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Field Service Engineer

EBOS Group
Alexandria NSW

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Job Details

Permanent | Full-time

Qualifications

Administrative experience
Electrical experience
Organisational skills
Communication skills

Full Job Description

Business: Cryomed

Location: Alexandria, NSW, AU, 2015

Employment Type: Permanent Full Time

Field Service Engineer

At Cryomed Aesthetics, we’re passionate about helping people feel confident in their own skin by delivering leading aesthetic technologies to clinics and professionals across Australia and New Zealand.

We are part of EBOS MedTech, which operates in nine countries through its portfolio of companies; Cryomed Aesthetics (aesthetic technologies), LifeHealthcare (ANZ medical device distribution), Australian Biotechnologies (allograft manufacturing), and Transmedic (medical distribution across SE Asia and Hong Kong).

Across all of these businesses, we are united by a shared value: Connect. It shapes how we build meaningful relationships, share knowledge, and work together to achieve greater outcomes for our customers, our teams, and the communities we serve.

This role presents a fantastic opportunity to be part of a high-performing team and make a meaningful difference every day.

Our advanced portfolio consists of lasers, medical-aesthetic devices, and surgical robotics, bringing new and innovative aesthetic technologies to the clinical space.

We are looking for a motivated Field Service Engineer to provide first level on-site or remote technical support and to ensure the quality and timely service of equipment. In this role you will repair, and trouble shoot problems for our customers who are using our Aesthetic medical devices, predominantly laser machines. This role will be based in Alexandria with travel to our customer sites based in metro NSW and solving technical problems and issues over the phone. You will work with a small team of skilled technicians, in a varied role which will see your time shared across the field and warehouse.

This is a great opportunity to join our growing organisation to assist us in providing excellent customer service, working on state-of-the-art devices that showcase the latest technology. There’s no better time to join than right now!

We believe that you will be successful with your application if you can

Establish and maintain strong relationships with external and internal customers.
Deliver exceptional customer service and support
Provide specialised support from a remote location either by telephone or email or onsite support
Develop and maintain expert knowledge and skill in supported products
Negotiate timeframes for solution implementation with clients and communicate with clients on progress updates throughout problem resolution
Manage customer expectations and follow up strategies to ensure customer satisfaction

Preferred Experience and Qualifications

Proven experience in mechanical or electrical service
Experience working with electronic devices
Excellent communication, administration & organisational skills

Cryomed is guided by a set of values; Collective Knowledge, Customer Centric, and Transparent Practices that define who we are and how we work.

We encourage and support our employees to live these values every day, and we offer a range of benefits to help you thrive, including;

Professional development opportunities
Excellent company benefits
A standout employee recognition program
Long-term employment stability
A fun and rewarding working life
Competitive base salary
Superannuation
Car allowance

If this sounds like something you want to be part of, and be part of EBOS MedTech and it’s portfolio of companies that are changing lives together, starting with you.

Apply Now

Refine Your Search

mechanical engineer jobs in parramatta, nsw

Field Service Engineer

Senior Systems Engineer- Devices Systems

Lead Mechanical Engineer (Associate to Associate Director) – Building Services - Hybrid

Lead Mechanical Engineer - Building Services (Major Commercial Project) - Hybrid

Senior Hydraulic Engineer, Building Services

AI Factory Customer Engineer

Program Chief Engineer

Controls Design Engineer (EPMS), CDE

Data Center Critical Facilities Engineer (Controls)

Senior/ Associate Fire Protection Engineer, Building Services - Hybrid

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