In-Demand Data engineering lead (ai, analytics & platform) Jobs in Parramatta, Nsw

Strategic Customer Success Manager
Dolby —Sydney NSW
- Management
- APIs
- AI
12d
Senior Data Engineer - Hybrid
Humanforce —Sydney NSW
- Full-time
- Hybrid work
- SQL
- AWS
- AI
- Parental leave
- Employee assistance program
10d
Senior Azure Cloud Customer Experience Engineer - Japanese Speaking
Microsoft —Sydney NSW
- Full-time
- Azure
- Management
- Computer Science
7d
General Manager, Technology and Data
Cartology —Surry Hills NSW
- Full-time
- Sales
- SQL
- Machine learning
- Work from home
Senior Product Manager, Core Proposition
Link Group —Sydney NSW
- Administrative experience
- Product management
- APIs
- Parental leave
- Employee assistance program
Chief Engineer - Finance and Risk Technology
Commonwealth Bank —Sydney NSW
- Full-time
- Azure
- AWS
- AI
Senior Product Owner – Commercial Bureau – Hybrid
Experian —North Sydney NSW
- Full-time
- Hybrid work
- Product management
- APIs
- AI
Quick Apply
Head of Group Treasury Reporting Data & Platforms
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- AI
- Analytics
- Annual leave
- Work from home
2d
CoE Team Lead - Origination Fraud
Commonwealth Bank —Sydney NSW
- Full-time
- SQL
- AWS
- Analysis skills
4d
Migrations Solutions Architect, Sales
Snowflake —Sydney NSW
- Hybrid work
- Azure
- Computer Science
- Engineering
Chief Engineer
Commonwealth Bank —Sydney NSW
- Full-time
- AWS
- Machine learning
- Scripting
8d
Senior Consultant - Power BI and Fabric
Fujitsu —Sydney NSW
- Hybrid work
- Azure
- SQL
- AWS
Senior Data Engineer
Infosys —Sydney NSW
- $108,571 - $119,893 a year
- Microsoft Powerpoint
- Microsoft Word
- Computer science
- Health insurance
- Parental leave
12d
Marketing Automation Engineer (AI)
Employment Hero —Sydney NSW
- Full-time
- Remote
- Management
- Salesforce
- SQL
- Parental leave
Quick Apply
Back End Engineer - Video and Edge
TikTok —Sydney NSW
- Computer Science
- Bachelor's degree
- AI
Senior Systems Administrator
Light & Wonder —Silverwater NSW
- Full-time
- Hybrid work
- Azure
- Management
- Computer Science
- Parental leave
11d
Consulting Director
Datacom —Sydney NSW
- Full-time
- CRM software
- Marketing
- Salesforce
Quick Apply
Lead Solutions Engineer - Enterprise & Government
Dynatrace —Sydney NSW
- Full-time
- Hybrid work
- Computer science
- Azure
- Computer Science
- Travel reimbursement
- Commuter assistance
2d
Account Manager
Quantcast —Sydney NSW
- Full-time
- Hybrid work
- Public speaking
- SQL
- AI
Quick Apply
Sr. Application Engineer, Virtual Power Plants – Residential Energy
Tesla —Alexandria NSW
- Full-time
- Remote
- Computer science
- Engineering
- Master's degree

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data engineering lead (ai, analytics & platform) jobs near parramatta, nsw

Strategic Customer Success Manager

Dolby -
Sydney NSW

Apply Now

Job Details

12 days ago

Qualifications

Management
APIs
Business planning
SaaS
AI
Analytics

Full Job Description

Job description

Company and benefits

Social Impact & Sustainability

Job ID

41516

About Us:
We’re a leading company in video streaming, dedicated to providing exceptional solutions to enhance audio, video, and real-time communication experiences, empowering our clients to engage their audiences in meaningful ways. From the leading industry player to innovative advertising solutions, our mission is to create immersive, video experiences that invite everyone to engage and interact. As we grow, we are seeking a Strategic Customer Success Manager to be the bridge between our technology and our customers, ensuring they maximize the value of our products.

Job Overview:

As a Strategic Customer Success Manager, you will play a critical role in building and nurturing strong, long-term relationships with our strategic customers. You are responsible for ensuring our video products drive measurable business outcomes and long-term growth for our customers.

In this role, you will lead the overarching account strategy, focusing on high-level partnership, retention, and expansion. You will work alongside a Technical Account Manager (TAM); while the TAM ensures the technical integrity and operational success of the platform, you will focus on the customer’s business objectives, ensuring our technology translates into their competitive advantage.

Key Responsibilities:

Customer Relationship Management: Build and maintain strong relationships with customers, understanding their business needs, goals, and requirements to proactively deliver value.
Success Planning: Develop and execute strategic "Success Plans" that align our video technology with the customer’s business KPIs (e.g., churn reduction, viewer engagement, ad revenue).
Executive Presence: Conduct high-level Quarterly Business Reviews (QBRs) focusing on data, ROI, and future roadmaps.
TAM Partnership & Orchestration: Act as the primary business counterpart to the Technical Account Manager (TAM). You will lead regular account health synchronizations to align the customer's business roadmap with the TAM’s technical stability plan, ensuring that technical milestones (like ad integrations or platform migrations) are directly contributing to the client’s overarching business KPIs.
Strategic Renewal Leadership: Lead the end-to-end renewal strategy by articulating the realized value and ROI delivered throughout the contract term.
Adoption & Enablement: Ensure the customer is utilizing the full breadth of the platform, not just the basic features.
Feedback Loop & Customer Advocacy: Serve as the voice of the customer. Synthesize customer business needs into actionable insights for the Product team to influence the long-term roadmap.
AI-Driven Insights: Leverage agentic AI tools to automate data collection and health-score monitoring, allowing you to focus on high-level strategic intervention and "Human-in-the-loop" decision-making.
AI Workflow Optimization: Partner with our Product/Ops teams to refine AI agents that handle repetitive manual tasks (like meeting summaries, usage reporting, and basic documentation), freeing up your time for deeper customer strategy.

Required Skills:

Consultative Approach: Ability to understand a customer’s business model (Media, Sports Broadcast, Enterprise) and map tech to revenue.
Customer Focus: Passionate about supporting customers and making them successful.
Relationship Management: Experience navigating complex organizations and managing stakeholders from Product Managers to Leadership Stakeholders.
Proactivity and Initiative: Self-motivated with a proactive approach to anticipating customer needs and identifying areas for improvement.
Video Industry Literacy: Understands the market of video (trends, monetization) without necessarily needing to debug a manifest file.
AI-Augmented Productivity: A mindset focused on using AI to enhance personal impact. You are comfortable leveraging AI tools to synthesize large datasets, draft initial executive summaries, and automate routine administrative workflows, allowing you to spend more time on high-level strategy.

Preferred Qualifications:

Data Storytelling: Skilled at using analytics to prove value.
AI Prompt Engineering & Logic: Ability to guide and "direct" AI agents to retrieve specific business insights from our customer data platforms
Experience with streaming technologies (e.g., HLS, DASH), video player configurations, and APIs.
Business of AdTech: Ability to speak with customers about ad-revenue KPIs, such as CPM optimization, fill rates, and ad-delivery success as part of a broader business success plan.
Previous experience in a SaaS, media, or video technology company.
Existing connections in the industry.

Apply Now

Refine Your Search

data engineering lead (ai, analytics & platform) jobs in parramatta, nsw

Strategic Customer Success Manager

Senior Data Engineer - Hybrid

Senior Azure Cloud Customer Experience Engineer - Japanese Speaking

General Manager, Technology and Data

Senior Product Manager, Core Proposition

Chief Engineer - Finance and Risk Technology

Senior Product Owner – Commercial Bureau – Hybrid

Head of Group Treasury Reporting Data & Platforms

CoE Team Lead - Origination Fraud

Migrations Solutions Architect, Sales

Chief Engineer

Senior Consultant - Power BI and Fabric

Senior Data Engineer

Marketing Automation Engineer (AI)

Back End Engineer - Video and Edge

Senior Systems Administrator

Consulting Director

Lead Solutions Engineer - Enterprise & Government

Account Manager

Sr. Application Engineer, Virtual Power Plants – Residential Energy

I want to receive the latest job alert for data engineering lead (ai, analytics & platform) in parramatta, nsw

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