In-Demand Regulatory implementation & reporting manager Jobs in Parramatta, Nsw

Analyst Sr Lead, Managed Service
FIS Global —Sydney NSW
- Full-time
- Office
- Analysis skills
- Education
- Employee stock purchase plan
- Health insurance
Investment Administration Officer
HUB24 —Sydney NSW
- Full-time
- Microsoft Excel
- Management
- Data analysis skills
Manager Security Engineering
Bank Australia —Mascot NSW
- Full-time
- Financial services
- Leadership
- Communication skills
- Parental leave
- Gym membership
14d
Electrical Planner
James Hardie —Rosehill NSW
- Full-time
- Manufacturing
- Communication skills
- Parental leave
- Employee assistance program
Quick Apply
Assistant Manager, Industry Affairs
International Air Transport Association (IATA) —Sydney NSW
- Contract
- Hybrid work
- English
- Bachelor's degree
- Business Administration
APAC Technical Support & Cloud Consultant-Syndey/Melbourne
NeoXam —Sydney NSW
- Hybrid work
- Computer Science
- Engineering
- Master's degree
Assistant Manager or Manager, Capital Markets & Accounting Advisory - Sydney
Alvarez & Marsal —Sydney NSW
- Communication skills
Associate Director - Third Party Risk - Sydney
KPMG —Sydney NSW
- Full-time
- Analysis skills
- Financial services
- AI
- Parental leave
Legal Counsel
CreditorWatch —Sydney NSW
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Gym membership
Quick Apply
11d
Senior Responsible Investment Analyst
NGS Super —Sydney NSW
- Full-time
- No degree
- Communication skills
Quick Apply
Principal Consultant (Performance and Risk) VP
State Street —Sydney NSW
- Full-time
- Management
- Computer Science
- SQL
Sr Clinical Research Associate II - Sydney
Fortrea —Sydney NSW
- Full-time
- Management
- Patient monitoring
- Bachelor's degree
7d
Security Specialist (Retail Security & Risk Business Partner)
Ampol —Alexandria NSW
- Temporary
- Hybrid work
- Microsoft Excel
- Management
- Microsoft Office
Senior Legal Counsel - Office of General Counsel
Clayton Utz —Sydney NSW
- Full-time
- Negotiation
- Parental leave
- Gym membership
Administration and CEO Assistant (Sydney)
Islamic Relief Australia —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Security Officer
Thales —Woolloomooloo NSW
- Full-time
- Parental leave
- Employee discount
Business Analyst Student Administration
EDU Corporate Services Pty Limited —Sydney NSW
- Contract
- Administrative experience
- No degree
- Data entry
Quick Apply
Senior Legal Counsel - Construction
Sydney Airport —Mascot NSW
- Full-time
- Hybrid work
- Communication skills
Quick Apply
Corporate Sales Analyst - Payments - Sydney
JPMorganChase —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Registry Officer
Caruso —Sydney NSW
- Full-time
- Organisational skills
- AI
- Communication skills
- Annual leave
- Parental leave
Quick Apply

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regulatory implementation & reporting manager jobs near parramatta, nsw

Analyst Sr Lead, Managed Service

FIS Global -
Sydney NSW

Apply Now

Job Details

Full-time

Benefits

Employee stock purchase plan
Health insurance

Qualifications

Analysis skills
Education
Bachelor's degree
Recruiting
Security
Business
Communication skills

Full Job Description

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Commerce/Business

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the Role:

We are seeking a seasoned Client Services Manager to join our service delivery team in Sydney. You will be part of a four-member team who are key point of contact for FIS’s Retail Payments clients. You will be the primary customer liaison for service aspects of the client relationship including service issues and escalations, client communications for incidents and problems, support for client business initiatives and associated implementations, management and analysis of client requests, building of relationships with client contacts and ensuring client satisfaction is high. Work in hybrid environment (FIS Office and Home) as part of a team of four (all onshore) reporting to the Client Relationship Delivery Manager.

What you will be doing:

Client Relationship Management: Serve as the primary liaison for enterprise clients, ensuring their needs are met and fostering long-term partnerships.
Service Delivery Oversight: Lead the end-to-end service delivery process, ensuring compliance with Service Level Agreements (SLAs) and client expectations.
Technical Proficiency: Utilize your understanding of Payments products - Issuing & Acquiring to troubleshoot issues, interpret system logs, and collaborate effectively with technical teams.
Conducts regularly scheduled status calls with client to discuss important key service topics and to discuss available service offerings.
Problem Resolution: Address client escalations promptly, identify root causes, and implement effective solutions to enhance service quality.
Strategic Planning: Collaborate with cross-functional teams to develop strategies that align with client objectives and drive business growth.
Performance Reporting: Generate and present regular reports on service performance, client satisfaction, and operational metrics to stakeholders.
Compliance and Risk Management: Ensure all services comply with industry regulations and organizational policies, particularly concerning payments technology and financial software.
Providing on-call support as per roster to the client and FIS support teams as a point of escalation.
Creating and monitoring monthly service level/availability management reports to identify possible trends in service level agreement (SLA) “misses” and contacts appropriate product area if “misses” fall within guidelines of a contractual penalty.
This is a hybrid role, requiring work both at the FIS office and from home on assigned days.
Weekend on-call support is expected as per the on-call roster.

What you bring:

Service Delivery Experience: Proven experience in service delivery roles, preferably from the vendor side, with a focus on enterprise clients.
Payments Technology Expertise: In-depth knowledge of payment systems, platforms, and industry trends.
Financial Software Proficiency: Experience with financial software systems and the ability to navigate and understand environments.
Technical Aptitude: Ability to understand Issuing & Acquiring systems, interpret system activities, and collaborate with technical teams to resolve issues.
Communication Skills: Excellent verbal and written communication abilities, with a talent for managing and influencing diverse stakeholders.
Analytical Skills: Strong problem-solving capabilities, especially in high-pressure situations.
Client-Centric Approach: Dedication to delivering exceptional client experiences and building enduring relationships.
Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally
Industry Knowledge: Familiarity with compliance, security, and regulatory requirements in the payments and financial software sectors.

What we offer you:

Competitive Salary plus benefits including subsidised medical and personal insurances and ESPP
A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
A modern, international work environment and a dedicated and motivated team

#LI-TC2

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Apply Now

Refine Your Search

regulatory implementation & reporting manager jobs in parramatta, nsw

Analyst Sr Lead, Managed Service

Investment Administration Officer

Manager Security Engineering

Electrical Planner

Assistant Manager, Industry Affairs

APAC Technical Support & Cloud Consultant-Syndey/Melbourne

Assistant Manager or Manager, Capital Markets & Accounting Advisory - Sydney

Associate Director - Third Party Risk - Sydney

Legal Counsel

Senior Responsible Investment Analyst

Principal Consultant (Performance and Risk) VP

Sr Clinical Research Associate II - Sydney

Security Specialist (Retail Security & Risk Business Partner)

Senior Legal Counsel - Office of General Counsel

Administration and CEO Assistant (Sydney)

Senior Security Officer

Business Analyst Student Administration

Senior Legal Counsel - Construction

Corporate Sales Analyst - Payments - Sydney

Registry Officer

I want to receive the latest job alert for regulatory implementation & reporting manager in parramatta, nsw

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