Service Team Lead / Manager
Epic IT —North Perth WA
- Full-time
- Azure
- Management
- Team management
Quick Apply
Network Security Engineer
Accenture —Perth WA
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
AI Strategy & Solution Architect
Avanade —Perth WA
- Azure
- Management
- Computer Science
3d
Supply and Engineering Data & AI Solution Architect
Accenture —Perth WA
- Full-time
- Azure
- Engineering
- Master's degree
2d
Senior Software Engineer - Scientific Applications
DUG Technology (Australia) Pty Ltd —Perth WA
- Full-time
- Software development
- APIs
Quick Apply
Principal Software Engineer
Roborigger —Kings Park WA
- AWS
- Electrical experience
- Bachelor's degree
Solutions Architect
InterWorks —Perth WA
- Remote
- Azure
- Computer Science
- SQL
- Health insurance
- Gym membership
Quick Apply
Senior Process Engineer - Bauxite & Alumina
Worley —Perth WA
- Engineering
- Microsoft Office
- Senior Secondary Certificate of Education
10d
Senior Engineer - SCADA
Consolidated Power Projects Australia —West Leederville WA
- Full-time
- In-person
- Work from home
- Parental leave
Quick Apply
Infrastructure Professionals
Rider Levett Bucknall —Perth WA
- Computer skills
- Communication skills
Mechatronics or Electrical Engineer
Roborigger —Kings Park WA
- AI
Principal Engineer
Snowflake —Perth WA
- Full-time
- Azure
- Computer Science
- Engineering
Thermal Customer Engineer - WA
Vertiv —Perth WA
- On call
- Microsoft Office
- Education
- HVAC
Geotechnical Engineer
Catalyst Metals —Perth WA
- Engineering
- Microsoft Office
Quick Apply
Principal Process Engineer - Bauxite & Alumina
Worley —Perth WA
- Full-time
- Engineering
- Microsoft Office
- Bachelor's degree
10d
Senior Data Consultant
InterWorks —Perth WA
- Remote
- Azure
- Computer Science
- SQL
- Health insurance
- Gym membership
Quick Apply
Senior Civil Engineer
Knight Piesold Consulting —Perth WA
- AutoCAD
- Engineering
- Bachelor's degree
- Gym membership
- Referral program
Senior Mechanical Engineer
Roborigger —Kings Park WA
- Construction experience
- Manufacturing
Senior Snowflake Consultant
InterWorks —Perth WA
- Remote
- Azure
- Computer Science
- SQL
- Health insurance
- Gym membership
Quick Apply
Senior Electrical Engineer - MC & I - Oil and Gas
Atwell, LLC —Atwell WA
- $125,000 - $175,000 a year
- Full-time
- Remote
- Education
- Bachelor's degree
- AI
- Tuition reimbursement
- Annual leave

I want to receive the latest job alert for computer engineer in perth, wa

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

computer engineer jobs near perth, wa

Solution Architect jobs in Perth WA

Senior Civil Engineer jobs in Perth WA

Process Engineer jobs in Vadodara, Gujarat

Geotechnical Engineer jobs in Perth WA

Traffic Engineer jobs in Melbourne Vic

Customer Engineer jobs in Melbourne Vic

Data Entry jobs in Wyee Nsw

Data Science jobs in Perth Wa

Data Architect jobs in Melbourne Vic

Civil Engineer Construction Project Manager jobs in Cremorne Nsw

Network Security Engineer jobs in South Australia

Mechanical Engineer jobs in Killarney Heights Nsw

Network Security Engineer jobs in Western Australia

Security Officer,fifo Position jobs in South Australia

Landscape Architect jobs in Melbourne Vic

Graduate, Architect jobs in Perth Wa

Solution Architect jobs in Austral Nsw

Solution Architect jobs in Melbourne Vic

Solution Architect jobs in Brisbane Qld

Senior Civil Engineer jobs in Kalgoorlie Wa

Service Team Lead / Manager

Epic IT -
North Perth WA

Quick Apply

Job Details

Full-time

Qualifications

Azure
Management
Team management

Full Job Description

Elevate Your Career with Epic IT: Where Innovation Meets Opportunity

At Epic IT, we don’t just fix computers; we build permanent solutions. We are a fast-growing Perth MSP and MSSP known for our "Epic IT DNA"—a commitment to accountability, permanence, and industry-leading response times. We answer 90% of calls in under 36 seconds and offer our clients a 90-day satisfaction guarantee. We are looking for a leader who is as obsessed with service excellence as we are.

We believe in empowering our team to reach new heights. Our unique internal culture cultivates talent, encourages leadership, and celebrates success. When you join Epic IT, you're not just taking a job – you're embarking on a career journey with a company that's passionate about technology, committed to our people, and dedicated to making a real impact in the IT industry.

Looking to be part of a forward-thinking team that's reshaping IT solutions in Perth? Epic IT is your destination for professional growth, cutting-edge technology, and meaningful work.

We are seeking a Service Team Lead / Manager to head our Business-As-Usual (BAU) service operations. You will be the engine room of our service desk, ensuring our Level 1 engineers are supported, our clients are happy, and our operations run like clockwork.

This isn't just a desk job—it’s a leadership role where you will mentor the next generation of engineers and step in as the "hero" when complex client situations need a calm, expert hand.

Key Responsibilities * Team Management (BAU): Own the daily rhythm of the service desk. This includes rostering, workload balancing, and ensuring we meet our 15-minute response and 2-hour resolution targets.

Mentoring & Development: Lead the growth of our Level 1 Service Desk team (including our offshore members). You’ll be responsible for their technical uplift and career progression.
Escalation Point: Act as the primary point of escalation for challenging client situations. You’ll use your technical background and high emotional intelligence to diffuse situations and find "permanent" solutions.
Process Excellence: Uphold our operational standards, including our ISO27001 compliance (Clear Desk/Clear Screen policies) and ITIL-aligned workflows.
Client Advocacy: Ensure our 98% client retention rate remains high by identifying service trends and proactively addressing potential pain points.

About You * Experienced: You have a solid background in MSP environments and understand the fast-paced nature of service desk operations.

Technically Grounded: You are comfortable with the Microsoft Stack (M365, Azure), 3CX, and modern PSA/RMM tools. You’ve "been there, done that" at Level 1 and 2.
A Natural Leader: You enjoy coaching others more than just fixing the ticket yourself. You know how to build a roster that works and a culture that wins.
Cool Under Pressure: When a client is frustrated, you are the calmest person in the room.

Why Join Epic IT? * Join a CRN Fast50 award-winning team (2018, 2024 & 2025).

Work with a team of 30+ specialists across AI, Cyber, and Cloud.
A culture of "Permanence"—we do things right the first time.
A clear career path into Service Delivery Management or Technical Architecture.

Quick Apply

Refine Your Search

computer engineer jobs in perth, wa

Service Team Lead / Manager

Network Security Engineer

AI Strategy & Solution Architect

Supply and Engineering Data & AI Solution Architect

Senior Software Engineer - Scientific Applications

Principal Software Engineer

Solutions Architect

Senior Process Engineer - Bauxite & Alumina

Senior Engineer - SCADA

Infrastructure Professionals

Mechatronics or Electrical Engineer

Principal Engineer

Thermal Customer Engineer - WA

Geotechnical Engineer

Principal Process Engineer - Bauxite & Alumina

Senior Data Consultant

Senior Civil Engineer

Senior Mechanical Engineer

Senior Snowflake Consultant

Senior Electrical Engineer - MC & I - Oil and Gas

I want to receive the latest job alert for computer engineer in perth, wa

Explore jobs in more locations

Elevate Your Career with Epic IT: Where Innovation Meets Opportunity

Job Seeker Tools

Employer Tools

Browse

Stay Connected