supporting the Firm’s financial performance.

Why join Maddocks?

Maddocks is simply a great place to do great work. We foster a culture of collaboration, learning and engagement where you will experience:

A diverse and inclusive workplace: We have been named an employer of Choice for Gender Equality by the Workforce Gender Equality Agency (WGEA) every year since 2004 along with being named a Silver Employer at the Australian Workplace Equality Index's 2024 LGBTQ Inclusion Awards. We promote diversity internally through our Maddocks Gender Equality Network, Maddocks CALD, Maddocks Disability Inclusion and Maddocks Pride groups.

Career Development: Learn and develop through structured learning and development programs at each stage of your career and study support programs.

Community involvement: give back to the communities in which we operate through our thriving pro bono and grants programs and staff volunteering initiatives.

Work flexibly: work in a hybrid way with part of your week in the office and support to set up your home office.

Wellbeing & Benefits: access to up to 20 weeks paid parental leave, discounted gym memberships & health insurance, salary continuance insurance, Employee Assistance Program and parents and carers wellbeing programs.

Our people are our greatest advocates and we believe this is a result of our inclusive culture and focus on complex and interesting work.

To be eligible for this role you must be legally permitted to work in Australia. Please note that unsolicited applications from agencies will not be considered at this time.

Ready for your next career move?

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Senior Credit Controller

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