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Unifier System Support Analyst

Department of Transport and Planning -
Melbourne VIC

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Job Details

Full-time
$100,894 - $114,476 a year
7 days ago

Qualifications

ITIL Certification
Management
Computer Science
Test automation
Bachelor's degree
Corporate finance
Software development
Software testing
Help desk

Full Job Description

Overview

Work Type: Fixed-term - Full-time

Salary: $100,894 - $114,476

Grade: VPS 4

Occupation: Other

Location: Melbourne - CBD and Inner Metro suburbs

Reference: 10930

About Us

We create thriving places and connected communities. We plan, build and maintain Victoria’s transport, planning and land services. We are committed to a safe, inclusive and high-performing workplace.

We welcome applicants from diverse backgrounds and are committed to creating a safe, inclusive workplace where our people can thrive and do meaningful work.

About the role

This is a fixed-term maternity leave backfill position available until 6th of August 2027, with the possibility of extension

Position Location: 1 Spring Street, Melbourne

This role supports the Oracle Unifier system by managing user access, resolving issues, and assisting users across the business. It supports system improvements, testing and implementation of changes, and maintains data for reporting and processing. Key stakeholders include the Victorian Infrastructure Delivery Authority, Suburban Rail Loop Authority and Oracle.

The position provides user support for the Oracle Unifier system, including resolving issues, managing service requests and supporting system outages and releases. It assists with improving business processes, reporting and data management, supports system enhancements, maintains documentation, and contributes to safe, inclusive and flexible team operations.

What we’re looking for (Selection Criteria)

You’re someone who:

Applies fault finding and root cause analysis skills to independently identify and resolve routine system issues.
Writes clear and structured technical documentation, including specifications and requirements, with an intermediate level of capability.
Uses systems thinking to understand interdependencies and assess the broader impact of decisions across the organisation.
Demonstrates flexibility and adaptability, responding positively to changing priorities and working effectively across teams.
Applies testing and evaluation skills and supports interface management tasks to assist with system delivery and integration.

Click here to access the Position Description.

Qualifications and experience

You’ll bring:

Mandatory

Bachelor’s degree in Information systems /Computer Science or relevant discipline.

Desirable

Knowledge of contract management systems.
Working experience with unifier application.
ITIL certification
Corporate Finance knowledge
Systems development experience
Knowledge of Database management system (DBMS)
Knowledge of software development
Automated testing

Pre-employment checks and employment conditions

Relevant pre-employment screening and reference checks will be required.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position.

Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.

How to apply

Click the ‘Apply’ button to be redirected to our recruitment platform, where you may need to create an account to submit your application.

Applications close at 11.59pm on Sunday, 28th of June 2026.

Please include both your resume and a cover letter addressing how your experience addresses each of the key selection criteria for the role. All applications must be submitted via the online portal, we’re unable to accept email or manual submissions.

For further information about the role, please contact Sunil Chand, Manager Unifier Application via [email protected]

Redeployees
If you are a VPS redeployee, please state this in your cover letter and include your case manager’s contact details. This helps ensure your redeployment status is appropriately considered. For more information on redeployment, visit the Victorian Government policy

Important Information

If you require any adjustments to fully participate in the recruitment process or need the advert or attachments in an accessible format (e.g., large print), please contact us. We're here to support you.

Applications close Sunday 28 June 2026 at 11.59pm

Posted

10 June 2026

Apply Now

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