VIC - Melbourne - 655 Collins St
Are you a tech savvy problem solver who loves helping people, thrives in a fast paced environment, and knows how to turn complex issues into seamless solutions? ServiceStream is looking for a Senior Digital Support Engineer to join our national team and deliver exceptional frontline and Level 2 technical support across our digital workplace.
This role blends Service Desk responsibilities with End User Computing (EUC) expertise — perfect for someone who enjoys variety, owns their work, and is passionate about creating a smooth and productive technology experience for all users.
Please note: This role is open exclusively to Australian Citizens and is offered as a 12-month fixed-term contract, with the potential for extension. The position will be based in Melbourne out of our Collins Street office.
As a Senior Digital Support Engineer, you’ll be the first point of contact for technical enquiries and escalations, supporting our people across Australia. You’ll work across hardware, software, mobile devices, Microsoft 365 products, and digital workplace tools to keep our teams productive and connected.
You'll also play an important part in continuous improvement across the support function, including knowledge base updates, process enhancements, and employee onboarding support.
What You’ll Do
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Provide high-quality first‑level support via phone, email, ticketing systems and in-person requests
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Troubleshoot a wide range of issues including hardware, software, account access, connectivity and digital workplace tools
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Act as a Level 2 escalation point for more complex technical issues
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Administer, configure and support end-user devices including Windows, macOS, Apple and Android
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Support enterprise applications such as Microsoft 365, Teams and SharePoint
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Assist with employee onboarding/offboarding, including device provisioning
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Contribute to process improvement, automation ideas, and knowledge base documentation
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Deliver exceptional customer service to ensure a positive user experience
What You’ll Bring
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Must be an Australian Citizen.
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Bachelor’s degree in IT, Computer Science, or equivalent experience
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3+ years’ experience in IT support or service desk environments
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Strong troubleshooting skills across Windows, macOS, and mobile platforms
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Experience with Microsoft 365 administration
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Excellent communication, analytical and problem‑solving abilities
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Familiarity with ITSM tools such as ServiceNow or Jira
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Ability to work onsite 5 days per week and participate in rostered phone coverage
Preferred Qualifications
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Certifications such as CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator, or ITIL Foundation
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Experience with mobile device management (MDM) tools
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Basic understanding of networking (TCP/IP, DNS, DHCP)
About Us
Service Stream is an equal opportunity ASX‑listed organisation that develops and operates Australia’s essential service networks across telecommunications, utilities, transport, defence and social infrastructure. Our work supports and connects communities across the nation.
Benefits of working with us
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Growth – Career development and internal mobility opportunities across our diverse business.
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Discounts – Access to hundreds of retail and service discounts including Woolworths, JB Hi-Fi, Airbnb and Bupa.
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Paid leave – Parental, cultural, community service, study, corporate volunteering and purchased leave options.
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Culture – A workplace that values diversity, inclusion and celebrates excellence.
How to apply
Please submit your interest using the Apply button, where you will be directed to create a profile on our system.
We celebrate diversity at Service Stream and welcome applications from Aboriginal and/or Torres Strait Islander peoples, people with disability or neurodivergence, and those from LGBTIQA+, Veteran or other diverse groups.
Applications will not be accepted via email. If you require reasonable adjustments to the recruitment process, please email [email protected].
GBIS
If this sounds like you apply now to the Service Stream Recruitment Team via the online application button.
