In-Demand It Jobs in Brisbane, Qld

Customer Service Travel Helpdesk
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Training System Admin / Operator, ILS2
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Solutions Architect
Future Secure AI —Brisbane QLD
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Delivery Solutions Architect
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Network Engineer - QLD
Canon —Brisbane QLD
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NCS Australia —Brisbane QLD
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Solutions Architect (Pre-Sales)
Brennan IT —Brisbane QLD
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Senior Water & Wastewater Network Engineer
Stantec —Brisbane QLD
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Solution Architect
Queensland Government —Brisbane QLD
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Sr. Solutions Architect
Databricks —Brisbane QLD
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Specialist IT Engineer
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Team Lead Support Analyst- Centrered IT
Lyra Technology Group —Brisbane QLD
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Customer Service Travel Helpdesk

Allianz -
Brisbane QLD

Apply Now

Job Details

Full-time
2 days ago

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Certificate IV
Certificate III
Microsoft Office
Senior Secondary Certificate of Education
Typing
Communication skills

Full Job Description

Location: Brisbane, AustraliaCompany: Allianz Partners

About the Role

Join Allianz Partners as a Customer Service Consultant in our Travel Helpdesk team. In this role, you’ll deliver exceptional service by managing inbound and outbound calls, supporting customers with travel-related enquiries, and ensuring timely, accurate resolutions.
You’ll be part of a supportive team environment with strong career development pathways in a global organisation.

Key Responsibilities

Deliver exceptional customer service across phone-based interactions
Understand customer needs and provide timely, accurate resolutions
Promote customer satisfaction and retention
Handle complex enquiries and complaints, escalating where required
Provide clear and consistent information on products, services, and entitlements
Verify customer eligibility and coordinate service delivery
Maintain accurate call notes and incident records
Achieve individual and team KPIs
Support continuous improvement initiatives
Build strong relationships with colleagues and stakeholders
Participate in ongoing training, coaching, and personal development

What You Bring

Qualifications

Completion of Year 12 (or equivalent)
Certificate III/IV in Telecommunications (advantageous)
A strong commitment to ongoing learning and development

Technical Skills

Basic to intermediate Microsoft Office skills (Outlook, Word, Excel)
Good typing and computer literacy skills

Core Capabilities

Strong problem-solving and analytical thinking
Ability to self-manage performance in a fast-paced environment
Excellent communication and interpersonal skills
High level of empathy and customer focus
Ability to remain calm and professional under pressure
Strong teamwork and collaboration skills
Awareness of cross-cultural communication

Risk Compliance

Adherence to company policies and compliance requirements
Ability to identify and escalate risks appropriately

About Allianz Partners

Allianz is a global leader with a workforce of over 140,000 employees supporting more than 80 million customers worldwide. At Allianz Partners, we specialise in travel insurance, assistance services, and international solutions, operating across 34 countries.
Our culture is built on two core values: “Dare Care” — we empower our people to innovate while genuinely caring for customers and colleagues.

What We Offer

Structured training and development programs
Career progression opportunities in a global organisation
Supportive and inclusive team environment
Health and wellbeing initiatives
Work-life balance and flexible arrangements
Access to international career mobility

Why Join Us?

This is an excellent opportunity for graduates or early-career professionals to build a career in customer service, travel, and insurance within a globally recognised organisation.
102996 | Customer Services Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.

Apply Now

Refine Your Search

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