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Account Operations Analyst

Opus Agency -
Sydney NSW

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Job Details

Full-time

Benefits

Parental leave

Qualifications

CRM software
Microsoft Excel
Sales
Salesforce
Administrative experience
Presentation skills
Bachelor's degree
Data management
Budgeting
Business
Financial acumen
Communication skills
Time management

Full Job Description

Job Title: Account Operations Administrator

Group/Team: Production Team

Reports to: Account Director,

Location: Sydney / Hybrid

Employment Type: FTE

Opus Agency

The Opus Agency, Asia Pacific is a future-forward full-service global event agency with over 400 team members in the United States, London, Sydney, Singapore, and New Zealand.

The world’s leading brands and upstart category creators trust Opus Agency with their flagship programs and holistic event portfolios. Across four decades, our story is one of realisation—a realisation of outstanding talent, a nurtured culture, and integrated end-to-end capabilities. To us, it's simple: success is propelled through the power and potential of people coming together

What We Are Looking For

You are an administrative specialist with a focus and passion for data, detail and accuracy. You aim to deliver high-quality, data-driven information to ensure success at both the team and departmental level. You are a solutions innovator, a motivator, and thrive in a fast-paced work environment. You understand that flawless execution is the expectation and continuously challenge your own experiences to develop new, efficient solutions.

The Role

This role is a critical appointment to support the administrative and operational priorities of the the ANZ Production Team dedicated in service of our account relationship with one of our key tech clients.
This role is internally focussed; supporting administrative functions such as;
- Managing data accuracy, data entry and reporting across multiple account spreadsheets including project and account trackers
- Working in our global CRM to maintain and update project and account information accurately
- Regular cross-referencing and checking of account data and reporting across
- - CRM
  - Trackers
  - Budgets
  - Automated and regular reports ex. Finance
- Compiling and issuing contractual agreements for clients and vendors such as Statement of Works (SOWs)
- - Handling the coordination tasks that sit outside of project delivery to keep the account running smoothly
  - Ensuring SOW’s are regularly updated / reviewed / documented / archived
- Supporting the Production Team at large with their budget administration
- - Budget creation / maintenance / reconciliation
A thorough understanding, a high-level aptitude and a passion for data, reporting, excel (MS) / Sheets (Google) is an absolute must!

What We’re Looking For

Our ideal candidate is:
- Extremely detail-oriented and admin-focused
- Comfortable working with complex spreadsheets and data
- Curious and willing to learn advanced Excel tools
- Familiar with CRM platforms (Salesforce experience is a plus)
- Highly organised and reliable
- - Happy to play a support role that keeps everything ticking behind the scenes

Reading between the lines

You won’t need event experience, but you will need to love systems, spreadsheets, and organisation.
And will thrive in a busy, dynamic team environment
Comfortable collaborating in amongst a team and also working pro-actively and autonomously

You Should Have

3-5 years managing administrative operations with demonstrable experience creating reports, optimising CRM systems and data, managing dashboards, and collaborating effectively with peers
A natural prowess for numbers, data, detail and accuracy is important!
Bachelor’s degree preferred, especially in business-related field
Proficiency with CRM software, especially Salesforce
Advanced Excel skills and deep understanding of the sales process
Experience presenting concepts to internal teams, executives, and clients
Ability to work independently and in a team
Successfully perform in a high stress, fast-paced environment
Accept changes with short notice and tolerate frequent interruptions
Ability to maintain high levels of confidentiality
Passion for data tracking and analytics

Essential Responsibilities

Manage CRM database and leverage data analytics to create reports that help stakeholders make the best, data-driven decisions
Proven ability managing complex data-sets, financial information and commercial acumen
Streamline processes, enabling Account Management team members to bolster sales productivity
Day-to-day maintenance and tracking of various account details within different platforms
Lead onboarding and training process for new Account Management team members
Establish and maintain good relations with internal and external stakeholders
Report weekly to project lead on all updates
Go above and beyond to ensure client and company success
Effectively manage a high volume of work and consistently provide a high quality of work output

Competencies

Data management skills - across a variety of platforms; CRM, Excel, etc.
Creative problem-solving skills
Time Management Skills
Task/project management
Interpersonal Communication
Professional written & verbal communication
Presentation Skills

What can you expect in return?

High-powered tech to help you perform your best
Work with global, market leading brands
Regular social events
A hybrid work environment
A vibrant, modern workplace - in a central CBD location
A competitive Paid Parental leave policy
An in-house L&D program
Additional funds allocated to your personal learning & development

Not sure if you should apply?

Studies show that those identifying as under-represented individuals might have talked themselves out of applying at this point. Don’t worry about checking every single box. At The Opus Group, we are dedicated to building a versatile, inclusive team with a variety of backgrounds and a growth mindset - so if you’re excited about this role, but your past experience doesn’t align perfectly with every single item listed in this job description, we encourage you to apply. You may just be the right candidate for this role, or we may have other roles that better align with your skillset.

Apply Now

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