The role
As our new Mailroom Operator, you will report to the Distribution Manager and be responsible for sorting, coding & allocating incoming correspondence for various departments across the business.
You will:
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Review all incoming faxes, letters and emails that relate to individual policies.
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Verify, code and allocate mail to the correct department.
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Send out mail within a timely manner to meet contractual agreements.
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Organise and manage printing and mailing documentation & track mailing dispatches.
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Problem solve any errors on printers and mailing machines.
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Identify and report potential risks or inadequate controls related to compliance or operational risks.
What experience you’ll bring
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High levels of attention to detail.
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Able to work in a fast paced, high pressure environment.
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Able to work autonomously.
Our Perks
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Toowong - Close to a variety of public transport and easy parking options, the Toowong office has excellent end of trip facilities (including secure bike storage and showers), outdoor spaces and plenty of modern collaborative areas to work and connect with colleagues.
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Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
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Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
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Grow with us - we’ve got learning and professional development opportunities to suit everyone.
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Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
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Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
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Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
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Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.
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Access to A&G’s employee reward and recognition platform, powered by Rewards Gateway - Enjoy a wide range of benefits, including personalised rewards & peer-to-peer recognition, exclusive discounts & savings across more than 600 top retailers and a comprehensive recognition program that celebrates milestones and achievements - helping you feel valued every step of the way.
About us
Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.
Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.
We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
- A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.
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Review all incoming faxes, letters and emails that relate to individual policies.
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Verify, code and allocate mail to the correct department.
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Handle Australia Post return mail and ensure the relevant departments are notified.
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Assist with the external parcel postage of customer Marketing materials.
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Monitor system performance of technology that exists to assist with the handling of incoming correspondence and work alongside technology to trouble shoot any issues.
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Identify optimisation and efficiency improvements to improve the timeliness and qualitative outcomes of workload allocations out to various departments.
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Identify and report potential risks or inadequate controls related to compliance or operational risks.
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Champion a culture of risk and compliance across the division.
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Maintain awareness, understanding and compliance with Company policies and procedures, including the on-time completion of mandatory training.
