In-Demand Engineering lead (ai, analytics & platform) Jobs in Parramatta, Nsw

Associate Director - Solution Engineering
Tata Communications —Sydney NSW
- Full-time
- Engineering
- AI
- Leadership
4h
Senior Product Manager, Core Proposition
Link Group —Sydney NSW
- Administrative experience
- Product management
- APIs
- Parental leave
- Employee assistance program
Solution Designer
Duxxel Pty Ltd —Sydney NSW
- $87,648.99 - $165,376.48 a year
- Contract
- Hybrid work
- Azure
- Computer Science
- Master's degree
Quick Apply
Product Manager
Trimble —Sydney NSW
- Full-time
- ERP systems
- Finance
- Bachelor's degree
Fintech Sr. Consultant , Front and Middle office integration (Investment Book of Records), AVP
State Street —Sydney NSW
- Full-time
- Management
- Computer Science
- SQL
3d
Head of Group Treasury Reporting Data & Platforms
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- AI
- Analytics
- Annual leave
- Work from home
23h
Data Delivery Manager
NSW Health —Chatswood NSW
- $173,345 - $193,906 a year
- Full-time
- Hybrid work
- AI
- Annual leave
1d
Senior Data Analyst
Livewire Markets —Barangaroo NSW
- Full-time
- Hybrid work
- SQL
- AI
- Communication skills
Quick Apply
Engineer - Software
Origin Energy —Barangaroo NSW
- Contract
- Azure
- Master's degree
- SQL
- Parental leave
- Fuel discount
8d
Head of CCaaS Customer Success
Concentrix —Sydney NSW
- Full-time
- Salesforce
- AI
- Leadership
Data Architect
Infosys —Sydney NSW
- $150,742 - $171,215 a year
- Azure
- Computer Science
- Engineering
- Health insurance
- Parental leave
13d
Account Manager
Quantcast —Sydney NSW
- Full-time
- Hybrid work
- Public speaking
- SQL
- AI
Quick Apply
Senior Engineer (Core Web)
CoStar Group —Sydney NSW
- Full-time
- Vital signs
- AWS
- Agile
Strategic Customer Success Manager
Dolby —Sydney NSW
- Management
- APIs
- AI
10d
Forward Deployed Engineer
Salesforce —Sydney NSW
- Full-time
- Computer science
- Sales
- Salesforce
Senior Consultant
Infosys —Sydney NSW
- $108,571 - $119,893 a year
- Microsoft Powerpoint
- Microsoft Word
- Computer science
- Health insurance
- Parental leave
Chief Engineer
Commonwealth Bank —Sydney NSW
- Full-time
- AWS
- Machine learning
- Scripting
7d
Technical Success Manager II
New Relic —Sydney NSW
- Hybrid work
- Sales
- SQL
- AWS
Azure Cloud Architect Associate Manager
Avanade —Sydney NSW
- Azure
- DevOps
- AI
10h
Senior Software Engineer
CoStar Group —Sydney NSW
- Full-time
- DevOps
- AWS
- APIs

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Associate Director - Solution Engineering

Tata Communications -
Sydney NSW

Apply Now

Job Details

Full-time
4 hours ago

Qualifications

Six Sigma Certification
ITIL Certification
Incident management
BMC Remedy
Engineering
ITIL
ServiceNow
AI
Leadership
Lean Six Sigma Certification

Full Job Description

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Role Summary

We are seeking a senior Solution Architect with strong expertise across Managed Services, Service Delivery, and Field Operations to design and govern end-to-end telecom service lifecycle solutions.

This role requires ownership across network rollout, field delivery, service operations, and service assurance , ensuring seamless alignment between installation, integration, operations, and customer experience outcomes .

Key Responsibilities

1. End-to-End Lifecycle Solution Architecture

Architect solutions spanning full lifecycle:
- Design Build Deploy Operate Optimize
Cover domains including:
- NOC, Service Desk, Field Operations, Network Build & Integration
Ensure solution alignment across:
- Architecture design
- Field deployment feasibility
- Operational sustainability

2. Field Operations, Deployment & Installation Governance (NEW CRITICAL LAYER)

Define and govern field-level delivery models including:
- Site rollout, installation, commissioning, and integration
- Technical acceptance and handover frameworks
Architect processes for:
- RAN site rollout and acceptance
- Transmission and backhaul readiness
- Field maintenance and preventive operations
Establish:
- Site acceptance criteria, quality gates, and validation processes
- First-time-right delivery frameworks and defect reduction strategies
Drive integration between:
- Field engineering teams
- NOC / Service assurance teams
- OEM/vendor teams
Ensure alignment between:
- Build teams (deployment) and Run teams (operations)
Govern:
- Field service SLAs (installation timelines, acceptance KPIs, defect rates)
- Vendor performance and field delivery quality

3. Service Delivery Ownership & Governance

Own end-to-end service delivery model including:
- SLA/OLA frameworks
- KPI tracking and governance
- Executive reporting and dashboards
Define and manage:
- Major Incident Management (MIM)
- Outage governance and escalation frameworks
Ensure architecture decisions are:
- Operationally viable
- Field-delivery aligned
- Customer-experience driven

4. ITIL-Based Service Management

Design ITIL-aligned service lifecycle across:
- Incident, Problem, Change, Service Request, SLA governance
Drive:
- PIR reviews, service quality audits, continuous improvement
Ensure telecom-grade governance including:
- Critical incident handling
- Regulatory and customer reporting requirements

5. Service Assurance & Operational Excellence

Architect service assurance frameworks covering:
- Network outages and large-scale incidents
- Customer experience operations
- SLA compliance and service quality
Embed:
- RCA frameworks (5 Whys, Pareto, etc.)
- Repeat incident reduction programs
- Performance improvement governance

6. Automation, Analytics & AIOps

Design solutions integrating:
- Operational analytics dashboards
- Automated incident workflows
- KPI-driven monitoring systems
Enable:
- Proactive and predictive operations
- Early outage detection and prevention
Drive roadmap toward:
- AI-driven NOC
- Closed-loop automation
- Cognitive service operations

7. Customer Engagement & Service Accountability

Act as single accountable owner for service design and delivery alignment
Lead:
- Customer workshops
- Operational governance forums
- Service performance reviews
Translate customer needs into:
- Solution architecture
- Service delivery frameworks
- Transformation roadmaps

8. Transition, Build & Delivery Alignment

Define and govern:
- Transition strategy (KT, stabilization, ramp-up)
- Field-to-operations handover (critical differentiator)
Ensure:
- Seamless integration between rollout and operations
- Delivery readiness across multi-vendor ecosystems

9. Stakeholder, Vendor & Team Leadership

Manage multi-layer stakeholders:
- Customers, delivery teams, OEMs, regulators
Lead:
- Distributed field teams
- Offshore/onshore delivery models
- Cross-domain service teams

Required Skills & Expertise

Core Competencies

Managed Services + Service Delivery ownership
Strong experience in:
- Field operations (installation, commissioning, acceptance)
- Large-scale telecom rollout environments
Deep ITIL service management expertise
Proven experience in:
- Outage governance
- SLA-driven operations
- Customer experience leadership

Domain Expertise

Mobile Networks: RAN, Transmission, Access Networks
Network rollout & site integration
NOC / Service Assurance environments
Multi-vendor telecom ecosystems

Technical & Operational Exposure

ITSM tools (ServiceNow / Remedy)
Data analytics & dashboarding platforms
Automation frameworks
Field operations tools & workflows

Certifications (Preferred)

ITIL Certification
Lean Six Sigma
Telecom / Cloud certifications (preferred)

Apply Now

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engineering lead (ai, analytics & platform) jobs in parramatta, nsw