In-Demand Case coordinator Jobs in Parramatta, Nsw

Client Engagement Manager
My Guardian —Sydney Olympic Park NSW
- Full-time
- Care plans
- Leadership
- Communication skills
- Gym membership
Quick Apply
7h

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Client Engagement Manager
My Guardian —Sydney Olympic Park NSW
Proven experience in a leadership role within aged care, disability, or community services. This is a managerial role where you will oversee a dedicated and…
Quick Apply
7h

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Client Engagement Manager

My Guardian -
Sydney Olympic Park NSW

Quick Apply

Job Details

Full-time
7 hours ago

Benefits

Onsite gym
Gym membership

Qualifications

Intake
Care plans
Leadership
Communication skills

Full Job Description

My Guardian is a leading Aged and Disability Care provider dedicated to delivering compassionate, high-quality home care services. We are passionate about empowering our clients to live independently with dignity and respect.

As we continue to expand nationally, we are seeking an exceptional leader to step into the role of Client Engagement Manager, a critical management position responsible for driving client growth, experience, and operational excellence.

The Opportunity

This is a managerial role where you will oversee a dedicated and passionate team of case managers who provide exemplary care to our clients, prospective clients and their families. You will guide and support the team through the intake and decision-making process, ensuring clients and their families feel supported, informed, and confident in choosing My Guardian.

This is a fast-paced, relationship-driven role requiring strong communication skills, attention to detail, and the ability to manage multiple stakeholders while maintaining a high standard of professionalism and care.

Key Responsibilities

Lead the national Client Engagement function across multiple states
Drive client acquisition, conversion, and retention strategies
Oversee intake, onboarding, and support coordination teams
Build and maintain strong referral partnerships (hospitals, LACs, coordinators, community networks)
Ensure all operations align with Aged Care and NDIS regulatory frameworks
Deliver executive-level reporting, KPIs, and performance insights
Contribute to strategic growth, partnerships, and expansion initiatives
Generate and manage referral pipelines through My Aged Care and NDIS portals, networking, and community partnerships.
Build a high-performance, accountable leadership culture
Collaborate with rostering and clinical teams to ensure services are delivered in line with care plans and funded package levels, supporting overall operational needs.

What We’re Looking For

Proven experience in a leadership role within aged care, disability, or community services
Deep understanding of client intake, onboarding, and service delivery models
Strong working knowledge of NDIS and Aged Care compliance frameworks
Exceptional stakeholder engagement and leadership capability

Why Join My Guardian

Join a high-growth organisation with national expansion plans
Be part of a hands-on Executive Leadership Team
Lead and shape a critical function at scale
Work from our Sydney Olympic Park head office (on-site, 5 days)
Access to on-site gym membership, parking, and team events
A genuine opportunity to build, influence, and leave a legacy

If this sounds like the perfect opportunity for you, we would love to hear from you. Apply now by submitting your resume.

Please note that only shortlisted candidates will be contacted.

Quick Apply

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Client Engagement Manager

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