Job Description:
We are your energy technology Partner. Schneider Electric is a global energy technology leader, driving efficiency and sustainability by electrifying, automating and digitalising industries, businesses, and homes. Its technologies enable buildings, data centers, factories, infrastructure, and grids to operate as open, interconnected ecosystems, enhancing performance, resilience, and sustainability. The portfolio includes intelligent devices, software-defined architectures, AI-powered systems, digital services, and expert advisory. With 160,000 employees and 1 million partners in over 100 countries, Schneider Electric is consistently ranked among the world’s most sustainable companies
About the Role
As Associate, Commercial Customer Care, you will be the first point of contact for our customers, delivering outstanding support and ensuring every interaction results in a positive customer experience. You'll take ownership of customer enquiries from initial contact through to resolution, working closely with teams across Sales, Supply Chain, Logistics, Technical Support, Finance, and Customer Experience to provide timely, accurate, and professional solutions.
This is an exciting opportunity for someone who enjoys solving problems, building relationships, and making a real impact on customer satisfaction while contributing to a high-performing, customer-focused team.
Key Responsibilities
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Deliver exceptional customer service across phone, email, chat, and digital channels.
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Take ownership of customer enquiries and manage them through to resolution.
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Drive first-contact resolution wherever possible and minimise customer effort.
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Maintain accurate customer records and case documentation within business systems.
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Collaborate with internal stakeholders to resolve customer issues efficiently and effectively.
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Support order management, pricing, returns, credits, and general customer requests.
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Promote digital tools and self-service options to enhance the customer experience.
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Identify opportunities for process improvements and contribute to continuous improvement initiatives.
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Recognise and refer potential sales opportunities to the appropriate teams.
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Build strong relationships with customers and internal stakeholders while maintaining a customer-first mindset.
(External) English Qualifications:
About You
We're looking for a customer-focused professional who is passionate about delivering excellent service and takes pride in creating positive customer experiences.
You'll bring:
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Experience in customer service, customer support, customer operations, or a contact centre environment.
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Strong communication skills with the ability to build rapport and adapt your style to different customers and stakeholders.
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Experience working with CRM, ERP, customer service, or order management systems.
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A proactive approach with strong ownership and accountability for outcomes.
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Excellent organisational skills and the ability to manage multiple priorities.
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Strong problem-solving skills and attention to detail.
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A collaborative mindset and the ability to work effectively across different teams.
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Resilience, adaptability, and a positive attitude in a fast-paced environment.
Why this role? Join a customer-focused team where you'll take ownership of meaningful customer interactions, collaborate across the business, and play a key role in delivering exceptional experiences that drive customer loyalty and business growth.
Apply Now! Don’t feel like you need to tick every box – we would love to hear from you.
All applicants must have working rights in Australia at the time of application and will be required to provide documented evidence if selected for Interview.
Local Benefits (English):
Rewards designed for you
Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.
- Country-specific programs and initiatives may be available.
(External) English Company Boiler Plate:
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric – apply today!
€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
