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Front Office Manager

Accor Apartments & Realty -
Port Douglas QLD

Apply Now

Job Details

Full-time
2 days ago

Qualifications

Hospitality
Hotel experience
Time management

Full Job Description

Located on the doorstep to the world-heritage listed Great Barrier Reef and Daintree Rainforest, you will find Mantra Aqueous situated in the popular holiday destination of Port Douglas, Queensland, just one hour drive north from Cairns Airport. The property offers guests the choice of hotel spa rooms, along with self-contained one-bedroom apartments and two-bedroom dual key apartments. With its convenient location, you can easily spend your days off exploring the nearby natural wonders or adopt the local laid back lifestyle by visiting the many restaurants, shops, and markets on offer in Port Douglas.

Purpose
As the Front Office Manager, your role extends beyond simply overseeing front-of-house operations. Your mission is to foster team unity and ensure the creation of unforgettable experiences for every guest.

Primary Responsibilities

Confidence in communicating with guests and colleagues to ensure cohesive collaboration
Conquer challenges alongside guests, transforming dilemmas into success stories through creative solutions
Recruit, train, and mentor Front Office team members, nurturing their professional growth, and diligently monitoring their performance
Adhere to OH&S requirements, promptly respond to emergencies, and prioritise the safety of both guests and staff
Exhibit proficiency in accurately handling reservations, managing guest accounts, and analysing reports and data
Closely monitor budgets, expenditure, and revenue to make informed operational decisions and achieve financial objectives

Skills and Experience

Experience in Hotel Operations, with history of leading the charge as a Supervisor or Manager
Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
Proficiency in using reservation and property management systems is a plus
Masterful in the art of communication, both the written and spoken
Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays

Accor Benefits

ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Everyone has a story and we want to learn yours. We invite you to APPLY NOW.

Apply Now

Refine Your Search

spa operations manager jobs

Front Office Manager

Senior MA&Commercial Manager

Supervisor - Store

Assistant Night Manager

Cost Controller

Construction Manager

E&I Superintendent - Commissioning

E&I Superintendent

Engineer - EM Lean Construction

Spa Manager

Hotel Manager

Uniform Attendant - The Langham, Sydney

Food & Beverage Supervisor - Bars

Practice Manager

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