Practice Manager – NSW Trustee and Guardian
- Ongoing full-time vacancy. 35 hours per week.
- Location: This role is based in Sydney CBD. Flexible and hybrid working options available.
- Clerk Grade: Level 9/10. Base salary $129,464 p.a. to $142,665 p.a. plus 12% superannuation and annual leave loading.
About us
At NSW Trustee and Guardian our purpose is to support the rights, welfare, and interests of the people of NSW. The agency supports the NSW Trustee, the Public Guardian and the Commissioner of Dormant Funds to carry out their statutory functions. We do this by providing a range of customer-centred services, including Will-making, trustee, financial management and guardianship services, including some for the state’s most vulnerable people.
We support over 50,000 customers annually and manage almost seven billion dollars in customer assets. A NSW government agency within the Communities and Justice Portfolio, our services help support and protect people at critical moments in their lives.
Our commitment to diversity
Our workplace reflects the diverse community we serve. We encourage applications from all backgrounds, experiences, and abilities. This includes women, people with disability, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community and people from culturally diverse backgrounds.
About the team
The Legal, Governance and Risk division provides a wide range of enabling services including legal, genealogy, governance risk and compliance, information and privacy, and policy and performance.
About the role
The Practice Manager plays a critical role in overseeing the administrative, financial and operational management of the legal practice group. Reporting to the Principal Solicitor, this position ensures the delivery of high‑quality, cost‑effective and customer‑focused legal services that support the agency’s statutory functions and purpose.
This is an exciting opportunity that will see you:
- Oversee and coordinate administrative support to ensure efficient and effective client service delivery
- Manage financial and operational performance, including preparing monthly financial and operational reports and advising on anomalies
- Coordinate and improve practice management systems, policies and procedures
- Support business planning and provide advice on the management of financial, human and administrative resources
- Identify and implement opportunities to improve business practices, quality assurance and customer outcomes
- Manage complaints in a way that promotes responsive client service and continuous improvement
- Build and maintain collaborative internal and external relationships across the legal and professional services environment
For more information about the position, view the role description.
About you
Application is encouraged if you demonstrate the following skills, knowledge and experience:
- You are a highly capable and professional practitioner with demonstrated experience supporting service delivery in a complex customer focused environment.
- You bring strong strategic thinking, management and administrative skills, combined with the ability to analyse and report on financial and operational performance to support informed decision making.
- You are known for your integrity, sound judgement and discretion, and you operate confidently within a multi disciplined legal or professional services environment.
- You communicate clearly and effectively with a diverse range of stakeholders and build collaborative relationships that support positive customer and business outcomes.
- You are proactive, adaptable and comfortable managing competing priorities and high volumes of work, while maintaining a strong focus on quality, accountability and continuous improvement.
- You are committed to delivering high quality, cost effective and customer focused services that align with public sector values and organisational objectives.
If this sounds like you, we would love to hear from you.
Essential requirements
- Degree and/or equivalent experience in business or law related disciplines
What we offer
NSW Trustee and Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:
- work-life balance with flexible work options (working from different work locations, variable start/finish times, job sharing)
- various leave options (recreation, parental, and flex leave of up to 24 days per year)
- career development including study leave and acting opportunities
- access to Fitness Passport and employee assistance program, and annual flu vaccinations
Be part of something bigger. For more information about joining us, visit the Careers page on our website.
How to apply
To apply for this role:
- Complete the online application
- Submit a resume (maximum five pages)
- Submit a brief cover letter (maximum two pages) outlining your skills, experience and suitability
- Answer the following targeted questions (maximum two pages in total):
1. Describe a time you were responsible for delivering operational and financial outcomes within tight resource constraints. How did you measure success and manage risks?
2. Tell us about a situation where you identified inefficiencies or areas for improvement in business or practice management processes. What actions did you take and what was the result?
Read: writing your job application for tips on the application process.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice applications and interview questions based on the focus capabilities listed in the role description.
Closing date
Applications close 11:59pm, Sunday 28 June 2026.
For enquiries about the role, please contact Luke Williams, Principal Solicitor - Legal, Governance and Risk via email:
[email protected].
For enquiries about the recruitment process, please contact Antonio Caswell, Talent Acquisition Advisor via email:
[email protected].
Please do not send your applications directly via email, LinkedIn, or SEEK. Only applications submitted via the online portal will be accepted.
Please note:
- If you need an adjustment in the recruitment process, please contact People and Culture via email at [email protected]
- Offers of employment will be subject to reference checks and relevant clearances.
- A talent pool may be created for future ongoing and temporary roles and is valid for 18 months.
Thank you for your interest in this role. We look forward to receiving your application.
