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Customer Service Officer

Amana Living -
Perth WA

Apply Now

Job Details

Full-time
6 hours ago

Benefits

Employee assistance program
Childcare assistance
Salary packaging

Qualifications

Sales
Customer service
Organisational skills
Communication skills
Time management

Full Job Description

Job no: 497952
Work type: Full time
Location: Perth CBD, Inner & Western Suburbs
Categories: Customer Service Officer

Why Choose Amana Living?

Amana Living is one of the largest Aged Care providers in Western Australia and has been responding to the needs of older people and those who care for them since 1962. We offer a broad range of services, including residential care homes, transition care programs, retirement living villages, home care, day care, respite, and dementia specific services. Together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life.

Our vision is a community where every older person is honoured and valued. Our mission is together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life. Our values are compassion, collaboration, curiosity, inclusion and trust. Amana Living is proud to lead in reforms that benefit our workforce, caring for those who care for a career.

Our Benefits

Competitive rates
Salary packaging benefits up to $18,550
School holidays childcare assistance
Health and wellbeing programs and more!
Ongoing training and development to keep your skills growing.
Access to our Employee Assistance Program

At Amana Living, we value diversity and welcome applicants from all backgrounds, including those who identify as living with disability, are Aboriginal or Torres Strait Islander, or members of the LGBTIQA+ community. Join us in making a difference!

THE ROLE

The Customer Service Officer provides a first point of contact to potential clients and their families seeking information or assistance pertaining to the services available to them within Amana Living Home Care, Housing and Residential Care services.

This role is offered on a permanent full time basis working 76 hours per fortnight.

Key responsibilities

Responding to all incoming enquiries (face to face, telephone and email) regarding Amana Living services available, in a professional, timely, effective and efficient manner ensuring client satisfaction is maintained
Redirecting incoming calls to the most appropriate Service Stream Customer Service Coordinator to ensure a timely response
Proactively driving business sales and seeking out opportunities to promote the services available within Amana Living to both current and potential clients and assisting them in selecting those that are best suited to their needs
Documenting accurately and in a timely manner, significant information and details from client interactions in the Customer Relationship Management system (CRM) and redirecting to the appropriate team member as required
Establishing, developing and maintaining active relationships with current clients and prospective clients to assist in generating new business for Amana Living products/services
Following up with any clients that haven’t progressed to the handover point, to ensure admissions are maximised

ABOUT YOU

The successful candidate will have proven exceptional customer service experience, being responsible for identifying the service needs required and best match the enquiry to the appropriate Amana Living service, ensuring the service delivery is focussed on the needs of the client.

Competencies & Behaviours

Ability to understand and communicate financial information and concepts effectively
Effective time management and problem-solving skills
Sensitivity to issues of confidentiality, gender, cultural diversity, disability and age in dealing with a wide variety of client groups
Effective planning and organising skills
Well-developed written and verbal communication skills
Able to manage emotional or distressed customers in a supportive manner

Essential Criteria

Demonstrated customer service experience, preferably in a highly regulated/complex environment
Knowledge of the Aged Care industry and/or Home Care Common Standards (desirable)
Successful sales experience would be advantageous (desirable)
Ability to obtain a National Police Clearance (within 6-months validity)
Successful completion of pre-employment health form and reference checks
Evidence current Flu vaccination

HOW TO APPLY

If you are interested in this role and meet the essential criteria, please click the "" button. Amana Living reserves the right to close this position prior to the closing date. Shortlisting and interviews will commence immediately.

Advertised: 15 Jun 2026 W. Australia Standard Time
Applications close:15 Jul 2026 W. Australia Standard Time
Position Description

Apply Now

Refine Your Search

training & competency systems coordinator jobs

Customer Service Officer

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