In-Demand Customer service representative Jobs in Pullenvale Qld

Loyalty Marketing Specialist (Loyalty Memberships & Subscriptions)
Endeavour Foundation —Cannon Hill QLD
- Up to $100,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Communication skills
- Health insurance
- Employee assistance program
Reddy Express Aitkenvale - Customer Service Representative
OTR —Nathan QLD
- Weekend availability
- Customer service
Reddy Express Granard Rd - Customer Service Representative
OTR —Rocklea QLD
- Weekend availability
- Customer service
Reddy Express Cannon Hill - Overnight Customer Service Representative
Reddy Express - OTR Group —Cannon Hill QLD
- Part-time
Customer Sales & Service - Repco Macgregor - Full Time
Repco —Macgregor QLD
- Full-time
Quick Apply
7d
Reddy Express Brisbane Airport - Customer Service Representative
Reddy Express - OTR Group —Ascot QLD
- Part-time
Customer Service Specialist
Great Southern Bank —Upper Mount Gravatt QLD
2d
Reddy Express Cannon Hill - Overnight Customer Service Representative
OTR —Cannon Hill QLD
- Weekend availability
- Customer service
Telstra Retail: Part Time Customer Service & Sales Consultant BROOKSIDE
Telstra —Mitchelton QLD
- $33.33 an hour
- Part-time
- Microsoft Excel
- Sales
- Communication skills
- Parental leave
19h

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Reddy Express Aitkenvale - Customer Service Representative
OTR —Nathan QLD
The successful candidate will be required to confirm their Australian working rights, as well as provide a current police clearance certificate.

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Loyalty Marketing Specialist (Loyalty Memberships & Subscriptions)

Endeavour Foundation -
Cannon Hill QLD

Apply Now

Job Details

Full-time
Up to $100,000 a year

Benefits

Employee rewards program
Health insurance
Employee assistance program
Salary packaging
Insurance services
On-site parking

Qualifications

CRM software
Power BI
Microsoft Excel
Communication skills
Marketing

Full Job Description

About Endeavour

At Endeavour Foundation Lotteries, every membership, subscription and ticket purchase helps support people with intellectual disability to live the life they choose.

The Opportunity

We're seeking a strategic and customer-focused Loyalty Marketing Specialist to join our lotteries team on a 12-month parental leave contract. You'll play a key role in driving the future growth, retention and engagement of our lottery membership base. You'll be responsible for developing and optimising loyalty strategies, subscription initiatives and lifecycle programs that enhance the existing member experience from acquisition through to long-term advocacy.

More than delivering campaigns, you'll bring a unique strategic mindset to understanding member behaviours, identifying opportunities to improve the end-to-end customer journey, and developing initiatives that strengthen emotional connection, advocacy and sustained participation. You'll use customer insights, loyalty principles and lifecycle thinking to create meaningful experiences that deepen supporter relationships and maximise member value over time.

We're looking for someone who can challenge the status quo, think strategically and bring innovative approaches to member engagement while ensuring a seamless customer experience across every touchpoint. Prior experience in these loyalty programs and driving ownership in future memberships is essential.

What you'll do:

Deliver loyalty, lifecycle and retention campaigns across our lottery and membership products
Build and optimise supporter journeys, including onboarding, engagement, retention, payment recovery, win-back, reward and recognition
Use data, segmentation and campaign insights to make member communications more relevant and effective
Support campaign planning across email, SMS, direct mail, web, digital and member channels
Help develop loyalty content, offers and member experiences that are clear, consistent and supporter-centred
Report on campaign performance and identify opportunities to improve engagement, retention, conversion and lifetime value
Work with CRM and automation tools to build targeted campaigns and test different messages, mechanics and journeys
Collaborate with internal teams and external partners to deliver campaigns accurately, on time and in line with commercial and compliance requirements

What you'll bring:

3 years' experience in CRM, lifecycle, loyalty, retention, subscriptions, fundraising, digital marketing or campaign marketing
Confidence working with customer data, segments and campaign reporting
Strong campaign coordination skills and attention to detail
Good copy judgement and the ability to create clear, customer-focused communications
A test-and-learn mindset, with curiosity about what drives engagement and retention
Strong stakeholder management and communication skills
Sound judgement when working in a regulated or trust-sensitive environment

Nice to have:

Experience with CRM or marketing automation platforms - We use Braze
Experience using reporting or analytics tools, such as Power BI, Excel, Amplitude or similar
Experience working on customer journeys, triggered campaigns or lifecycle programs
Exposure to regulated marketing, responsible gambling, responsible play, fundraising or financial services

Why join us

Real purpose: your work helps fund support for people with disability
A hands-on role where you can influence member engagement and retention
Salary packaging up to $15,900 tax free, plus $2,650 for meals and entertainment
Novated leasing to save on car purchase and running costs
Discounts on health insurance, Kia vehicles and appliances
Ongoing learning opportunities and supportive induction
Employee Assistance Program and reward and recognition initiatives
Purchased Annual leave (Conditions Apply)
Hybrid working options 3 days in office, 2 days at home.
Onsite Parking & Street parking available in Cannon Hill Site
Onsite Cafe

Ready to Make an Impact?

If you're passionate about customer loyalty, membership experiences and subscription growth, and you're excited by the opportunity to bring fresh ideas and strategic thinking to a purpose-driven organisation, we'd love to hear from you.

Apply today and help us create rewarding experiences that keep our members engaged while supporting a great cause.

Apply Now

Refine Your Search

customer service representative jobs in pullenvale qld

Loyalty Marketing Specialist (Loyalty Memberships & Subscriptions)

Reddy Express Aitkenvale - Customer Service Representative

Reddy Express Granard Rd - Customer Service Representative

Reddy Express Cannon Hill - Overnight Customer Service Representative

Customer Sales & Service - Repco Macgregor - Full Time

Reddy Express Brisbane Airport - Customer Service Representative

Customer Service Specialist

Reddy Express Cannon Hill - Overnight Customer Service Representative

Telstra Retail: Part Time Customer Service & Sales Consultant BROOKSIDE

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