In-Demand Incident & problem specialist Jobs in Parramatta, Nsw

Senior Contact Centre Specialist
Optus —Macquarie Park NSW
- Management
- AWS
- Communication skills
- Parental leave
Cyber Security Manager
LEAP Legal Software —Sydney NSW
- Full-time
- Hybrid work
- SharePoint
- AI
- Communication skills
- Gym membership
- Free food
Quick Apply
1h
Manager, Health Safety Environment NSW/ACT
dnata catering and retail —Mascot NSW
- Analysis skills
- Leadership
- Communication skills
- Free parking
- Annual leave
Manager Technology Risk
Commonwealth Bank —Sydney NSW
- Full-time
- AI
- Communication skills
13d
Senior Associate, Specialist, Global Financial Markets & Cash Operations, DBS Australia (Sydney)
DBS Bank —Sydney NSW
- Full-time
- Communication skills
Cyber Security Lead
NobleOak —Sydney NSW
- Full-time
- Financial services
- AI
- Leadership
8d
LCC Technician
Vertiv —Sydney NSW
- CAD
Security Operations Centre Specialist
Optus —Macquarie Park NSW
- Azure
- AWS
- Analysis skills
- Parental leave
- Employee discount
22h
IT Support Engineer Sydney
Pacific Smiles Group —Sydney NSW
- Full-time
- Microsoft Office
- Communication skills
5d
Security Officer / Security Guard – Permanent Reliever
Assetlink —North Ryde NSW
- $29.79 - $59.58 an hour
- Part-time
- CPR Certification
- Customer service
- First Aid Certification
- Annual leave
Infrastructure Manager
THE ICONIC —Barangaroo NSW
- Azure
- AWS
- Leadership
- Parental leave
- Employee assistance program
Quick Apply
6d
DevSecOps Engineer
Shift —Sydney NSW
- Full-time
- Hybrid work
- Azure
- SQL
- AWS
- Parental leave
13d
Pest Technician
Allied Integrated Management —Liverpool NSW
- $75,000 - $80,000 a year
- Full-time
- Customer service
- In-person
- Communication skills
- Parental leave
- Professional development assistance
Quick Apply
Security Team Member
Assetlink —North Ryde NSW
- Rotating roster
- CPR Certification
- Customer service
- First Aid Certification
Systems Engineer
Compnow —Alexandria NSW
- Communication skills
- Employee discount
Quick Apply
Accountant (internal)
In.Corp Advisory AU Pty Ltd —Sydney NSW
- $80,000 - $95,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Finance
- Analysis skills
Quick Apply
6d
Field Engineer Sydney
ITSM Corporation —Sydney NSW
- Management
Clinical Support Officer (AO3) Cardio-thoracic ICU
Western Sydney Local Health District —Sydney NSW
- $73,915.12 - $76,218.80 a year
- Full-time
- Administrative experience
- Organisational skills
- Office experience
11d
Senior Infrastructure Services Specialist (Mainframe)
Westpac Group —Sydney NSW
- Full-time
- Analysis skills
3d
Principal Technical Account Manager (ISV), ANZ Enterprise Support
Amazon Web Services Australia Pty Ltd —Sydney NSW
- Full-time
- Doctoral degree
- Computer Science
- Master's degree
13d

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Senior Contact Centre Specialist

Optus -
Macquarie Park NSW

Apply Now

Job Details

Benefits

Onsite gym
Parental leave
On-site parking

Qualifications

Management
AWS
ITIL
S3
Communication skills

Full Job Description

Date: 11 Aug 2026

Location: Macquarie Park, Australia

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Company: Singtel Group

Every day, millions of Australians connect, work, stream, and stay in touch on the Optus network. When it works seamlessly, it’s easy to take for granted. But behind it is a team making thousands of decisions every day - decisions that keep people, businesses and communities connected.

We are seeking 3 x Senior Contact Centre Specialists to join Optus Enterprise Managed Services. In this customer-focused role, you will deliver technical support and managed services for enterprise Contact Centre environments, ensuring service excellence and SLA performance.

We are looking for experienced Contact Centre professionals who bring expertise in at least one of the following specialist areas: CXone/IVR Foundational Frameworks (including API integrations, call flows, and JavaScript), Omilia/NLU technologies (including voice biometrics, databases, and JavaScript), or AWS cloud platforms (including ECR, EKS, EC2, S3, VPCs, WAFs, CloudWatch, and Lambda).

What You’ll Do

Deliver exceptional managed services support for enterprise Contact Centre platforms, ensuring customer SLAs are consistently met or exceeded.
Take ownership of technical incidents and service requests, driving resolution of complex and high-priority issues while providing clear, timely updates to customers and stakeholders.
Collaborate closely with customers, vendors, and internal teams to manage incidents, problems, changes, and service improvements across Contact Centre environments.
Support the successful delivery of changes, upgrades, and complex service requests, ensuring activities are completed accurately, on time, and in accordance with operational processes.
Create, maintain, and enhance technical documentation and knowledge articles, while sharing expertise to improve team capability and service delivery outcomes.
Act as a trusted technical advisor, staying current with Contact Centre and cloud technologies, supporting new solution transitions, feature adoption, and continuous improvement initiatives.

What You Bring

7+ years' experience in Contact Centre support, operations, and/or implementation, with proven expertise across cloud and enterprise Contact Centre environments.
Strong technical capability in Contact Centre design, implementation, and support, with experience across platforms such as CXone, Omilia, AWS, Cisco, Avaya, NICE, Calabrio, and Verint.
Demonstrated ability to act as a trusted advisor, combining business acumen with technical expertise to support customers, stakeholders, and vendors.
Excellent troubleshooting, escalation management, and problem-solving skills, with the ability to diagnose complex issues, drive resolution, and maintain high-quality technical documentation.
Exceptional communication and stakeholder management skills, with experience building strong customer and vendor relationships and delivering outstanding customer experiences.
A proactive and adaptable mindset, with knowledge of ITIL service management practices, the ability to perform under pressure, work autonomously, and a commitment to continuous learning and emerging Contact Centre technologies.

The good stuff….

Competitive remuneration, plus $80 monthly credit, 25% off Optus products and exclusive shopping discounts with our retail partners — making everyday life a little more affordable. Genuine Flexibility - work three days in the office, two days from wherever works best for you.
An office campus that has it all - cafes chill out zones, GP, post office, gym and on-site childcare centre. It’s designed for real life.
Great leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever matters most to you.
Inclusive, carer-neutral paid Parental Leave of up to 16 weeks, because family comes first.
Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
Your wellbeing matters, so we offer with free counselling and support services, available 24/7 in-person, by phone, SMS, or video.
A free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon. Or, heaps of onsite parking. Plus, end of trip facilities with lockers, showers, irons and hair dryers.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [email protected] or call 1800 309 170.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity

Apply Now

Refine Your Search

incident & problem specialist jobs in parramatta, nsw

Senior Contact Centre Specialist

Cyber Security Manager

Manager, Health Safety Environment NSW/ACT

Manager Technology Risk

Senior Associate, Specialist, Global Financial Markets & Cash Operations, DBS Australia (Sydney)

Cyber Security Lead

LCC Technician

Security Operations Centre Specialist

IT Support Engineer Sydney

Security Officer / Security Guard – Permanent Reliever

Infrastructure Manager

DevSecOps Engineer

Pest Technician

Security Team Member

Systems Engineer

Accountant (internal)

Field Engineer Sydney

Clinical Support Officer (AO3) Cardio-thoracic ICU

Senior Infrastructure Services Specialist (Mainframe)

Principal Technical Account Manager (ISV), ANZ Enterprise Support

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