In-Demand department manager Jobs in penrith nsw

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CONTRACT ADMINISTRATOR - RESIDENTIAL CONSTRUCTION
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Operations Supervisor ICQA, New Site

Amazon Commercial Services Pty Ltd - F47 -
Horsley Park NSW

Apply Now

Job Details

Full-time

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Research
Microsoft Office
Senior Secondary Certificate of Education
Diploma
Leadership
Communication skills

Full Job Description

DESCRIPTION

The ICQA Process Assistant (PA) is a critical frontline leadership role responsible for managing all aspects of a shift within the Inventory Control and Quality Assurance department. The PA leads and directs a team of ICQA associates to ensure the most efficient use of labor hours while maintaining the highest standards of inventory accuracy, safety, and quality.

We are looking for a motivated and detail-oriented Process Assistant to join our ICQA team. In this role, you will serve as the shift leader for ICQA operations, supporting the Area Manager in driving inventory accuracy, count execution, and quality assurance across the fulfilment centre. You will mentor and guide associates to meet customer expectations by following standard work practices while keeping safety and quality top of mind.

Key job responsibilities

Shift Leadership: Lead and manage the shift of ICQA associates, ensuring efficient staffing, task allocation, and workflow execution
Labor Allocation: Assign counters and indirect roles (Problem Solvers, Damage Processors, Auditors) throughout the shift based on operational needs
Count Management: Move counters between floors and count types (SBC, CC, SRC) based on the count backlog and prioritisation (0–24hr, 24–72hr)
Rate & Quality Management: Monitor and manage count rates and quality metrics, including FPY (First Pass Yield) deep dives and DPMO tracking
Count Error Research: Conduct research into count errors and inventory discrepancies to identify root causes
Problem Solve Support: Provide direction and support to Problem Solvers in resolving andons and inventory-related issues
Audit Compliance: Ensure all required audits are completed and submitted accurately and on time
PPR & Coding Monitoring: Monitor PPR (Productivity, Performance, and Rate), coding, and scrub buckets; deliver rate and quality feedback to associates
Associate Engagement: Engage with associates to identify and remove work-related barriers, coach on standard work practices, and drive performance improvement
Safety Compliance: Support safety programs and ensure compliance with all safety protocols to maintain a safe work environment
Communication: Communicate effectively with internal stakeholders including Area Managers, Operations Managers, and cross-functional teams
Meetings & Reporting: Participate in Flow meetings and provide shift updates on operational performance and inventory health
Indirect Rotation Planning: Manage the rotation plan for indirect roles, ensuring all indirect-trained associates maintain at least 20 hours in a direct function per week
Standard Work Compliance: Ensure adherence to standard operating procedures (SOPs) across all ICQA processes

BASIC QUALIFICATIONS

High school or equivalent diploma
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Knowledge of Microsoft Office including Outlook, Word, and Excel
6+ months of experience in an Amazon fulfilment centre or similar warehouse/distribution environment
Understanding of inbound/outbound processes and on-scanner workflows
Strong communication skills, both written and verbal
Ability to stand/walk for up to 10–12 hours per shift

PREFERRED QUALIFICATIONS

Prior ICQA experience or current problem-solving skills/certifications
Experience in a leadership or mentoring role within a warehouse environment
Familiarity with inventory management systems and tools (e.g., FC Research Tool, Mastermind, ICQA dashboards)
Knowledge of Lean, Six Sigma, or continuous improvement methodologies

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

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department manager jobs in penrith nsw

Operations Supervisor ICQA, New Site

CONTRACT ADMINISTRATOR - RESIDENTIAL CONSTRUCTION

Sales - LOG - Business Development Executive

Merchandiser - NSW Turramurra

Corporate & International Tax Senior Manager | Western Sydney

Electrical Technician

Fitter Machinist

Client Solutions & Technical Operations Manager

Architectural Sales Consultant – South Australia & Northern Territory

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Contract Administrator

Project Manager

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