Venues NSW is a commerically focused agency of the NSW Government, encompassing the Sydney Cricket Ground and Allianz Stadium as well as major sporting and cultural stadiums and precincts in Sydney, Olympic Park, Parramatta, Newcastle and Wollongong. The network of stadiums and entertainment centres host in excess of 5 million people a year at more than 500 events and is a key contributor to the economy.
Venues NSW takes an intergrated approach to our stadia and entertainment centres by developing partnerships with sporting codes, the entertainment and event industry, audiences, local businesses, NSW Government agencies and community groups. Our network throughout NSW allows us to combine internal resources and harness a vast employee skillset all of which helps us deliver key projects and secure outstanding content.
ABOUT THE ROLE
As the Event Staff Customer Service Coordinator, you will play a key role in supporting the Senior Event Day Customer Service Manager to deliver exceptional customer experiences across a diverse range of events and functions. You will be responsible for coordinating workforce planning and staffing requirements to ensure events are adequately resourced and delivered to the highest standard.
This hands-on role involves determining staffing levels and deployment plans, liaising with supplementary staffing providers, and attending event days to oversee staffing operations, including staff check-in, presentation standards, position allocations, and event-day support. You will also coordinate event set-up requirements for customer service supervisors and team leaders, maintain staff records, manage uniform inventory and distribution, and assist with the development and delivery of customer service training programs.
Working closely with internal teams, event stakeholders, sporting partners, and contractors, you will help foster strong relationships that support successful events and memorable customer experiences.
ABOUT YOU
You are a highly organised and proactive coordinator with a passion for customer service and event operations. You thrive in a fast-paced environment, can manage competing priorities, and have a keen eye for detail when it comes to workforce planning and logistics.
You are an excellent communicator who enjoys building positive relationships with a wide range of stakeholders and can confidently liaise with staff, contractors, and event partners. Your ability to problem-solve, think ahead, and remain calm under pressure allows you to contribute effectively to successful event delivery.
Please click here to view the role description.
WHY WORK FOR US
- Career development opportunities and progression
- Access to the Sporting Club of Sydney facilities
- Team orientated culture
- Other benefits associated with working with major sport and entertainment venues
Please note: Applicants must be Australia citizens or permanent residents to be considered and will be required to undertake a National Police Clearance check Venues NSW values social and cultural diversity and is committed to providing a safe and healthy work environment and the principles of workplace gender equality and encourages Aboriginal and Torres Strait Islander Australians to apply.
