Assistant Manager Inditex Australia Pty Ltd (Zara) Melbourne, VIC Full Time At ZARA, we love what we do. Teamwork, passion, curiosity, diversity, sustainability, creativity, humility, and customer satisfaction are our daily motivation. As an Assistant Manager, you are responsible for supporting the Store Manager in driving store performance by managing daily operations, customer service, and team outcomes. You will assist in ensuring the effective functioning of both the shop floor and stockroom, aligning with store objectives, operational standards, and company policies. Key Duties and Responsibilities • Support the Store Manager in leading, motivating, and managing the store team to achieve sales, service, and operational objectives in line with store targets. • Oversee the delivery of a high standard of customer service across the store, responding to customer enquiries and supporting the implementation of service improvement actions where required. • Maintain up-to-date knowledge of products, promotions, and store sales performance to identify opportunities and support commercial outcomes. • Support the planning and management of store rosters and labour allocation to ensure effective coverage, efficiency, and compliance with company guidelines. • Assist with day-to-day store operations including opening/closing procedures, operational routines, and compliance with company standards. • Support the organisation and efficiency of stockrooms, ensuring compliance with company standards and health and safety requirements. • Manage and support the receipt, preparation, replenishment, and stock flow processes to ensure product availability and efficient shop floor operations. • Support store ordering and replenishment activities in accordance with company standards and guidelines to maintain product availability. • Ensure the effective processing of sales transactions, exchanges, and refunds in accordance with company policies and procedures. • Manage and support visual merchandising standards across the store in line with company guidelines and brand standards. • Conduct regular team briefings to communicate priorities, sales targets, and operational updates. • Monitor store performance measures (sales, hours, productivity, and expenses) and support the implementation of action plans to achieve business objectives. • Provide training, coaching, and day-to-day support to team members to build capability and performance. • Support recruitment, onboarding, and induction activities in collaboration with Store Management and People/HR. • Ensure ongoing compliance with company policies, procedures, and health and safety requirements. • Maintain awareness of retail industry trends, product performance, and competitor activity. • Complete operational reporting and administrative tasks to support store management decision-making. • Support performance management processes for team members, including feedback and conflict resolution, in collaboration with Store Management and People/HR. • Assist with stocktakes and sales preparation activities in line with operational requirements and company procedures. • Promote a safe, inclusive, and respectful workplace environment aligned with company values. Skills and Experience • Diploma-level qualification with at least two years of relevant work experience, or a minimum of three years’ relevant experience in retail or assistant management. • Proven experience supporting team leadership in a fast-paced retail environment. • Strong communication, organisational, and problem-solving skills, with the ability to manage competing priorities. • Demonstrated experience in stock management, visual merchandising, and supporting sales performance outcomes. • Ability to plan, organise, and oversee day-to-day operational activities in line with business objectives. • Commitment to delivering high standards of customer service, operational excellence, and compliance with company policies. • Availability to work full-time (38 hours per week) on a rotating roster, including weekends and public holidays. Salary: AUD $75,000 – $85,000 per annum Applications open: 9th June 2026 Applications close: 8th July 2026 Due to the high volume of applications we receive, only shortlisted candidates will be contacted. We thank you for your interest in working with ZARA.
