Understanding of the Strengthened Aged Care Standards and the Aged Care Act
PRINCIPAL DUTIES
Garden Care Scheduling
Identify clients due for an annual Garden Care service (run database report)
Contact clients and families to book appointments for their Garden Care services
Notify internal lawn mowing clients of scheduled mow
Roster staff and resources into the Outlook Calendar
Respond to calls on Teams – Garden Care Messages
Confirm appointments the week before with clients and families
Reschedule on short notice as required
Upload the details into the CIVI database
Email, phone or SMS the volunteers regarding the weekly calendar and any upcoming training or
information they require
Deal with issues around complaints, appointments and gardens.
Administration
Enter all relevant information on clients, volunteers, contractors and staff into the database
Process documentation and provide administrative support to program staff
Write and distribute team meeting minutes and agendas
Ensure client data is properly maintained
Answer the phone, take messages or provide information as appropriate
Call clients back in a timely fashion
Take and record feedback on the Feedback register from clients, carers or family members
Ensure complaints and feedback are responded to in a timely manner
Monitor supplies and order stock, stationery and consumables through 4cs purchasing processes
Ensure maintenance of Garden care equipment is undertaken as needed
Book in clean up of The Cottage by GC field staff as required
Fleet Maintenance
Maintain a system to monitor and book the GC utes for service and registration and schedule this
into calendars and advise relevant staff
Effective workplace relationships
Maintain effective working relationships with Centre staff
Participate in Centre activities such as all staff team meetings, planning days and training
Establish and maintain effective working relationships with clients
Risk Management
Ensure a safe working environment for staff and volunteers
Ensure CCCC obligations under the Work Health and Safety Act are met
Identify any risks and hazards at site assessments and raise with Garden Care Coordinator
Ensure complaints and feedback are responded to in a timely manner
Reporting and Compliance
Ensure service is operated according to the Strengthened Aged Care Standards
Using internal 4cs reporting systems to record Garden Care incidents, feedback and complaints
