Front Office Technical Support Specialist
Location: Sydney, Australia
Contract: 12 Months
Work Arrangement: On-site
Work Authorization: Australian work authorization required
About the Role
We are seeking an experienced Front Office Technical Support Specialist to provide dedicated on-site technology support to approximately 20 users within a financial services trading and operations environment in Sydney.
This is a hands-on L1/L2 support role suited to someone who is comfortable working directly with front-office users, troubleshooting issues under time pressure, and collaborating with regional APAC and US technology teams.
Key Responsibilities
- Provide responsive, hands-on L1/L2 technical support to trading and operations users on the trading floor.
- Troubleshoot and support Windows, Active Directory, SharePoint, local networks, storage, and data center infrastructure.
- Support and troubleshoot user-facing tools developed using Microsoft Excel, VBA, and Python.
- Build, configure, manage, and retire Linux virtual machines in accordance with standard operational procedures.
- Assist with storage strategy, data migration, and knowledge transfer activities.
- Monitor, troubleshoot, and resolve infrastructure and end-user technology issues.
- Escalate complex incidents and coordinate resolution with APAC and US technology teams.
- Maintain clear technical documentation and follow established operational and change-management processes.
Required Skills & Experience
- Previous technical support experience within financial services, preferably in a front-office, investment banking, or trading-floor environment.
- Strong practical experience with:
- Active Directory
- Microsoft SharePoint
- Local network infrastructure
- Storage environments
- Windows desktop/user support
- Hands-on experience building and managing Linux VMs.
- Practical scripting/automation experience using VBA and Python.
- Strong troubleshooting and problem-solving skills.
- Ability to prioritize and respond effectively in a high-pressure trading environment.
- Excellent communication skills and the ability to work directly with traders, operations users, and technology teams.
- Australian work authorization is mandatory.
Desirable Skills
- Basic database support experience, including SQL and SQL estate management.
- Experience supporting front-office trading platforms such as Fidessa or Triton.
- Experience with storage migration projects.
- Familiarity with infrastructure lifecycle management.
- Experience working with distributed technology teams across APAC and the US.
Ideal Candidate
The ideal candidate is a technically strong and methodical support professional who enjoys working directly with business users and can quickly diagnose and resolve issues in a demanding financial-services environment.
If you have experience supporting trading-floor users and a strong combination of desktop support, infrastructure, Linux, scripting, and financial-services technology, we would like to hear from you.
Please apply with your updated CV/resume outlining your relevant financial-services and technical support experience.
Application Question(s):
- Please mention the Visa Type you hold.
Work Authorisation:
Location:
Work Location: In person
