Business Support Officer – Municipal Laws & Public Assets
Are you an organised and customer-focused administrator who enjoys variety in your day and takes pride in delivering accurate, timely support? We’re looking for a Business Support Officer to join our Municipal Laws & Public Assets team and help deliver responsive, reliable services to the community.
In this role, you’ll provide efficient administrative and operational support across a busy service unit, helping to maintain high standards of customer service, records management, permit processing and business support. You’ll work closely with internal teams and external stakeholders, while contributing to compliance, continuous improvement and positive community outcomes.
About the role/what you’ll do
- Deliver responsive, accurate and reliable customer service across a busy administrative environment.
- Support day-to-day administration for the Municipal Laws Business Support Unit.
- Process a range of permits and online payments, and assist with invoicing and purchasing administration.
- Maintain records and support systems including CRM and other Council business systems.
- Help maintain data accuracy and support animal management administration, including animal registration renewals.
- Work collaboratively with internal teams, residents, contractors and other external stakeholders.
- Identify opportunities for service improvement and contribute to a positive, solutions-focused team culture.
About you/what we’re looking for
We’re seeking someone who brings strong administration skills, a commitment to excellent customer service and the ability to stay composed and organised in a fast-paced environment. You’ll ideally have:
- Experience in a fast-paced administrative or business support role.
- Strong customer service skills and confidence dealing with enquiries in writing, over the phone and in person.
- Excellent attention to detail and data entry accuracy.
- Strong computer skills, including Microsoft Office and the ability to work across different systems.
- Good time management, sound judgement and the ability to manage competing priorities.
- A collaborative approach and the ability to remain calm and professional when handling challenging situations.
- Relevant administration qualifications, such as a Certificate III in Business Administration, or similar experience
Pre-employment requirements
- Nationally Coordinated Criminal History Check
What we offer:
- A temporary leave backfill position to 27 July 2027
- Part time, working 24 hours per week - Tuesday, Wednesday and Thursdays 8.30am to 5.00pm
- Flexible work and leave arrangements
- Salary from $48,470.65 - $51,147.61 per annum plus super (dependent on experience). For comparison at full time this would be $76,745.19 to $80,983.71.
- Ongoing learning and development opportunities, including health and well-being initiatives
How to apply
Please submit your resume and a cover letter addressing the key selection criteria in the position description.
For a confidential discussion or if you have any questions about this opportunity, please contact Tahryn Harris on 9490 4360
Applications close: 26 June 2026 at 11:45 PM .
Why choose Banyule? Join a dedicated team committed to making a positive impact on our community. You'll have the opportunity to drive service excellence, engage with diverse stakeholders, and contribute to the betterment of our community. We offer a supportive, collaborative, and innovative work environment where your skills and expertise will be valued and rewarded.
Banyule City Council is an Equal Opportunity Employer; we value diversity and inclusion, and we welcome candidates from all backgrounds. If you have a reasonable adjustment, support, or access requirement, we encourage you to inform us through your application or email [email protected]
Our Values : Our employees align their careers with Banyule because they share our values of respect, integrity, responsibility, initiative, and inclusion. They thrive in our strong learning and development culture, and the positive way we work in partnership with the community. You will share our values and have a passion for helping a community of over 130,000 residents to live happier, healthier and more connected lives, all while growing your skills and advancing your career. We look forward to you starting the next chapter of your career at Banyule Council.
Diversity Statement : Our community is made up of diverse, cultures, beliefs, abilities, bodies, sexualities, ages, and genders. We are committed to access, equity, participation, and rights for everyone: principles that empower, foster harmony, and increase the well-being of an inclusive community.
To discover more about Banyule's commitment to advancing gender equality in the workplace, please find Banyule's Workplace Gender Equality Action Plan 2021-2025 .
Acknowledgment of the Traditional Custodians : Banyule City Council is proud to acknowledge the Wurundjeri Woi-wurrung people as Traditional Custodians of the land and we pay respect to all Aboriginal and Torres Strait Islander Elders, past, present and emerging, who have resided in the area and have been an integral part of the region’s history.
Banyule City Council endorses the Uluru Statement from the Heart in full and accepts the invitation to walk with First Nations peoples, to a better future for us all.
Child Safe Standards Statement of Commitment : Banyule City Council is a child-safe organisation committed to the safety and well-being of children.
Council has a zero tolerance for child abuse. All allegations and safety concerns will be treated seriously and acted upon. As a child-safe organisation we are committed to providing a child-safe environment where children feel safe, are empowered, valued and protected. Council will actively listen to children, ensuring their voices are heard and considered in decisions that affect their lives.
