Description
What We’re Looking For:
We're actively seeking a Collections Analyst to join our vibrant team and assume a pivotal role in managing and enhancing the company's accounts receivable process, ensuring the prompt collection of outstanding debts. As a Collections Analyst, you'll collaborate closely with internal stakeholders and external clients to resolve payment discrepancies, minimize losses from bad debts, and cultivate positive relationships with customers.
This position demands strong analytical abilities, keen attention to detail, and effective communication skills to propel the collections process forward and fortify the company's financial stability.
Its more than just a job title here. We're dedicated to fostering a culture where each team member feels empowered to be their authentic selves while pushing the boundaries of their skills and capabilities. Envision yourself surrounded by a supportive network of colleagues who actively nurture talent, providing robust support systems, mentorship, and emphasizing collaboration. In this environment, achievements are lauded, and setbacks are viewed as valuable opportunities for growth. Join us in crafting a nurturing, growth-oriented atmosphere where you'll have the opportunity to excel in all aspects of your life!
What You'll Do:
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Efficiently manage the accounts receivable process, encompassing tasks such as invoicing and issuing credit memos.
Take proactive measures to engage customers, following up on outstanding invoices and swiftly resolving any payment discrepancies.
Handle incoming payments with precision, ensuring accurate allocation and meticulous reconciliation of account balances.
Conduct thorough investigations into billing disputes and promptly address customer inquiries, maintaining a focus on timely resolution.
Develop and execute strategic collections initiatives aimed at minimizing bad debt and optimizing cash flow.
Monitor ageing reports diligently, strategically prioritizing collection efforts based on customer payment behaviours and patterns.
Generate comprehensive reports and insightful analytics to monitor collection activities and identify emerging trends.
Collaborate seamlessly with cross-functional teams to streamline and enhance billing and collections processes.
Cultivate and nurture positive relationships with customers, fostering an environment conducive to successful collection efforts.
What You'll Bring:
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Bachelor’s degree or above in Accounting, Finance, Business Administration, or related field.
1 - 3 years of experience in accounts receivable, collections, or related financial role.
Strong knowledge of Salesforce and experience using CRM systems to maintain customer records and support business operations.
Proficiency in Microsoft Excel and familiarity with accounting software such as QuickBooks, SAP, NetSuite, or Oracle..
Meticulous attention to detail, coupled with strong analytical and problem-solving capabilities.
The ability to thrive independently, prioritize tasks, and meet deadlines in a fast-paced environment.
Knowledge of regulatory compliance and legal requirements pertaining to collections activities would be advantageous.
Excellent written and verbal communication skills in English.
Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week.
The ability to legally work in the country of hire is required for this position.
What We Offer:
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Enjoy flexible paid time off options for enhanced work-life balance.
Gym & wellness allowance through our partnership with ClassPass.
Community Outreach Days get involved & undertake charity work or volunteer as paid days off, based on employee tenure.
Car Lease Benefit partnered with Autopia, the perk of novated leasing, a tax-effective way to own and run a car.
Employee assistance programs cover mental health, legal, financial, wellness, and behaviour areas to ensure your overall well-being.
Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
Energetic work environment with a hybrid work style, providing the balance you need.
Benefit from our family leave program, which grows with your tenure at Meltwater.
Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.
Where You'll Work:
8 Exhibition St, Level 21, Tenancy 4, Melbourne, Victoria, 3000
When You'll Join:
June/July 2026
Our Story
At Meltwater, we believe that when you have the right people in the right environment, great things happen.
Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can’t do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.
Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other’s successes along the way.
We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.
We’re proud of our diverse team of 2,200+ employees in 50 locations across
25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to unlock new heights in your career.
We are Meltwater. Inspired by innovation, powered by people.
Equal Employment Opportunity Statement
Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.
All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.
Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.
We may use AI to assist in aspects of our hiring process, such as reviewing candidate information, capturing interview notes, and supporting interview activities. These tools are used only to assist our team through increased efficiencies. Every output continues to be reviewed by humans, and all hiring decisions are made by humans. We remain committed to evaluating candidates fairly, consistently, and in compliance with all applicable laws.
