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Garden Care Scheduler and Administration Officer

Canterbury City Community Centre -
Lakemba NSW

Apply Now

Job Details

3 hours ago

Benefits

Salary packaging

Qualifications

Microsoft Word
Microsoft Outlook
Management
Administrative experience
Data entry
SharePoint
Computer skills
Office experience

Full Job Description

Classification: SCHCADS Grade 3 (Salary Packaging is available) Above Award conditions

apply

Hours: 24 hours per week (across 4 days)

Responsible to: Garden Care Coordinator

This position description is not a comprehensive list of responsibilities or criteria. The position’s incumbent
will be aware that the position is to provide scheduling and administration support to a dynamic service
(Garden Care) based upon growing community need and that outcomes and activities may change over the
course of time.

REPORTING & ORGANISATIONAL CONTEXT

The Garden Care Scheduler and Administration Officer is responsible to the Board of Directors of
Canterbury City Community Centre through the Garden Care Coordinator.

Position Objectives

To provide scheduling and administrative support to the Garden Care program

To provide a service which assists eligible people over 65 within the Inner West and South West
Sydney Aged Care Planning Region to maximise their independence and wellness.

To provide a consumer directed service that is responsive to the needs of individual clients

KNOWLEDGE, SKILLS AND EXPERIENCE

Essential Criteria: Qualifications or demonstrated experience in Office Administration

Computer skills, including Outlook, Word, Sharepoint and entering data into a database

Experience, qualifications and/or knowledge of the community sector

Empathy and understanding of issues impacting older people and their families

Demonstrated ability to work well with people from all backgrounds

Strong people skills and experience managing client needs and feedback

Understanding of Consumer Directed Care and the rights of consumers to receive good quality
services based on choice and control

Time management, ability to self-manage, problem solve, work with competing priorities to ensure
a positive experience for our consumers.

Desirable Criteria:

Cross cultural skills

Understanding and experience of working with disadvantaged communities

Understanding of volunteer management issues

Understanding of the Strengthened Aged Care Standards and the Aged Care Act

PRINCIPAL DUTIES

Garden Care Scheduling

 Identify clients due for an annual Garden Care service (run database report)
 Contact clients and families to book appointments for their Garden Care services
 Notify internal lawn mowing clients of scheduled mow
 Roster staff and resources into the Outlook Calendar
 Respond to calls on Teams – Garden Care Messages
 Confirm appointments the week before with clients and families
 Reschedule on short notice as required
 Upload the details into the CIVI database
 Email, phone or SMS the volunteers regarding the weekly calendar and any upcoming training or

information they require
 Deal with issues around complaints, appointments and gardens.

Administration

Enter all relevant information on clients, volunteers, contractors and staff into the database

Process documentation and provide administrative support to program staff

Write and distribute team meeting minutes and agendas

Ensure client data is properly maintained

Answer the phone, take messages or provide information as appropriate

Call clients back in a timely fashion

Take and record feedback on the Feedback register from clients, carers or family members

Ensure complaints and feedback are responded to in a timely manner

Monitor supplies and order stock, stationery and consumables through 4cs purchasing processes

Ensure maintenance of Garden care equipment is undertaken as needed

Book in clean up of The Cottage by GC field staff as required

Fleet Maintenance

 Maintain a system to monitor and book the GC utes for service and registration and schedule this
into calendars and advise relevant staff

Effective workplace relationships

Maintain effective working relationships with Centre staff

Participate in Centre activities such as all staff team meetings, planning days and training

Establish and maintain effective working relationships with clients

Risk Management

Ensure a safe working environment for staff and volunteers

Ensure CCCC obligations under the Work Health and Safety Act are met

Identify any risks and hazards at site assessments and raise with Garden Care Coordinator

Ensure complaints and feedback are responded to in a timely manner

Reporting and Compliance

Ensure service is operated according to the Strengthened Aged Care Standards

Using internal 4cs reporting systems to record Garden Care incidents, feedback and complaints

Financial Management

Check and submit Easy Care Gardening invoices for payment to Financial Administrator

Adhere to the Centre’s Financial procedures for the smooth operation of the GC program

Other

Adhere to the Centre’s Code of Behaviour and Policies and Procedures as contained within the
Centre’s Policy & Procedure manual.

Apply Now

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