In-Demand Software developer Jobs in Belconnen, Act

Junior Genesys Cloud CX Architect
Unisys —Canberra ACT
- Full-time
- Management
- Customer service
- Communication skills
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Site Reliability Engineer II, APAC
Jamf —Canberra ACT
- On call
- Remote
- Writing skills
- AWS
- AI
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Lead Cloud Migration Architect
Unisys —Canberra ACT
- Azure
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- AI
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Accenture —Canberra ACT
- Full-time
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- Agile
- Communication skills
Software Engineer (Data Specialist)
Australian National University —Canberra ACT
- $124,392 - $133,017 a year
- Full-time
- Research
2d
Cloud Security Engineer
Showtime Consulting —Canberra ACT
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- AI
Fundraising Systems Consultant
Blackbaud —Canberra ACT
- Full-time
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- Leadership
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Tech Lead (Software Engineering)
NCS Australia —Canberra ACT
- Full-time
- AI
- Parental leave
Quick Apply
Senior Product Data Engineer
Gridsight —Canberra ACT
- Full-time
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TSPV Software Engineer
BAE Systems —Canberra ACT
PKI Analyst / Developer (Jellyfish)
Accenture —Canberra ACT
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Axiomatics Senior Developer (Authorisation Platform)
Accenture —Canberra ACT
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DevOps Engineer (AU Citizen with Security Clearance)
Accenture —Canberra ACT
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Acira Consultancy Pty Ltd —Canberra ACT
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Integration Engineer
Nova Group —Canberra ACT
- Full-time
- Engineering
- Bachelor's degree
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Kinetic IT —Canberra ACT
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Genesys Cloud CX Architect
Unisys —Canberra ACT
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software developer jobs near belconnen, act

Junior Genesys Cloud CX Architect

Unisys -
Canberra ACT

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Job Details

Full-time
23 hours ago

Qualifications

Management
Incident management
Customer service
Communication skills

Full Job Description

What success looks like in this role:

We're looking for a Junior Genesys Cloud CX Architect to support mission-critical contact centre services, providing Level 1 and 2 support across Genesys Cloud CX, telephony, call routing, IVRs, user administration, and platform enhancements. Working alongside senior engineers, you'll resolve incidents, support upgrades and changes, maintain service performance, and contribute to the ongoing improvement of critical customer environments

Providing Level 1 and 2 support for Genesys Cloud CX users and services.
Troubleshooting issues across agents, queues, call routing, telephony, user access, and reporting.
Monitoring incidents, alerts, and service requests to ensure timely resolution.
Managing user administration, licensing, permissions, and contact centre configuration.
Supporting platform upgrades, enhancements, testing, and software deployments.
Assisting with IVR and Architect flow maintenance under senior guidance.
Contributing to incident investigations, root cause analysis, and service improvements.
Maintaining technical documentation, procedures, and knowledge articles.
Collaborating with internal teams, stakeholders, vendors, and support partners.
Participating in on-call and after-hours support when required.

You will be successful in this role if you have:

Basic knowledge of Genesys Cloud CX or contact centre technologies.
Understanding of contact centre operations and customer service environments.
Familiarity with telephony, call routing, and queue management concepts.
Experience with incident and service request management.
Strong troubleshooting and problem-solving skills.
Ability to follow documented procedures and technical guidance.
Strong communication and stakeholder engagement skills.
A genuine desire to learn cloud, telephony, and contact centre technologies.

If you're looking to take the next step in your technology career and grow your expertise in Genesys Cloud and contact centre solutions, we'd love to hear from you.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] . US job seekers can find more information about Unisys’ EEO commitment here .

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software developer jobs in belconnen, act

Junior Genesys Cloud CX Architect

Site Reliability Engineer II, APAC

Lead Cloud Migration Architect

ServiceNow Developer

Software Engineer (Data Specialist)

Cloud Security Engineer

Fundraising Systems Consultant

Tech Lead (Software Engineering)

Senior Product Data Engineer

TSPV Software Engineer

PKI Analyst / Developer (Jellyfish)

Axiomatics Senior Developer (Authorisation Platform)

DevOps Engineer (AU Citizen with Security Clearance)

DevOps Engineer

Integration Engineer

Senior ServiceNow Developer

Genesys Cloud CX Architect

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