In-Demand Concierge Jobs in Parramatta, Nsw

Customer Experience Manager
Accor Apartments & Realty —Sydney NSW
- Full-time
- Hospitality
- Administrative experience
- Leadership
13d
Guest Service Agent
InterContinental —Sydney NSW
- Computer skills
- Communication skills
- Hotel experience
- Employee discount
- Gym membership
Guest Service Agent - Novotel Sydney Darling Square
NOVOTEL —Sydney NSW
- Part-time
- Customer service
- Microsoft Office
- Communication skills
Quick Apply
Retail Space Lead
EssilorLuxottica —North Sydney NSW
- Full-time
- Hybrid work
- Microsoft Excel
- Merchandising
- Microsoft Office
Head of Audiology
EssilorLuxottica —North Sydney NSW
- Full-time
- Hybrid work
- Master's degree
- Business
- Leadership
Workplace Experience Manager
CBRE —Sydney NSW
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Guest Service Agent - Rydges Camperdown
EVT Group —Camperdown NSW
- Communication skills
- Resort
- Office experience
- Parental leave
Guest Services Attendant (Housekeeping) - Chester Hill Hotel
Endeavour Group —Chester Hill NSW
- Employee assistance program
9d
Car Wash Franchise Operator
Hire with Reef —Sydney NSW
- Full-time
- Customer service
- Bachelor's degree
- Organisational skills
Quick Apply
Cleaning Supervisor
Excel Building Management —Sydney NSW
- Full-time
- Microsoft Word
- Microsoft Excel
- Cleaning
Quick Apply
13d
Guest Service Agent - Rydges North Sydney
EVT Group —North Sydney NSW
- Communication skills
- Resort
- Office experience
- Parental leave
Casual Receptionist
Bupa —Sydney NSW
- Weekend availability
- Computer skills
- Communication skills
Step Up Locally
Glad Group —Sydney NSW
- Full-time
- First Aid Certification
- Communication skills
- Employee assistance program
Security Officer
Wilson Group —Sydney NSW
- Weekend availability
- CPR Certification
- Customer service
- First Aid Certification
- Health insurance
- Employee assistance program
Security Officer
Glad Group —Sydney NSW
- Weekend availability
- First Aid Certification
- Communication skills
- Employee assistance program
- Referral program
Wheels Captain (Valet)
Marriott International, Inc —Sydney NSW
- Full-time
- Supervising experience
- Leadership
- Communication skills
- Employee assistance program
13d
Guest Service Agent
Stamford Hotels & Resorts —Mascot NSW
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
Office Services Assistant, Sydney
Clifford Chance —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick Apply
10d
Casual Retail Sales Assistant
Edward Meller —Mosman NSW
- $24 - $33 an hour
- Sales
- Customer service
- In-person
- Employee discount
Quick Apply
Executive Lounge Manager (Club Millésime)
AccorHotel —Sydney NSW
- Weekend availability
- Hospitality
- Guest services
- Leadership
- Parental leave
- Employee assistance program
Quick Apply
2d

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concierge jobs near parramatta, nsw

Customer Experience Manager

Accor Apartments & Realty -
Sydney NSW

Apply Now

Job Details

Full-time
13 days ago

Qualifications

Hospitality
Administrative experience
Leadership
Communication skills
Marketing

Full Job Description

Accor Hospitality Services is pioneering the transformation of tomorrow's world by addressing the daily hospitality requirements of our partners throughout Australia. Our core focus is on delivering tailor-made, human-centric hospitality solutions. Accor's vision of an augmented hospitality experience transcends the confines of our hotels, taking root within our HEARTIST culture and team ethos. This vision draws inspiration from our properties and thrives on the foundation of loyalty.

Purpose
As the Customer Experience Manager, you are responsible for overseeing and coordinating all activities related to customer experience within a designated portfolio. Your task is to ensure the efficient execution and communication of customer activities within established budgets. Additionally, your goal is to establish a reputation of excellence, and delivering on Accor's client promise.

Primary Responsibilities

Manage end-to-end Quarterly and Annual Customer Engagement plans, ensuring budget compliance and strategic guidance from the General Manager of Customer Experience
Oversee day-to-day operations to meet Accor's contractual obligations and Customer Experience KPIs in your asset/portfolio
Lead a team of Head Concierge and Concierge Executives to enhance the customer experience
Craft engaging content for various social media and online platforms
Innovate the customer experience based on feedback, tenant interaction, and emerging trends
Assist the Area Manager in talent management, including recruitment and rostering
Inspire and engage your teams as a charismatic leader
Implement best practice tools, participate in CX training, and ensure quality assurance
Embody Accor values and set a strong example in all actions and interactions, as visible leadership is critical to the role's success

Skills and Experience

Demonstrated experience in leveraging relationships and partnerships to drive customer outcomes
A passion for people with demonstrated ability in leading small teams and cultivating stakeholder relationships both internal and external
Excellent written and verbal communication skills with strong and demonstrated administrative acumen with an ability to transfer ideas and strategy into professional documents.
Extensive leadership experience in hospitality and/or events, sales, and marketing roles, gained through years of working in the industry
Strong passion for people, curating experiences for others and in leading premium service delivery with a proven record of innovation and animation

Accor Benefits

ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Everyone has a story and we want to learn yours. We invite you to APPLY NOW.

Apply Now

Refine Your Search

concierge jobs in parramatta, nsw

Customer Experience Manager

Guest Service Agent

Guest Service Agent - Novotel Sydney Darling Square

Retail Space Lead

Head of Audiology

Workplace Experience Manager

Guest Service Agent - Rydges Camperdown

Guest Services Attendant (Housekeeping) - Chester Hill Hotel

Car Wash Franchise Operator

Cleaning Supervisor

Guest Service Agent - Rydges North Sydney

Casual Receptionist

Step Up Locally

Security Officer

Security Officer

Wheels Captain (Valet)

Guest Service Agent

Office Services Assistant, Sydney

Casual Retail Sales Assistant

Executive Lounge Manager (Club Millésime)

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