In-Demand Concierge Jobs in Parramatta, Nsw

Call Centre - Customer Support
Australian Unity —Parramatta NSW
- Full-time
- Salesforce
- Communication skills
- Time management
- Parental leave
- Employee discount
11d
Funeral Service Delivery Specialist
Bare Funeral Group Pty Ltd —Sydney NSW
- Full-time
- Hybrid work
- AI
- Communication skills
Quick Apply
13h
Retail Space Lead
EssilorLuxottica —North Sydney NSW
- Full-time
- Hybrid work
- Microsoft Excel
- Merchandising
- Microsoft Office
Waste Services Team Leader
Woollahra Municipal Council —Double Bay NSW
- $68,605.73 - $80,249.65 a year
- Overtime
- Customer service
- Communication skills
7d
Receptionist & Administration Assistant
NEP Australia —Eveleigh NSW
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance program
Quick Apply
3d
Commissionaire
Marriott International, Inc —Sydney NSW
- Full-time
- Communication skills
- Employee assistance program
Cleaning Supervisor
Excel Building Management —Sydney NSW
- Full-time
- Microsoft Word
- Microsoft Excel
- Cleaning
Quick Apply
11d
Executive Lounge Manager (Club Millésime)
ACCOR —Sydney NSW
- Weekend availability
- Hospitality
- Guest services
- Leadership
- Parental leave
- Employee assistance program
6h
Director of Chaos - QT Sydney
EVT Group —Sydney NSW
- Hospitality
- Communication skills
- Hotel experience
- Parental leave
Brand Partnerships & Activation Manager
EssilorLuxottica —North Sydney NSW
- Full-time
- Hybrid work
- Management
- Marketing
- Business
Step Up Locally
Glad Group —Sydney NSW
- Full-time
- First Aid Certification
- Communication skills
- Employee assistance program
14d
Car Wash Franchise Operator
Hire with Reef —Sydney NSW
- Full-time
- Customer service
- Bachelor's degree
- Organisational skills
Quick Apply
Security Operations Manager - Commercial
Challenger Security —Sydney NSW
- $125,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Administration Officer
Bolton Clarke —Sydney Western Suburbs NSW
- Full-time
- Microsoft Excel
- Management
- Microsoft Office
- Health insurance
- Employee assistance program
Strata Cleaner
Excel Building Management —North Sydney NSW
- Temporary
- Cleaning
Quick Apply
11d
Payroll Officer
Glad Group —Sydney NSW
- Full-time
- Microsoft Excel
- Cleaning
- Communication skills
- Employee assistance program
Duty Manager
Marriott International, Inc —Sydney NSW
- Weekend availability
- Microsoft Office
- Front desk
- Guest services
- Employee assistance program
Head of Audiology
EssilorLuxottica —North Sydney NSW
- Full-time
- Hybrid work
- Master's degree
- Business
- Leadership
Principal Facilities Operations Assistant
Munich Re —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Operations Support Manager ANZ
EssilorLuxottica —North Sydney NSW
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel

I want to receive the latest job alert for concierge in parramatta, nsw

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Call Centre - Customer Support

Australian Unity -
Parramatta NSW

Apply Now

Job Details

Full-time
11 days ago

Benefits

Parental leave
Employee discount
Insurance services

Qualifications

Salesforce
Communication skills
Time management

Full Job Description

At Australian Unity, we’re reimagining how health and care are delivered in our local communities. By working together differently, we help customers live healthier, more independent, and fulfilling lives, while staying connected to supportive communities.

As a Health Concierge – Customer Support, you’ll be the first point of contact for our customers, providing empathetic, accurate and timely support across their aged care journey. You’ll manage a high volume of inbound enquiries, resolve issues efficiently, and build strong relationships that support positive customer outcomes.

This is a full-time, Parramatta NSW based role, offering hybrid flexibility (3 days in office, 2 from home) after successful completion of a 6-month probation period.

Key Accountabilities

Handle high-volume inbound calls from customers, families and care workers
Resolve enquiries across services, scheduling, billing and care support by providing clear and accurate information
Deliver First Call Resolution (FCR) wherever possible
Accurately document interactions using systems such as Genesys and Procura
Follow business rules for warm transfers, escalation pathways and accurate task/note creation
Collaborate with internal teams to ensure timely customer resolution
Manage complex queries with empathy and professionalism

What You’ll Bring

Recent experience (within the last 12 months) in a high-volume contact centre
Proven ability to manage complex customer enquiries end-to-end
Strong communication, active listening and rapport-building skills
Experience working in structured, process-driven environments
Confident using CRM/call centre systems (e.g. Genesys, Salesforce, Lumary - desirable)
High attention to detail and strong time management skills
Experience in health, aged care or community services desirable but not essential

Why work for Australian Unity?

Additional Leave benefits including Community, Wellbeing & Deep Listening Leave
Flexible Work Options –hybrid role combining 3 Branch days & WFH after successful completion of your 6 month probation period
Career development with full access to LinkedIn Learning & internal opportunities
Staff discounts across our insurance products as well as our travel and retail partners
Fitness Passport – discounted access to 1,500+ gyms & facilities
Novated Car Leasing options through our partners Maxxia or Flair Cars
14 weeks paid Parental Leave

Email applications will not be considered.

Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people. To view our Reconciliation Action Plan, please click https://www.australianunity.com.au/about-us/reconciliation-action-plan

Apply Now

Refine Your Search

concierge jobs in parramatta, nsw

Call Centre - Customer Support

Funeral Service Delivery Specialist

Retail Space Lead

Waste Services Team Leader

Receptionist & Administration Assistant

Commissionaire

Cleaning Supervisor

Executive Lounge Manager (Club Millésime)

Director of Chaos - QT Sydney

Brand Partnerships & Activation Manager

Step Up Locally

Car Wash Franchise Operator

Security Operations Manager - Commercial

Senior Administration Officer

Strata Cleaner

Payroll Officer

Duty Manager

Head of Audiology

Principal Facilities Operations Assistant

Operations Support Manager ANZ

I want to receive the latest job alert for concierge in parramatta, nsw

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected