In-Demand customer support coordinator Jobs in dandenong vic

Technology Enablement & Service Delivery Lead
Glen Eira City Council —Caulfield VIC
- $109,000 - $123,000 a year
- Full-time
- Hybrid work
- No degree
- Communication skills
- Paid training
- Gym membership
12d
Freight & Logistics Coordinator
Dutton Automotive —Burnley VIC
- Full-time
- Warehouse
- Communication skills
- Time management
- Employee assistance program
Quick Apply
ALPHA H | Social Media & PR Coordinator | New Headcount | Melbourne based
Vita Green Health Product Company Limited —Cremorne VIC
- Full-time
- AI
- Communication skills
- Marketing
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Volunteer Sector Development Officer
City of Boroondara —City of Boroondara VIC
- $84,770 - $98,205 a year
- Full-time
- Microsoft Office
- Computer skills
- Communication skills
6d
Service Scheduling Coordinator, Utility Service, APAC Energy & Charging Service
Tesla —Cremorne VIC
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
2d
Product Developer & Account Coordinator | Fixed Term Contract
Seafolly —Cremorne VIC
- Full-time
- Hybrid work
- Microsoft Excel
- Organisational skills
- Construction
- Parental leave
- Employee assistance program
Quick Apply
Op Shop Store Manager - Permanent Full Time
RSPCA Victoria —Highett VIC
- Full-time
- Customer service
- Administrative experience
- Recruiting
Clinic Coordinator | Hawksburn
SILK Laser Clinics —Toorak VIC
- Part-time
- Clinic
- Leadership
- Employee discount
Quick Apply
Senior Place and Design Officer
City of Boroondara —City of Boroondara VIC
- $101,985 - $110,964 a year
- Full-time
- Communication skills
9d
Care Partner Clinical | Registered Nurse
AVEO —Cranbourne VIC
- Full-time
- Customer service
- Care plans
- Communication skills
- Health insurance
- Parental leave
Quick Apply
Principal Urban Designer
Bayside City Council —Sandringham VIC
- $133,367 - $149,592 a year
- Full-time
- Hybrid work
- AutoCAD
- Microsoft Office
- Communication skills
- Work from home
- Parental leave
14d
Chef Manager | Leadership Role in Aged Care
Cater Care Australia / Cater Care Services —Glen Waverley VIC
- Full-time
- Management
- Culinary experience
- Leadership
- Employee assistance program
- Employee discount
Quick Apply
13h
Crew Leader Horticultural Maintenance
Glen Eira City Council —Caulfield VIC
- $72,000 - $77,000 a year
- Full-time
- Management
- Maintenance
- Leadership
- Paid training
- Gym membership
Casual Maternal and Child Health (MCH) Nurse
City of Boroondara —City of Boroondara VIC
- $61.82 - $66.58 an hour
- Call employer
- Microsoft Word
- Microsoft Outlook
- Working with children
- Gym membership

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Technology Enablement & Service Delivery Lead

Glen Eira City Council -
Caulfield VIC

Apply Now

Job Details

Full-time
$109,000 - $123,000 a year
12 days ago

Benefits

Paid training
Gym membership

Qualifications

IT service management
ITIL
Cybersecurity
Working with Children Check
Communication skills

Full Job Description

Digital and Technology Services

Full-time

Closing on: Jun 7 2026

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Full-time or Part-time | Permanent position
Hybrid work environment | Flexible work options available
Band 7: $109K- $123K per annum (depending on experience) + 12% superannuation

About the team
Digital and Technology Services sits within the Customer and Corporate Affairs directorate and enables Council staff to work effectively across offices, remote locations and the field. The team is responsible for workplace technology, IT service delivery, cyber security, infrastructure and digital platforms that support the organisation’s day‑to‑day operations.

About the role
As the Technology Enablement & Service Delivery Lead, you will help shape and elevate the organisation’s employee technology experience. You’ll ensure that staff have seamless access to secure, reliable, and modern digital tools - whether they’re working in the office, from home, or out in the field.

This role blends leadership, service delivery, and workplace technology expertise. You will lead a team of IT Service Desk Officers while championing a customer-focused approach that aligns services with business needs and delivers against agreed service levels, governance frameworks, and security standards.

A key part of your impact will be communication - keeping employees informed, supported, and confident through clear updates, helpful guidance, and the introduction of new features and improvements.

Key responsibilities include:

Managing, coaching, and developing the IT Helpdesk team to deliver consistent, high‑quality, customer‑focused services.
Overseeing incident, request, change, and problem management in line with ITIL practices.
Monitoring service performance, analyse trends, and drive continuous improvement initiatives.
Leading service communications, change enablement, and user adoption activities.
Managing vendor relationships and support effective service delivery outcomes.
Participating in a rotating on‑call roster when required.

About you
You are a collaborative and customer‑focused technology leader who is passionate about delivering reliable, secure, and user‑centred workplace technology services.

You bring strong service delivery expertise, excellent communication skills, and the ability to lead teams through operational demands, change, and continuous improvement.

You are comfortable translating technical concepts for non‑technical audiences and thrive where technology, people, and service outcomes intersect.

The following is also required:

Tertiary qualifications in Information Technology, Computer Science, or a related discipline, and/or equivalent relevant industry experience.
Experience leading an IT service delivery team and workplace technology services in a medium to large organisation.
Strong knowledge of ITIL‑based service management practices.
Experience administering and optimising Microsoft 365 services, Active Directory / Entra ID, collaboration platforms, and end‑user technologies.
Ability to lead teams, manage vendors, and drive service improvement initiatives
Strong understanding of cyber security, governance, and risk as they relate to workplace technology services.

Not meeting all the requirements for this role? We value diverse experiences for positive community outcomes. If you're excited about the position but don't perfectly align with the criteria, we still encourage you to apply.

Pre-employment checks
Progressed candidates must undergo pre-employment screening as a standard procedure which will include:

Working with Children Check (Employee)
New National Police Record Check
Evidence of right to work in Australia.

Pre-employment checks are not used by Glen Eira City Council to prevent any applicant from applying for this position. Each application will be considered on its merits.

Apply NOW!
All applications must be submitted online by clicking the ‘Apply’ button. As part of your application, you will need to:

Attach your resume
Attach a cover letter (no more than one page)

Closing date: Sunday 7 June at 11.55pm

For further information or a confidential discussion please contact Will Armstrong, Coordinator Workplace Technology Services and Cyber Security at [email protected]

What’s on offer
We have a great culture that is valued by all our staff. Teamwork, collaboration and innovation are a key focus at Glen Eira City Council. We will offer you:

Hybrid work environment – Average of 3 days in the office
Flexible work options
A supportive and collaborative team environment where your ideas are welcomed
Access to paid training and participation in Council’s extensive Learning and Development programs
Reward and recognition programs
Comprehensive leave entitlements
Corporate gym memberships at Glen Eira Leisure

Working at Glen Eira City Council
Glen Eira City Council is a collaborative, values-based organisation that strives for innovation. Our employees bring their diverse backgrounds and varied experiences and perspectives to an inclusive and flexible work environment, creating a unique and vibrant culture that is representative of the municipality services.

Recognised as an Employer of Choice, we seek people who share our community focused values and have a desire to create positive local impact.

Glen Eira City Council prides itself on being an equal opportunity employer and a child safe organisation. As a Council, we are committed to:

Providing a diverse and inclusive workplace that values the safety and wellbeing of children and young people, as well as all our employees.
Receiving applications from people of all diverse abilities, skills, languages, cultures and backgrounds including: people with disability, Aboriginal and Torres Strait Islander people and LGBTIQA+ and gender diverse people.
Reconciliation and supporting the Aboriginal and Torres Strait Islander aspirations.

If you are Aboriginal or Torres Strait Islander and require advice and support with the recruitment process, contact our Aboriginal Community Officer on [email protected]

We value the knowledge, skills and talents that all people can share with our workforce and community.

Apply Now

Refine Your Search

customer support coordinator jobs in dandenong vic

Technology Enablement & Service Delivery Lead

Freight & Logistics Coordinator

ALPHA H | Social Media & PR Coordinator | New Headcount | Melbourne based

Volunteer Sector Development Officer

Service Scheduling Coordinator, Utility Service, APAC Energy & Charging Service

Product Developer & Account Coordinator | Fixed Term Contract

Op Shop Store Manager - Permanent Full Time

Clinic Coordinator | Hawksburn

Senior Place and Design Officer

Care Partner Clinical | Registered Nurse

Principal Urban Designer

Chef Manager | Leadership Role in Aged Care

Crew Leader Horticultural Maintenance

Casual Maternal and Child Health (MCH) Nurse

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