Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.
Optus is on a mission to transform how Australians live, work and connect — and AI is central to that journey. We are seeking an Associate Director, AI Product Management to lead enterprise‑wide AI product innovation and drive measurable business impact across customer service and sales.
This is a senior product leadership role where you will shape the AI strategy, roadmap and execution of AI‑powered customer experiences. Acting as a critical bridge between technology, business and customers, you will ensure AI solutions are scalable, ethical and aligned to Optus’ broader strategic vision
What You’ll Do
- Lead the AI product strategy and roadmap, aligning AI initiatives with customer service and sales priorities
- Build and scale enterprise‑grade AI products, setting industry benchmarks for customer experience
- Champion AI‑driven innovation across the organisation, embedding an AI‑first mindset
- Coach junior product managers on best practice in AI product development, methodologies and data-driven decision making to accelerate their growth and elevate team performance
- Own and deliver outcomes across conversational AI, intelligent routing and predictive automation, tied to OKRs
- Translate complex AI initiatives into clear value stories, delivering quarterly business reviews on impact and performance
- Act as a thought leader and advocate for AI, shaping next‑generation customer experiences
- Partner with internal teams and specialist AI partners to accelerate innovation and scale
- Influence culture and capability, driving adoption and confidence in AI solutions
What makes you perfect
You are a high‑energy, impact‑driven product leader who thrives in fast‑paced, complex environments. You bring:
- 8+ years’ experience in product management
- Demonstrated people leadership capability, including the ability to coach junior product managers
- Proven success driving commercial outcomes through digital and AI‑enabled products
- Strong customer focus with a passion for improving end‑to‑end experiences
- Exceptional stakeholder influence, communication and storytelling skills
- Hands‑on technical depth in software engineering or AI is ideal but is not required
- The ability to move fast, adapt quickly and lead change with confidence
- A degree in Computer Science, Engineering, Mathematics, Business or a related discipline (ideal)
What's in it for you?
- Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
- Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
- Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym and on-site childcare centre.
- Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
- We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
- Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
- Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
- Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.
At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [email protected] or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.
For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.
