- Fixed term for 12 months
- Sydney CBD Office location | 35-hour work week
- Salary from $99,938+ super + benefits
About the Role
In this role the coordinator will also provide support to ensure strategic initiatives are well-planned, tracked, and reported, and that screening governance processes operate effectively
Benefits
- A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
- 17.5% annual leave loading
- Comprehensive learning and development support aligned to icare’s Core Capabilities.
- Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
- Access to our Employee Assistance Program
Duties
It’s an exciting time at icare where no two days are the same; as a Performance and Improvement Coordinator you will:
- Evaluate screening performance against key performance indicators (KPIs), service standards, and strategic initiatives.
- Create and sustain analytical models for managing demand, capacity, throughput, and backlog.
- Assist in the design, refinement, and interpretation of service scorecards and dashboards.
- Conduct thorough analyses to uncover root causes of performance variations, risks, and opportunities.
- Support tracking benefits for strategic and continuous improvement initiatives.
- Collaborate closely with clinical and operational stakeholders to ensure analysis aligns with service realities.
- Oversee implementation plans, timelines, milestones, and dependencies.
- Maintain registers for risks, issues, decisions, actions, and benefits.
Skills & Experience
- Strong experience in business or data analysis within healthcare or complex service environments.
- Ability to translate complex data into clear, decision-ready insights.
- Experience in project, program, or governance coordination roles.
- Strong organisational, time management, and attention-to-detail skills.
- Confidence working with senior stakeholders and governance forums.
- A keen interest in continuous improvement, process redesign, or service optimisation.
- Strong analytical mindset with an interest in using data to inform decisions.
- Well-developed written and verbal communication skills.
Culture
We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.
About the Company
Our purpose is to care for the people of New South Wales, building confidence and trust so our communities can thrive. As NSW’s agency of insurance and care, in the past year we insured 338,000 businesses, covering four million workers and supporting 92,000 workers with injuries. We cared for over 1,800 people severely injured on our roads and supported more than 5,450 impacted by a dust disease. We helped 775 homeowners, insuring $20.9 billion in residential projects, and continue to protect $436 billion in NSW Government assets including iconic landmarks the Sydney Harbour Bridge and Opera House. icare continues to refine and transform how we deliver services to improve experiences for those we serve.
- For more information about icare visit our website
- icare operates a direct sourcing model so no agency introductions will be accepted
- We are a Circle Back Initiative Employer – we commit to respond to every applicant
- A talent pool may be created through this recruitment process.
If you are an employee of icare please apply via Hugo to submit your application. We want to support you with the next step in your career.
Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.
