JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
What this job involves:
Delivery of the Facilities team services to operate and maintain key premises with the Australia Post portfolio based in Michinbury, NSW, including any designated financial, technical, maintenance, procurement, asset and vendor management programs, and to provide support to wider facilities management team administration duties in accordance with company policies, procedures and processes.
It is critical for this role to engage with stakeholders across all levels of the business to ensure that service delivery expectations are met without introducing financial or tenure risk.
The Facilities Manager will be responsible for ensuring achievement of Facilities KPIs as well as identifying and implementing strategies to mitigate risk associated with the Australia Post account.
Major Responsibilities:
Risk Management
Drive the property risk management program which identifies and manages property risks including occupational health and safety, security, fire safety and essential services, environmental and other facilities related services.
Ensure critical environment operations within the site are identified and managed in accordance with agreed standards.
Working with Digital Team, ensure data integrity associated with Facilities services delivery systems across the site and audit data from time to time.
Ensure compliance with regulations / requirements of client contract and all facilities procedures
Ensure statutory compliance of buildings and assets, and maintaining a register detailing the extent to which the site complies with all applicable Law, including disability access
In conjunction with HSSE Risk & Compliance Manager, ensure disaster recovery and business continuity planning is implemented and maintained across the portfolio.
Ensure escalation procedures are in place and observed for incident and problem reporting including advice to Australia Post management.
Carryout building inspections and complete associated reports within the governance timeframe for the site.
Profitability/ Savings Initiatives
Develop initiatives and strategies that lead to cost savings and service improvement.
Customer Service / Client Relationships
Evaluate service response time and analyse occupants’ service request trends and suggestions.
Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user.
Pro-actively develop and manage Australia Post business unit relationships within the site ensuring that the expected service levels are achieved across the portfolio.
Assist Workplace Management team as and when required in achieving maximum client satisfaction level.
Continuous improvement in customer satisfaction
Reporting
Ensure delivery of meaningful inputs across the site and that same is captured in monthly management reports.
Work with Finance team to review financial reports including the preparation of variance analysis with Australia Post Management.
Assist in the budgeting and recommit process including reviews with Australia Post Management.
Leadership / Staff Management
Actively encourage an environment that supports teamwork, co-operation & performance excellence across the portfolio.
Act as manager and a coach for the team ensuring high staff morale, trust and work ethics.
Facilities Management Services
Responsible for the delivery of customer and property services within the site, including Operational Preparation & Commencements, Defects Liability Period management, BAU FM Operations management.
Proactively contribute to the effective and efficient running of the site and share ideas for continuous improvement
Management of facilities vendors, coordinate facilities works as and when required in conjunction with JLL Projects & Development Services account team.
Understand the operational and technical requirements of the elements of the site(s) for which JLL is responsible. Ensure that current contracts are maintained to provide necessary supplies and services
Ensure compliance with statutory regulations on fire, health and safety standards to maintain a safe and compliance environment
Deliver facilities-related projects as in line with agreed budget or works plans; ensuring close interaction with affected business units
Adhere to JLL’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies
Proactive management and monitoring of Help Desk / service outputs to achieve or exceed standards against agreed key performance indicators and service level targets and report regularly to key stakeholders or as agreed
Actively encourage an environment that supports teamwork, co-operation & performance excellence across the portfolio.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
