Riviana Foods is a gourmet food distribution, sales and marketing company wholly owned by SunRice. With brands including Riviana, Always Fresh, Admiral, Captain and Mahatma, it is home to one of the country’s leading grocery businesses. Riviana Foods also has a strong presence in the food service sector and an extensive portfolio of brands including Riviana, Menu Master, Garden Supreme and Ocean Supreme.
Over 2,100 employees, 30 brands, an unrelenting focus on innovation, and a commitment to our people, our communities and environment, we’re SunRice - an iconic Australian company and a great place to work. SunRice Group provides a real opportunity for passionate people to make a difference.
We are looking for a reliable and organised Administration & Logistics Coordinator to join our Operations team at Riviana. This is an office-based role focused on customer service, order management, and coordinating deliveries to ensure products are delivered on time and in full.
About the Role
You will be responsible for managing customer orders from start to finish, coordinating with internal teams and transport providers, and ensuring a high level of service is maintained. This is a fast-paced role where attention to detail and the ability to juggle multiple tasks is key.
Key Responsibilities
Process and manage customer orders through the full lifecycle
Monitor orders and proactively resolve any delivery issues
Communicate with customers regarding stock availability and updates
Coordinate transport and liaise with logistics providers
Work closely with warehouse and production teams
Maintain accurate data, pricing, and customer information
Manage inbox enquiries and respond to customer requests
Assist with invoicing, stock checks, and end-of-month tasks
Support general office administration and site services
About You
Previous experience in customer service, admin, or logistics (2+ years preferred)
Strong organisational skills and ability to manage multiple priorities
High attention to detail and accuracy
Confident communicator with both internal teams and customers
Intermediate MS Office skills (Excel)
Ability to problem solve and work in a fast-paced environment
SAP or similar systems experience (desirable)
Why Join Us?
Stable, full-time role in a supportive team
Variety in day-to-day tasks
Opportunity to build experience across logistics and operations
Work in a busy, hands-on environment
If you’re organised, proactive, and enjoy working in a fast-paced team, this could be a great opportunity for you.
All correspondence will be dealt with in strict confidence.
SunRice is committed to creating a diverse environment and is proud to be an equal opportunity employer. SunRice will consider qualified applicants for employment based on their merit, individual skills, qualifications and other appropriate criteria relevant to the role for which they are applying.
