Role Purpose
The Senior Software Engineer is responsible for providing first- and second-line technical support to ensure the reliable operation of IT systems, hardware, software, and networks. The role focuses on diagnosing and resolving technical issues, supporting end users, and maintaining IT services to minimize downtime and enable staff to work efficiently. Acting as a key point of contact for IT-related queries, the technician ensures a high standard of customer service while contributing to the ongoing improvement, security, and performance of Aqualand’s technology environment.
Responsibilities / Principal Tasks
· Act as the first point of contact for IT support, responding to hardware and software issues in a helpdesk or call centre environment
· Diagnose, troubleshoot, and resolve hardware, software, network, and application issues
· Install, configure, maintain, and update computers, mobile devices, servers, applications, cloud services, and network equipment
· Implement and support on-premises, remote, and cloud-based environments, including Microsoft Server, Desktop, and Azure
· Maintain cybersecurity controls including antivirus, patching, and firewalls
· Repair and replace IT equipment and peripheral devices
· Adapt and configure systems and applications to meet user and business needs
· Monitor, maintain, and update IT assets, documentation, and inventory records
· Assist with IT projects, test new technologies, and support system improvements
· Maintain strict confidentiality of company and stakeholder information
· Conduct all activities according to Group HSE policies & procedures
Experience and Qualifications
· Minimum of 2 years’ proven experience in a similar role
· Demonstrated experience with Windows computers, servers, and Active Directory
· Experience with LAN/WAN networking, including firewalls, VPN, VLANs and WiFi
· Knowledge and working experience with Microsoft Azure and other cloud vendors
· Working familiarity with Microsoft 365
· Experience in additional areas (SharePoint, Mobile Device Management, etc) desirable
· Backup, replication and Disaster Recovery
· Fault Identification & Problem Resolution
· Project, Time and People management
· Strong interpersonal, written and verbal communication skills
Key Competencies
· High energy and high efficiency with the ability to execute tight deadlines
· Strong analytical and problem-solving skills with high attention to detail
· Strong communication skills – including written and verbal
· Ability to work in a fast-paced and varied environment independently as well as part of a team
· A high level of integrity and confidentiality
· The capacity to promptly respond to requests with accuracy and in a courteous demeanour
· Ability to work well under pressure and handle multiple tasks at a time
Pay: $80,000.00 per year
Work Location: In person
