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ICT Technician Level 2

Westbourne Grammar School -
Truganina VIC

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Job Details

Permanent | Full-time
13 days ago

Qualifications

Authentication
Azure
Management
Deployment
ITIL
Communication skills
Intune
Identity & access management

Full Job Description

Location:

Truganina

Employment Type:

FP - Full-Time Permanent

Department:

Information Technology

Closing Date:

26 Aug 2026

Westbourne Grammar School is seeking an experienced ICT Support Technician (Level 2) to provide advanced technical support across our Truganina and growing Lovely Banks campuses, with a focus on complex user and endpoint support, escalation management, modern device management and continuous improvement of ICT services.

The Opportunity

This is a hands-on role and a key escalation point for the Service Desk, working closely with the broader ICT team to resolve complex incidents and improve the technology experience for staff and students. You will have the opportunity to work with modern endpoint and device management platforms, strengthen Service Desk capability, improve support processes and contribute to the delivery of reliable, high-quality ICT services across the school.

About You

You are a customer-focused ICT professional who brings:

Experience in a Level 2 ICT support role or similar.
Strong experience with Microsoft Intune, including application deployment, configuration and compliance.
Experience building, configuring and deploying endpoint devices, with working knowledge of Jamf or Apple device management.
Strong troubleshooting and problem-solving capability, with a solid understanding of networking fundamentals.
Familiarity with ITIL processes and service management tools.
Demonstrated experience with Azure, Microsoft 365 and infrastructure environments, plus a basic understanding of Entra ID / Azure AD, identity and access management, MFA and authentication.
Experience supporting mixed-device environments (Windows, macOS and iPad), ideally within an education or similar setting.
Excellent communication skills, with the ability to translate technical concepts into clear, accessible language for non-technical users.
A proactive, flexible and collaborative approach to changing priorities and technology environments.

Why Westbourne

Westbourne is committed to creating an environment where great people can do their best work and continue to grow professionally. Our staff benefit from an exceptional Employee Value Proposition that includes:

Salaries consistently positioned in the top 10% in the independent school sector.
30% tuition fee discounts for employees’ children.
Generous professional learning provisions and support for approved postgraduate study.
Leadership development through the Institute for Leadership and Growth.
Access to onsite aquatic, strength and fitness trainer, and allied health facilities.

Applications close: 26 August 2026

Please note that applications may be reviewed and progressed prior to the closing date.

Apply Now

Refine Your Search

technical support jobs in docklands, vic

ICT Technician Level 2

Library Support/ IT Support

Senior Technical Customer Support Engineer - Australia

ICT Product Specialist - Digital Evidence Management

IT Operations Specialist

IT Onsite Support Specialist

ICT Product Specialist - Digital Evidence Management

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Manager, Technical Support – ANZ

Senior IT Support Engineer

Technical Assistant/ICT Classroom Support

ICT Project and Systems Lead

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ICT Product Specialist

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