In-Demand Complaint resolution Jobs in Parramatta, Nsw

Ombudsman, Banking and Finance (Small Business & Transactions)
AFCA —Sydney NSW
- Full-time
- Hybrid work
- Private practice
- Analysis skills
- Communication skills
Quick Apply
Technical and Customer Experience Specialist
Align Technology —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Employee discount
Quick Apply
Ombudsman, Banking and Finance
AFCA —Sydney NSW
- Full-time
- Hybrid work
- Writing skills
- Presentation skills
- Financial services
- Annual leave
Quick Apply
Quality Assurance Manager
Ausgreen Solar Solutions —Bankstown NSW
- $80,000 - $90,000 a year
- Full-time
- Management
- Bachelor's degree
- In-person
Quick Apply
10h
Senior Agile Coach
AFCA —Sydney NSW
- Contract
- Hybrid work
- Agile
- Financial services
- Leadership
Quick Apply
Director, Regional HR Lead - AU & Poland
Nearmap —Barangaroo NSW
- Full-time
- Hybrid work
- Microsoft Office
- Bachelor's degree
- Organisational skills
Quick Apply
CUSTOMER SERVICE ATTENDANT
Fortress Games —Sydney NSW
- Weekend availability
- Customer service
Manager - Business Banking Risk & Compliance
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- Analysis skills
- Financial services
- Communication skills
- Annual leave
- Work from home
Customer Support Specialist, Bilingual English & Japanese
Klaviyo —Sydney NSW
- $80,000 - $120,000 a year
- Weekend availability
- Microsoft Powerpoint
- Bilingual
- Google Suite
Quick Apply
Senior Product Manager - Complex Products
Commonwealth Bank —Sydney NSW
- Full-time
- Product management
- Agile
- Communication skills
11d
Building Manager
Bright & Duggan Property Group —Sydney NSW
- Full-time
- Management
- Customer service
- Communication skills
Quick Apply
Customer Care Consultant
Mitsubishi Heavy Industries Air-Conditioners Australia (MHIAA) —Regents Park NSW
- Full-time
- Customer service
- ERP systems
- Conflict management
- Employee assistance program
Senior Claims Specialist
Gen Re —Sydney NSW
- Hybrid work
- Leadership
- Communication skills
- Health insurance
12d
Service Designer, Scams
AFCA —Sydney NSW
- Contract
- Hybrid work
- Agile
- AI
- Communication skills
Quick Apply
2d
Logistics & Distribution Manager, ANZ
Vantive —North Sydney NSW
- Management
- ERP systems
- Analysis skills
Manager In Training - Nick Scali Marsden Park
Nick Scali —Marsden Park NSW
- Full-time
- Sales
- Merchandising
Quick Apply
11d
Team Leader & Project Manager, Treasury Services
Link Group —Sydney NSW
- Microsoft Excel
- Management
- Analysis skills
Senior Ombudsman, Banking and Finance
AFCA —Sydney NSW
- Full-time
- Hybrid work
- Financial services
- Leadership
- Communication skills
Quick Apply
Client Management Team Lead
StoneX Group —Sydney NSW
- Full-time
- Management
- Customer service
- Finance
Senior Paralegal
The Law Society of NSW —Sydney NSW
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick Apply

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Ombudsman, Banking and Finance (Small Business & Transactions)

AFCA -
Sydney NSW

Quick Apply

Job Details

Full-time

Qualifications

Analysis skills
Communication skills

Full Job Description

Company Description

Fairness feels good

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

Job Description

AFCA’s Banking & Finance (Small Business and Transactions) team is looking for an Ombudsman to join its team. The Small Business & Transactions team and the Banking & Finance team form part of AFCA’s broader banking team. The Small Business & Transactions team focusses on complaints involving small business (e.g. loans, merchant payments and general banking relationship) and also complaints involving banking and payment transactions more generally (e.g. scams, account restrictions and closures, recalls, recharges, KYC questions), across consumer and small business accounts and payments services.

We are looking for an Ombudsman to join our busy and collegiate decision-making team to help resolve standard and complex banking and finance disputes, with a focus on either small business or transactions related issues. The Small Business & Transactions team is managed by Lead Ombudsman, Suanne Russell, and this role reports to a Senior Ombudsman in the team.

The role will would suit senior legally qualified professionals with a strong track record of significant achievement and particularly with a background in the banking and finance sector. You are likely to be at a stage of your career where you have an interest in using your well-developed skills and experience in a role which contributes to good community outcomes in the banking and finance sector.

Your role will be to make decisions, individually or as part of a panel, on standard and complex complaints in accordance with the AFCA rules and fairness principles. The decisions are likely to make a real difference and influence the banking and finance industry as they are binding on them when accepted by the complainant.

You will also have the opportunity to provide professional and technical leadership across AFCA and to coach and mentor Adjudicators, case workers and others. There may also be opportunities to develop AFCA approaches, and to present at external conferences as a subject matter expert. The role also involves supporting AFCA’s relationships with small business and consumer groups, government bodies, regulators, AFCA members, member organisations and other Ombudsman networks.

This is a Board appointed role.

Qualifications

To be successful in this role, you will need:

Legal qualifications and a significant track record of achievement at senior executive level within the banking and finance industry or a tribunal, EDR scheme, regulatory agency or related business entity or in private practice
Strong analytical skills, the ability to quickly get to the heart of complex issues and to efficiently and independently handle a busy caseload, with a clear outcomes focus
A demonstrated high level of written and verbal communication and interpersonal skills in dealing with a wide cross-section of the insurance sector and the broader community.
Resilience, focus, determination and excellent engagement skills and the ability to effectively manage challenges, external criticism and public scrutiny.

Additional Information

Silver AWEI Accreditation 2025 – Recognised for LGBTQ+ workplace inclusion.
Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity.
Hybrid working – Flexible arrangements with two days a week in our modern offices designed for collaboration and wellbeing.
Additional and inclusive leave options – Flexible public holidays, gender affirmation leave, women’s health leave, and bonus paid time off over the end of year holiday period.

To apply

If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply even if you don’t meet every single criterion.

We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at [email protected].

We believe fairness starts with people. That’s why we don’t use AI or automated tools to screen candidates. As a result, our processes may take a little longer, and we thank you for your patience.

About AFCA

The Australian Financial Complaints Authority (AFCA) was established in 2018 as a private not-for-profit ombudsman service providing free, fair and independent help with financial disputes. The original team has grown to over 1600 dedicated professionals. Since 2018, AFCA has received more than 634,000 complaints, helping to secure $2.1 billion in compensation for consumers.

AFCA is a 2026 Circle Back Initiative Employer - we are committed to responding to every applicant.

Quick Apply

Refine Your Search

complaint resolution jobs in parramatta, nsw

Ombudsman, Banking and Finance (Small Business & Transactions)

Technical and Customer Experience Specialist

Ombudsman, Banking and Finance

Quality Assurance Manager

Senior Agile Coach

Director, Regional HR Lead - AU & Poland

CUSTOMER SERVICE ATTENDANT

Manager - Business Banking Risk & Compliance

Customer Support Specialist, Bilingual English & Japanese

Senior Product Manager - Complex Products

Building Manager

Customer Care Consultant

Senior Claims Specialist

Service Designer, Scams

Logistics & Distribution Manager, ANZ

Manager In Training - Nick Scali Marsden Park

Team Leader & Project Manager, Treasury Services

Senior Ombudsman, Banking and Finance

Client Management Team Lead

Senior Paralegal

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