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Patient Services Officer - HC - Practice Support

Advara HeartCare
Balwyn VIC

Apply Now

Job Details

Permanent | Full-time
16 hours ago

Benefits

Salary packaging

Qualifications

Customer service
Administrative experience
Communication skills
Time management

Full Job Description

Want to improve Australia’s heart health? Our team is our impact and our future. Join something special at Advara HeartCare.
Our Best Starts with You!
We get it. Every company says their people matter but at Advara HeartCare, you really do. Because whatever your role here, you are our impact and you are our future.
We are looking for an energetic and professional individual to join our busy Balwyn Cardiology Clinic (with availability to travel to other sites)
As our valued Patient Services Officer, or also known as Medical Receptionist, you are responsible for providing friendly administrative support to our staff and clinicians, booking and rescheduling testing, liaising with hospital staff and doctors.
This role reports directly to the Practice Manager and supports our vibrant team who are passionate about customer service and working collaboratively.

What you’ll do:

Act as the first point of contact and greeting patients on arrival
Managing patient appointments for numerous Specialists across multiple sites
Collect patient information, maintaining patient privacy and accurate data entry
Manage a large volume of patient telephone enquiries
Coordinate the billing and receipting of accounts to patients, Medicare and DVA
Liaising with Specialists, Nurses, Cardiac Physiologists and peers.

What You’ll Bring

To succeed in this role, you will have:

Experience in administration or customer service, ideally in healthcare or aged care
Strong time management and prioritisation skills
Excellent communication skills with the ability to support patients sensitively
Confidence in billing/receipting medical accounts (Medicare and DVA experience preferred)
Ability to work independently and as part of a team in a fast-paced environment

We would also love you to have:

A calm, professional attitude and a positive approach to fluctuating workload
A collaborative mindset and a commitment to continuous improvement
High attention to detail and comfort with clinical administration software

Why Advara HeartCare
We’re a values-driven organisation where every person matters. Because whatever your role here, you are our impact and you are our future.
At Advara HeartCare, we care, we work together, we advance, and we deliver. When you join us, you’ll discover meaningful work, a welcoming and supportive team culture, and the opportunity to help shape our journey to something that’s even better.
Here are some of the things we hope you’ll love about working with us:

Your impact, with us – Help improve patient care and outcomes across Australia
Your growth, with us – Access learning and development opportunities in a fast-growing organisation
Your voice, with us – Be heard, valued, and part of something bigger

You’ll also enjoy:

Working with a nationally respected team of healthcare professionals
Flexible work arrangements where possible to support work-life balance
Performance-based recognition and support for career progression
Access to salary packaging and wellbeing initiatives

Ready to shape our future while building yours?
Join Advara HeartCare and achieve more than you ever thought possible.
We are building something important here, something special. If this sounds like something you would like to be a part of, we invite you to click "apply now" and share your interest.
Advara HeartCare is an Equal Opportunity Employer that values the diversity of its people. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

Apply Now

Refine Your Search

administration | data entry | receptionists jobs

Patient Services Officer - HC - Practice Support

Retail Merchandiser - Dalby - QLD

Retail Merchandiser - Manly - NSW

Receptionist/Administration

Spa Coordinator CASUAL

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