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Customer Care Representative

Markem-Imaje -
Sydney NSW

Apply Now

Job Details

4 days ago

Benefits

Work from home
Employee assistance program

Qualifications

Customer service
SAP
Salesforce
ERP systems
Logistics
Customer relationship management
B2B
SAP ERP
Communication skills

Full Job Description

Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full range of reliable and innovative inkjet, thermal transfer, laser, print and label application systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.

The Role

Position Title: Customer Care Representative

The Customer Care Representative is responsible for Sales and service order processing, supply chain and inventory management, handling sales enquiries for spares, consumables and service contracts in compliance with the organisation’s polices and local regulations.

What you will do:

Process in a timely manner, customers' orders for Printers, spare parts and consumables and service contracts into the SAP ERP system including job creation and provide order acknowledgements that include but not limited to items, quantities confirmation, delivery dates of each PO within one working day upon receipt of order.
Responsible for tracking and expediting orders, coordinating same day deliveries and providing shipment tracking information and following up 3rd party logistics providers, couriers and customers regarding late deliveries, providing clear communication and resolutions for customers as required.
Serve as the point of contact for customer enquiries, feedback and claims including providing supporting documents as requested and following up all matters in a timely manner leading to positive customer experience.
Outbound calls to follow up customers who are due to renew or do not have service agreements or are not purchasing consumables and offer them our goods and services.
Prepare quotations for customers as required.
Collaborate with cross functional teams to meet and/or resolve customer requirements
Acquire and maintain sufficient company product and service knowledge to satisfy customer needs.
Perform all the above in accordance with our Quality Assurance and safety management systems.
Participate in continuous improvement projects and other duties as assigned.
Back up of some additional tasks such as issuance of PO and reorder point reviews etc from time to time.

What you need to have:

Min 3 years of customer service experience handling order processing, and logistics / supply chain aspects in an industrial environment with complex B2B interactions.
Good knowledge of SAP and Salesforce.com highly desirable.

Key Competencies:

Strong interpersonal and customer relationship management skills
Problem solving, decision making and prioritisation
Knowledge and work experience within fast moving consumer goods or industrial products
Excellent verbal and written communication skills that result in a clear presentation and understanding of details and facts
Team player that easily adapts to change, overcomes challenges, and uses creative means to solve problems
Capable of handling multiple tasks and assignments simultaneously while staying focused and responsive to commitments, deadlines and assignments
Demonstrate a high level of attention to detail, accuracy and a commitment to quality and total customer satisfaction

What we offer:

Growth opportunities within an international environment
Performance bonus and yearly merit increase based on performance
Free car park available
Flexible work arrangement, including the option to work from home one day per week
Employee Assistance Program (EAP)

You’ll only be the right candidate if you are aligned to our values and culture:

Collaborative entrepreneurial spirit
Winning through customers
High ethical standards, openness and trust
Expectations for results
Respect and value people

If you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you

#LI-DNI

Work Arrangement : Hybrid

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

<span style="font-family:"Calibri",sans-serif">Fraudulent Recruiting Disclaimer: Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud, where parties posing as Dover employees, recruiters, or other agents, try to engage with online candidates in an attempt to steal personal and/or financial information. We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process. Please verify the authenticity of an invitation to apply for a job, or for a job offer by contacting us directly through our Dover and affiliated operating company websites at https://careers.dovercorporation.com/. To learn how you can protect yourself, review our Recruitment Fraud Notice on our careers site.

This position may be located in : APAC : Australia : New South Wales : Sydney

Sub Division: Direct Distribution Australia

Apply Now

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