Position Purpose
The Member Service Representative is a dynamic role that is responsible for driving membership growth through proactive sales activities, lead conversion, and relationship building. This role also plays a key part in delivering outstanding customer service, ensuring all members and prospective members receive a positive and professional experience throughout their journey.
The role requires a balance of sales performance, customer engagement, and administrative support to maintain smooth day-to-day operations.
Our Ideal Candidate
- Previous CSR, Sales and Retail experience
- Passionate about Health & Fitness
- Willing to work in a 24/7 business
- Passionate about Health & Fitness and hitting sales targets
- Must be 18 years of age
- Unlimited Working Rights
- Driver license
- Current First Aid & CPR Certification (willing to obtain)
- Food Safety Certificate (willing to obtain)
Position Overview:
Membership Sales & Lead Conversion :
- Actively promote and sell memberships to meet and exceed sales targets
- Conduct tours and presentations to prospective members
- Follow up on leads via phone, email, SMS, and in-person engagement
- Convert enquiries into memberships through effective consultative selling techniques
- Identify customer needs and recommend suitable membership options
- Maintain accurate records of sales activity and lead tracking systems (CRM)
- Drive sales across memberships, supplements, apparel accessories and consumables to achieve individual and team sales targets
Customer Service:
- Provide exceptional customer service to visitors
- Support member check-ins and provide information about gym services, memberships, schedules, and promotions
- Address and resolve customer inquiries, complaints, and issues promptly.
- Coordinate with gym staff to ensure smooth operations and excellent member experiences.
Nutrition Bar Duties:
- Prepare and serve smoothies, coffees, and other beverages according to established recipes and customer preferences.
- Adhere to Nutrition bar standard operating procedure in relation to Food Safety, cleanliness and replenishment of stock
- Provide information about the nutritional content of beverages and snacks offered.
Administrative Tasks:
- Support administrative tasks such as data entry, filing, and maintaining inventory records.
- Manage phone calls and emails, directing them to the appropriate staff members as needed.
- Maintain accurate records of member information and services.
Gym operations:
- Monitor and maintain the cleanliness of the reception area, nutrition bar, gym floor, and locker rooms in accordance with cleaning standards.
- Report any incidents, maintenance issues and equipment malfunctions
- Assist with setting up and organizing gym events and classes as needed.
How to Apply:
Recruitment for this position will be undertaken as applications are received. The position will be filled when a successful candidate has been selected.
About Derrimut 24:7 Gym
At Derrimut 24:7 Gym our mission is to provide exceptional customer service, a welcoming environment for all our members, customers and key stakeholders and to provide the very best fitness experience across Victoria and South Australia. Established in 2010, Derrimut Gym has rapidly expanded to become one of the largest and most recognized fitness brands in the country.
Come and join the Biggest Gym in the Southern Hemisphere—Derrimut 24:7 Gyms, where champions are built and limits are broken. Train anytime, 24/7, in world-class facilities featuring premium strength and cardio equipment, on-site supplement and gym apparel superstores, and high-protein meal options designed to fuel your performance.
Commitment to Diversity:
Derrimut 247 Gym values diversity and we promote a workplace that actively seeks to include, welcome and value unique contributions and encourage
Step in. Show up. Level up !!!
Job Type: Casual
Pay: Up to $31.19 per hour
Benefits:
- Employee discount
- Gym membership
Application Question(s):
- Preferred Location
- Have you previously worked for or applied to Derrimut within the last 12 months ?
Experience:
- Sales: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Licence/Certification:
- First Aid Certification (Preferred)
- Driver Licence (Required)
Work Authorisation:
Work Location: In person
