Organisation/Entity: Transport For NSW
Job category: Projects
Job location:
Sydney, NSW, AU, 2020
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Job reference number: 106585
Employment type: Permanent Full-Time
Salary range: $137551.0-$154055.0
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You see the big picture, you’ve always worked on a grand scale, and now you’re ready to re-focus on grand impact.
Here's your chance to design and deliver efficient, customer-focused services that also enhance accessibility, sustainability and overall quality of living for more people than you've imagined.
In this role, you'll:
- Deliver high-quality UI designs including wireframes, visual designs and interactive prototypes
- Contribute to the evolution of the organisation’s design system, including documenting new patterns and components
- Collaborate with product managers, engineers and stakeholders to understand user needs, design requirements and technical constraints
- Plan and support user research activities such as usability testing and feedback sessions
- Participate in design workshops and ideation sessions to refine and validate concepts
- Ensure all design solutions are accessible, responsive and consistent across platforms including web, iOS and Android
- Translate business goals, analytics and customer feedback into clear user stories and measurable design outcomes
- Work closely with product, engineering and content teams to support agile delivery
- Analyse qualitative and quantitative data to iterate designs and reduce risk in decision-making
- Provide UX guidance on information architecture and content structure
- Design across Transport’s customer-facing digital products (web, iOS and Android), shaping how customers plan journeys, check departures and navigate the network
- Contribute hands-on to the Design System, including development of components, patterns, documentation and governance practices
- Deliver design outcomes that sit at the centre of the end-to-end digital customer experience
- Work within a cross-functional environment alongside Product, Engineering and Content teams, collaborating with other designers
- Contribute to design input across the full lifecycle from early problem definition through to delivery and iteration
For more information on this position and business unit, view the role description and information pack
About you
- Experienced in delivering end-to-end UX/UI design for complex digital products
- Proficient with design and prototyping tools such as Figma and familiar with usability testing and analytics methods
- Strong understanding of accessibility standards, responsive design and design system contribution
- Skilled at working within agile teams and translating insights into actionable user stories
- Strong understanding of platform guidelines for iOS, Android and web
- Analytical, with the ability to interpret research insights and apply them to design decisions
- Effective communicator with strong stakeholder collaboration skills
- Able to balance user needs, business goals and technical constraints
- Demonstrated expertise using Figma and applying responsive and adaptive design principles
- Strong commitment to accessibility aligned with WCAG standards
- Applies design thinking to translate complex problems into clear and testable solutions
- Ability to think in systems, ensuring consistency across features and platforms
- Focus on user-centred design across journeys such as trip planning and fare understanding
- Tertiary qualifications in a relevant discipline, or equivalent experience
Who we are
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.
Join us
Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.
Flexible work options may be available. Learn more via Flexible work options and policy
Apply today
Applications close 11:59 PM Thursday 25th June 2026
Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.
Learn more about how to apply via Our recruitment process | Transport for NSW
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