In-Demand Staff cloud infrastructure security engineer Jobs

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Senior Systems Engineer

ORS -
Gosford NSW

Apply Now

Job Details

Permanent | Full-time
1 day ago

Benefits

Opportunities for promotion

Qualifications

Management
Microsoft Exchange
Technical support
Administrative experience
DHCP
Supervising experience
VoIP
Driver Licence
Virtualisation
IT support
DNS
SharePoint
Network engineering
Citrix
Communication skills

Full Job Description

Join a high performing, multi-skilled IT division
Support a fast growing national organisation of 750+ employees
Great opportunities for career progression

About ORS

ORS is one of Australia's leading allied health and workplace rehabilitation providers, supporting thousands of clients nationally through a network of more than 20 locations and a workforce of over 750 employees.

Technology is critical to everything we do. From our clinical systems and national network to collaboration platforms and cyber security controls, our infrastructure enables staff across the country to deliver services that make a genuine difference in people's lives.

The Opportunity

Based at our Gosford office, the Senior Systems Engineer is the technical anchor of our IT function.

This is a hands-on senior role responsible for the infrastructure that underpins every ORS location nationally. You will also lead and mentor our IT Service Desk team, ensuring high standards of customer service, technical support and operational excellence.

It is a genuine blend of deep technical engineering and people leadership. One day you might be planning a network upgrade, troubleshooting a complex infrastructure issue or delivering a major system rollout. The next, you could be coaching a Service Desk Analyst through a challenging escalation, improving operational processes or helping shape the future direction of our technology environment.

If you enjoy ownership, autonomy and variety, this role offers the opportunity to have a direct impact on both the technology platform and the people who support it.

What You'll Do

Leadership & Service Delivery

Help lead, mentor and develop the IT Service Desk team
Establish and maintain high standards for ticket triage, escalation, response times and customer service
Act as the senior escalation point for complex technical issues
Drive continuous improvement across support processes, documentation and service delivery
Foster a customer-focused culture across the IT team

Infrastructure & Operations

Own and maintain the wide area network across 20+ national sites
Manage Cisco and Ubiquiti networking infrastructure, including routers, switches, wireless networks and site-to-site connectivity
Maintain and improve core data centre infrastructure, routing and switching environments
Administer and optimise the XCP-ng virtualisation platform and associated workloads
Manage Windows Server, Active Directory, Group Policy, DNS and DHCP services
Administer Microsoft 365 services, including Exchange Online, SharePoint and Entra ID
Manage endpoint management platforms, remote monitoring tools and endpoint security solutions
Operate network monitoring and alerting platforms to proactively identify issues
Maintain backup, disaster recovery and business continuity capabilities
Administer the UniFi wireless estate and 3CX telephony environment
Ensure infrastructure security, availability and performance standards are maintained

Projects & Improvement

Plan and deliver infrastructure projects, upgrades and technology rollouts
Contribute to technology strategy and roadmap planning
Identify opportunities for automation and operational efficiency
Maintain accurate technical documentation, standards and configuration baselines

What You'll Bring

5+ years' experience in systems, infrastructure or network engineering roles
Recent experience operating at a senior engineering level
Demonstrated experience leading, mentoring or supervising technical support teams
Strong routing and switching knowledge, particularly Cisco environments
Solid experience administering Windows Server, Active Directory and Group Policy
Microsoft 365 and Entra ID administration experience
Virtualisation experience, ideally XCP-ng or Citrix XenServer
Experience with endpoint management, RMM platforms and endpoint security solutions
PowerShell scripting and automation skills
Strong troubleshooting, communication and stakeholder management skills
The ability to prioritise effectively and remain calm under pressure

Desirable

Microsoft or Cisco certifications
Experience with Supermicro server infrastructure
Experience with network monitoring platforms and IP telephony systems
Exposure to healthcare, allied health or community services organisations
Experience supporting geographically dispersed environments
Current driver's licence and willingness to travel occasionally to interstate sites

Why Join ORS?

Broad ownership of a large and diverse technology environment
Significant autonomy and influence over infrastructure decisions
Opportunity to lead and develop an established Service Desk team
Exposure to networking, cloud, virtualisation, security and telephony technologies
Stable, full-time employment with a respected national organisation
A chance to directly support the staff and clients who rely on our services every day

If this sounds like the job for you, don’t miss this opportunity and apply now!

The ORS Group is a multicultural, diverse, supportive and flexible employer, specifically encouraging applications from Aboriginal and Torres Strait Islander Australians, people from culturally diverse backgrounds, working parents, LGBTQIA+ and people with disabilities.

Apply Now

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