Who We Are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
Beyond the Paycheck (Benefits & Perks)
At lululemon, we care for and invest in the whole person - body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer paid time off, generous employee discounts, fitness/yoga classes, parenthood top up program and personal and professional development programs.
Note: availability of these benefits and perks may be subject to your location and employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at anytime without advance notice.
Job Summary
The Educator role is the foundation of our success as an organization. Educators are experts in creating world-class customer service, or guest experience, in our retail stores. They are responsible for engaging and connecting with our guests, sharing top-quality product education, and speaking authentically about our community and culture.
Core Responsibilities of the Job
Guest (i.e., Customer) Experience
- Interact with guests to ensure a great guest experience in a manner that values guests' time.
- Assess guests' needs to provide customized, effective purchase and return solutions and support.
- Provide technical product education by articulating the value and benefit of the product.
- Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options) according to company standards.
- Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.
- Receive guest feedback and partner with store leadership to take appropriate action and "make it right" for guests.
Working with Others
- Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
- Establish supportive and productive relationships with all team members.
- Collaborate with team members to ensure optimal guest experience and support store operations.
Operations
- Perform product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards.
- Use in-store technology to support store operations and provide positive guest experiences.
- Perform cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.
- Understand and adhere to people safety policies and procedures to maintain a safe work environment.
- Perform work in accordance with applicable policies, procedures, and laws or regulations.
Job Requirements
Eligibility
- Must be legally authorized to work in the country in which the store is located
- Must have the ability to travel to assigned store with reliable transportation methods
- Must be 18 years of age or older
Schedule/Availability
- The work schedule can vary based on store needs
- Work occurs on a variable schedule which could include early mornings, mornings, afternoons, evenings, late nights or overnights, as well as weekends and holidays
- In addition, the schedule may include times when the store is closed to guests
Job Assets (i.e., nice to have; not required)
- Education: High school diploma/GED/equivalent, or above
What We Look For
- Attention to Detail: Is careful about detail and thorough in completing work tasks
- Being Organized: Prioritizes and completes assigned tasks efficiently and accurately
- Drive: Is self-motivated and determined to meet or exceed goals
- Safety Orientation: Is committed to complying with safety rules and guidelines
- Personal Responsibility: Accepts responsibility/accountability for actions; is dependabl
- Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
- Collaboration and Teamwork: Works productively with and supports others to achieve common goals; seeks connections, partnerships, and diverse perspectives
- Adaptability/Agility: Navigates uncertainty and ambiguity and can change priorities in a fast-paced environment; recovers quickly from setbacks
Work Context (e.g., environment, interactions, physical)
- Work involves moving through the store, sometimes on the sales floor with bright lights and loud music, and sometimes in areas with no windows or natural light
- Work is accomplished as part of a team, sometimes independently, and sometimes using a computer or other technology
- Work may involve moving boxes weighing up to 30 lbs (13.6 kg) or using ladders to reach materials
Applicants successful in progressing to interview will be contacted by a Manager or a member of the People & Culture team. Please note any applicant or employee who needs a reasonable adjustment to perform the essential duties of the job is encouraged to discuss this with the Manager or People and Culture team member when arranging the interview so we can ensure an equitable, barrier-free application process.
