Client Care Manager
Binah —New South Wales
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
4d
Lead Civil Engineer, Power Generation
Aurecon Group —Sydney NSW
- Full-time
- Remote
- Bachelor's degree
- Construction
- Civil Engineering
- Parental leave
Senior Design Drafter
IPS (Infrastructure Project Solutions), a Sequana Group Company. —Brisbane QLD
- Full-time
- Hybrid work
- CAD
- Engineering
- No degree
Quick Apply
Lecturer or Senior Lecturer, Human-oriented Information Retrieval/NLP
RMIT University —Melbourne VIC
- $115,303 - $162,872 a year
- Full-time
- Doctoral degree
- Research
- Supervising experience
13d
Senior Ground Control Engineer
Rosebel Gold Mines N.V. —Gold Coast QLD
- Full-time
- Bachelor's degree
Quick Apply
AMD-Xilinx Embedded Senior / Field Application Engineer
Avnet —Sydney NSW
- Full-time
- Computer Science
- English
- Master's degree
Principal Civil Engineer, Infrastructure Design & Delivery
AECOM —Sydney NSW
- Full-time
- Hybrid work
- AutoCAD
- Civil engineering
Deputy Director, Curtin Institute for Data Science
Curtin University of Technology —Perth WA
- $173,635 - $191,099 a year
- Full-time
- Research
- University
- AI
- Annual leave
- Parental leave
Clinical Infomatics Manager
St Vincent's Health Australia —Melbourne VIC
- Full-time
- Computer Science
- Writing skills
- SQL
5d
Senior Water Resources Engineer
Klohn Crippen Berger —West Perth WA
- Hybrid work
- Engineering
- Bachelor's degree
- Civil Engineering
- Annual leave
- Parental leave
Quick Apply
Project Manager
Paradigm Engineers —Perth WA
- Full-time
- CRM software
- Engineering
- Microsoft Office
Senior Transmission Line Engineer
Aurecon Group —Sydney NSW
- Full-time
- Leadership
- Parental leave
Senior Geotechnical Engineer
Knight Piesold Consulting —Perth WA
- AutoCAD
- Bachelor's degree
- Civil Engineering
- Gym membership
- Referral program
Software Engineering Graduate Program
FDM Group —Australia
- Full-time
- SQL
- Bachelor's degree
- APIs
Project Grace: Data Engineering Graduate Program
FDM Group —Australia
- Full-time
- SQL
- Bachelor's degree
- APIs
Project Grace Graduate Program
FDM Group —Australia
- Full-time
- Laboratory experience
- Master's degree
- Analysis skills
Graduate Developer
Downer Group —Australia
- Full-time
- Azure
- Computer Science
- SQL
- Employee assistance program
1d
Partner Sales Executive, ANZ Channel
Canonical —Australia
- Sales
- English
- Presentation skills
- Parental leave
Mining Manager
Aurelia Metals —Cobar NSW
- Communication skills
- Travel reimbursement
- Parental leave
2h

I want to receive the latest job alert for software engineering graduate program

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

software engineering graduate program jobs near

Clinic Manager jobs in Melbourne VIC

Senior Engineer jobs in Sydney NSW

Lecturer jobs in Melbourne VIC

Drafter jobs in Brisbane QLD

Water Resources Engineer jobs in West Perth WA

Civil Engineer jobs in Sydney NSW

Civil Designer jobs in Sydney NSW

Software Developer, C , Programmer jobs in Cairns Qld

482 Visa Sponsorship Available, Net Developer jobs in Melbourne Vic

Ios Developer jobs in Melbourne Vic

Senior Geotechnical Engineer jobs in Fortitude Valley Qld

Student Engineer, Cadet jobs in Sydney Nsw

Senior Geotechnical Engineer jobs in Western Australia

Student Civil Engineer, Cadet jobs in Queensland

Site Engineer jobs in Melbourne Vic

Research Manager jobs in Sydney Nsw

Clinic Manager jobs in Chermside Qld

Clinic Manager jobs in Sydney Nsw

Clinic Manager jobs in Oxley Qld

Retail Store Manager jobs in Sydney Nsw

Client Care Manager

Binah -
New South Wales

Apply Now

Job Details

Full-time
4 days ago

Qualifications

Customer service
Accounting software
Microsoft Office
Administrative experience
Conflict management
Data entry
Construction
Communication skills
ProCore
Time management

Full Job Description

Date

2026

Reports To

Managing Directors

Type

Full Time

Location

NSW

Job Description

Purpose of role

The Client Care Manager is pivotal to the running the client care department. They are to enhance overall customer and end user experience for all Binah buildings and that clients, owners, developers and strata managers correspondences are responded to appropriately and effectively.
They will also be responsible for customer management, reporting, and the defect process, ensuring clients are adequately responded to and that their concerns are managed appropriately and effectively.

Main duties and responsibilities

Client Care Department

Oversee and manage the client care department, managing budgets, defects rectifications, warranty and defects liability periods.
Oversee supervisors used to coordinate sub-contractors work
Ensure proper function of department to uphold reputation of company;
Manage owners and client expectations concerning completed buildings;
Liase with Building and strata managers on behalf of owners for the rectification of sub-contractor defects;

Post Construction Management

Management of buildings during defects liability period, 2- & 6-year warranty period
Provide solutions to high level and complex defects
Technical knowledge and ability to reference to BCA and Australian standards to provide return reports for defects.
Project management through planning of rectification process in occupied and live environments;
Navigating and managing various defects lists, Consultants inspection lists, Annual fire safety statements, fair trading and work rectification orders.

Legal

Liaise with external legal entity and manage legal proceedings relating to post construction projects
Become a part of legal strategy when dealing with Clients, owners and subcontractors

Contracts

Manage subcontractors with the team to ensure defects are completed properly and within time frame requirements
Review of sub-contract requirements and scope of works for the release of retentions and administering back charges
Review and understand head contract requirements particularly in relation to Defects Liability periods and retained securities.

Finance

Managing department budget to maximise cost recoveries
Obtaining Retentions, securities and Bank Guarantees from Clients
Managing and releasing retentions to subcontractors
Managing and administering back charges to subcontractors

Construction Quality Assurance

Undertake inspections on current projects to ensure quality is maintained for completion of works
Ensure defects raised through inspections are administered to the project teams for close out.
Commissioning and handover of buildings from project to client care team.
Work with Quality and Innovation manager on correct design and detailing for new projects

End User Customer service

Ensure customer interaction is positive and fulfilling
Engagement with customers during settlement, 90 day period and throughout warranty period
Undertake and arrange inspections with owners
Create and maintain customer profiles on IMS
Create and maintain Binah client care app
Arrangement of gifts and packages to owners
Engage with building and strata managers as point of contact
Attend Strata meetings
Obtain testimonials and positive reviews from owners and strata managers.
Support, facilitate and resolve client requirements

Reporting

Create and maintain a status dashboard across all Binah completed projects
Produce and present monthly department reports to management team of works in progress, key concerns and risks, resources and budgeting

Administration

Establish, Monitor and maintain safety and quality systems within the department
Administer defects process from end to end, & maintain IMS.
Using accounting software (Jobpac and Payapps) for approval of subcontractor payments and retention releases
Performing data entry and producing reports;
Monitoring payments, project costs and preparing invoices and purchase orders;
Monitoring Maintaining records of inventory and equipment;
Using software to manage staff rosters, tracking and processing timesheets, leave and travel requirements;
Support, facilitate and resolve client requirements.
Support to improve defects reporting and quality system systems and procedures on all projects

The above list is not exhaustive, and the role may change to meet the overall objectives of the company.

Other Duties

Adhere to the company's Code of Ethics and business plan strategies.
Adhere to all legislative requirements in relation to anti- discrimination, WHS, environmental and industrial relations management.
Establish and maintain strong team and client relationships from project to project.
Contribute positively to your working environment, your role and to the company as a whole and participate in extracurricular activities
Fulfil other duties as required by management and other department personnel as requested/required.

Personal Specification

Qualifications

Engineering Graduate (preferable)
Understanding of construction processes and methodologies

Experience

Relevant industry experience.
Demonstrated experience with construction software.
Data entry, reporting and experience in the use of construction
integrated management systems
Experience in remedial and post construction works preferable

Knowledge

Knowledge of relevant systems and administrative procedures
Knowledge of customer service principles and practices

Skills & Competencies

Demonstrated proficiency with Microsoft Office Suite and programs
High level communication skills, both written and oral and ability to adapt your communication dependent on the audience.
Demonstrated ability to influence at all levels to improve HSEQ outcomes and organisational culture
Demonstrated ability to manage conflict
Demonstrated ability to act with discretion and maintain confidentiality at all times.
Demonstrated ability to be client service orientated with good customer service skills
Exceptional time management skills
Demonstrated ability to forward plan
Professional personal presentation
Ability to act with discretion and treat confidential information appropriately.
Self-motivated and driven and be able to prioritise and handle multiple tasks at the same time

Personal Attributes

Be diligent and professional.
High care factor
Attention to detail
Presents well and ability to Present to groups;
Is ready to take on new challenges and is willing to learn.
Has a great work ethic.
Can adjust to change.
Will be a role model and one who leads by example.
Is a team player.
Is honest and acts with integrity

Other

Clean Driving Licence (desirable);
Experience in Viewpoint, Procore or similar (desirable)
Must have the ability to be trained to use construction software to its full extent.

This job description serves to illustrate the scope and responsibilities of the post and is not intended to be an exhaustive list of duties. You will be expected to perform other job-related tasks requested by management and as necessitated by the development of this role and the development of the business.

Apply Now

Refine Your Search

software engineering graduate program jobs

Client Care Manager

Lead Civil Engineer, Power Generation

Senior Design Drafter

Lecturer or Senior Lecturer, Human-oriented Information Retrieval/NLP

Senior Ground Control Engineer

AMD-Xilinx Embedded Senior / Field Application Engineer

Principal Civil Engineer, Infrastructure Design & Delivery

Deputy Director, Curtin Institute for Data Science

Clinical Infomatics Manager

Senior Water Resources Engineer

Project Manager

Senior Transmission Line Engineer

Senior Geotechnical Engineer

Software Engineering Graduate Program

Project Grace: Data Engineering Graduate Program

Project Grace Graduate Program

Graduate Developer

Partner Sales Executive, ANZ Channel

Mining Manager

I want to receive the latest job alert for software engineering graduate program

Explore jobs in more locations

Purpose of role

Main duties and responsibilities

Other Duties

Qualifications

Experience

Knowledge

Skills & Competencies

Personal Attributes

Other

Job Seeker Tools

Employer Tools

Browse

Stay Connected