In-Demand Configuration analyst Jobs in Parramatta, Nsw

ERP Application Support Analyst
Hamilton Island Enterprises —Sydney NSW
- Full-time
- Management
- Computer Science
- ERP systems
- Work from home
3h
Senior Technical Analyst
Transport For NSW —Macquarie Park NSW
- $158,393 - $177,399 a year
- Full-time
- Hybrid work
- Analysis skills
5d
Senior Platform Engineer Lead
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- DevOps
- Scripting
- Agile
- Annual leave
- Work from home
Senior Analyst - Salesforce
Liquor & Gaming NSW —Sydney NSW
- $129,464 - $142,665 a year
- Full-time
- Hybrid work
- Sales
- Salesforce
- No degree
6d
PAM Senior Developer (Delinea)
Accenture —Sydney NSW
- Full-time
- Management
- APIs
- On-the-job training
- Parental leave
Identity Senior Developer (SailPoint IdentityIQ)
Accenture —Sydney NSW
- Full-time
- APIs
- On-the-job training
- Parental leave
Business Architecture Team Lead
Accenture —Sydney NSW
- Full-time
- Salesforce
- DevOps
- APIs
Finance Systems Operations Manager
MinterEllison —Sydney NSW
- Contract
- Hybrid work
- Management
- SQL
- Analysis skills
Yardi Implementation Consultant - Australia
AssetSoft —Sydney NSW
- Full-time
- PMP
- Education
- Bachelor's degree
3d
Manager, Workday Financials
Collaborative Solutions —Sydney NSW
- Full-time
- Sales
- ERP systems
- Presentation skills
Application Support Analyst
Hamilton Island Enterprises —Sydney NSW
- Full-time
- SQL
- Analysis skills
- Communication skills
- Health insurance
- Employee discount
3h

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ERP Application Support Analyst

Hamilton Island Enterprises -
Sydney NSW

Apply Now

Job Details

Full-time
3 hours ago

Benefits

Onsite gym
Work from home

Qualifications

Management
Computer Science
Incident management
Supply chain
ERP systems
SQL
Analysis skills
Bachelor's degree
ITIL
Usability
POS
Problem management
Application support
SaaS
Communication skills
Information Technology

Full Job Description

ERP APPLICATION SUPPORT ANALYST | Sydney (St Leonards)

Are you an experienced applications specialist who loves solving problems, improving systems, and helping teams work smarter?

Join Hamilton Island’s IT team as our ERP Application Support Analyst, based in our Sydney office at St Leonards, supporting and enhancing our enterprise-wide TechnologyOne ERP platform - the digital backbone of one of Australia’s most iconic island destinations.

This is your chance to play a key role in optimising critical business systems that keep our resort running smoothly — from Finance and Supply Chain to Enterprise Asset Management (EAM) — all while contributing to an environment that values teamwork, innovation, and continuous improvement.

Why you’ll love working with us

Convenient St Leonards location close to transport, cafés, and amenities
Work from home every Friday for the perfect work-life balance
Be part of an exciting digital transformation across one of Australia’s leading resort operations
Supportive and collaborative culture within a values-led organisation
Free on-site gym and subsidised fitness classes
Discounted accommodation, tours, and dining on Hamilton Island
Career growth and professional development opportunities across the wider Hamilton Island Group

Where you’ll make an impact

Reporting to the Business Application Support Manager, you’ll provide both functional and technical support for Hamilton Island’s TechnologyOne ERP system. You’ll work closely with business teams, IT specialists, and vendors to ensure system stability, maintain data integrity, and deliver a seamless user experience. You’ll be at the centre of our ERP transformation, helping drive the transition to TechnologyOne CiA (cloud/web), optimising business processes, and supporting automation and integration initiatives that enhance operational efficiency across the resort.

Job responsibilities

Provide Level 1 and Level 2 support for Technology One ERP modules, addressing user incidents, service requests, and system errors within agreed SLAs.
Investigate and resolve data, configuration, and integration issues between Technology One and related systems (e.g. POS, PMS).
Manage user access, security, workflows, and process rules according to business policies.
Monitor ERP system health and performance, proactively identifying and addressing issues or escalating to vendors as needed.
Perform and document data uploads, imports, and catalogue updates while maintaining data quality.
Support automation, reporting, and optimisation initiatives across ERP modules.
Participate in UAT for upgrades, patches, and new feature releases; coordinate with vendors or internal teams to deploy changes.
Maintain accurate support documentation, FAQs, knowledge base articles, and change logs.
Support post-implementation reviews and embed improvements into BAU operations.
Investigate root causes of recurring issues, recommend process improvements, and participate in continuous improvement of system usability and business processes.
Provide occasional after-hours support during major releases or incidents as required.

What we’re looking for

You are a proactive, detail-oriented applications professional who thrives on solving problems and making systems work better. You combine strong technical and functional knowledge of ERP systems with a passion for helping people use technology effectively. You’re equally comfortable diving into data and configurations as you are collaborating with finance, supply chain, or asset teams to understand their needs. You take ownership of issues, communicate clearly, and bring a continuous improvement mindset to everything you do.

To be successful, you’ll need

Bachelor’s degree in Information Technology, Computer Science, Business Systems, Accounting, or a related field (Essential)
2+ years’ experience in an ERP or application support role within a complex business environment (Essential)
Hands-on experience with Technology One (Finance, Supply Chain, EAM, or similar ERP systems) (Essential)
Familiarity with ITIL incident management, problem management and change management processes (Essential)
Understanding of data integrity, system integrations, and database concepts (SQL experience advantageous) (Essential)
Experience with Technology One SaaS platform (Desirable)
Exposure to Supply Chain Management, understanding of Procure-to-Pay, Inventory, and Procurement processes (Highly desirable)
Knowledge of service management frameworks (e.g. ITIL) (Desirable)
Experience with system upgrades, integrations, and module implementations (Desirable)
Exposure to hospitality, tourism, or service industry environments (Desirable)
Technology One module certification or ERP-related accreditation (Desirable)

Skills and Attributes

Professional presentation and service-oriented demeanour
Strong written and verbal communication skills
Strong analytical and troubleshooting skills
Self-starter with a collaborative, proactive approach
Ability to work under pressure and manage competing priorities
Enthusiastic, adaptable, and committed to continuous learning

About Hamilton Island

Our mission is to share the wonder of Hamilton Island with the world by creating wonder-filled experiences for our guests, employees and community.

Every team member plays a role in shaping those experiences – making Hamilton Island not just a great place to visit, but a great place to work.

A little island can do wonders - make your next career move one to remember. Apply now!

Apply Now

Refine Your Search

configuration analyst jobs in parramatta, nsw

ERP Application Support Analyst

Senior Technical Analyst

Senior Platform Engineer Lead

Senior Analyst - Salesforce

PAM Senior Developer (Delinea)

Identity Senior Developer (SailPoint IdentityIQ)

Business Architecture Team Lead

Finance Systems Operations Manager

Yardi Implementation Consultant - Australia

Manager, Workday Financials

Application Support Analyst

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ERP APPLICATION SUPPORT ANALYST | Sydney (St Leonards)

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