In-Demand Technical support Jobs in Warriewood, Nsw

Manager, Technical Support
OpenText —North Sydney NSW
- Microsoft Powerpoint
- Microsoft Excel
- Management
5d
Software Technical Support Engineer
Schneider Electric —Macquarie Park NSW
- Full-time
- Hybrid work
- Management
- Software troubleshooting
- Engineering
- Annual leave
- Opportunities for advancement
Client Technical Support
Circana —Blenheim Road NSW
- Full-time
- Hybrid work
- Bilingual
- Spanish
- Computer Science
- Annual leave
- Parental leave
Technical Support Manager | Defence
Leidos —Sydney NSW
- Full-time
- Administrative experience
- SQL
- Annual leave
Inbound HubSpot Technical Support
Lupo Digital —Sydney NSW
- Sales
- Communication skills
- Marketing
- Annual leave
Network Administrator
AI Talent —Sydney NSW
- $70,000 - $120,000 a year
- 8 hour shift
- Hybrid work
- Management
- Computer Science
- Administrative experience
- Work from home
Quick Apply
8d
IT Support Engineer
Bain Capital —Sydney NSW
- Full-time
- Remote
- Management
- Computer Science
- Customer service
Service Desk / Onsite Engineer (MSP)
VISITS —Sydney NSW
- Weekend availability
- Hybrid work
- Microsoft Outlook
- Management
- Customer service
- Work from home
Quick Apply
2d
ICT System Test Engineer
Wipro —Sydney NSW
- Full-time
- Hybrid work
- Azure
- Management
- DevOps
- Relocation assistance
- Parental leave
Quick Apply
2d
ERP Support (Finance and Technical)
Avanade —Sydney NSW
- Azure
- DevOps
- APIs
Product Support Specialist - Aviation IT (Sydney)
Trax USA Corp. —Sydney NSW
- Full-time
- Customer service
- Bachelor's degree
- Business
Quick Apply
IT Helpdesk Team Leader
systemsGo —Sydney NSW
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
Quick Apply
Physical Infrastructure Support Engineer
Tata Consultancy Services —Sydney NSW
Service Desk Analyst
AustralianSuper —Sydney NSW
- Full-time
- Azure
- Customer service
- Microsoft Office
Systems Administrator
AI Talent —Sydney NSW
- $70,000 - $120,000 a year
- 8 hour shift
- Hybrid work
- Azure
- Management
- Computer Science
- Work from home
Quick Apply
8d
IT Operations Technician
Lifebyte Systems —Sydney NSW
- Full-time
- Management
- Computer Science
- Bachelor's degree
Quick Apply
SME-Store&Enterprise Helpdesk
Cognizant —Sydney NSW
- $76,500 - $86,500 a year
- Full-time
- Hybrid work
- Azure
- Management
- Warehouse experience
IT Operations Technician
TMGM —Sydney NSW
- Full-time
- Management
- Computer Science
- Bachelor's degree
Quick Apply
Service Desk Analyst (NSW)
St Vincent's Health Australia —Inner West NSW
- Full-time
- Hybrid work
- Management
- Communication skills
- Employee assistance program
ICT System and Field Technician
Integral Connection t/as Network Overdrive —Sydney NSW
- Part-time
- SQL
- SharePoint
Quick Apply

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technical support jobs near warriewood, nsw

Manager, Technical Support

OpenText -
North Sydney NSW

Apply Now

Job Details

5 days ago

Qualifications

Microsoft Powerpoint
Power BI
Microsoft Excel
Management
SAP
Engineering
FileNet
Tableau
Bachelor's degree
LDAP
SharePoint
VMWare
Leadership
Communication skills
Negotiation
Information Technology

Full Job Description

AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

The opportunity: Reporting to the Senior Manager, APAC Global Technical Support, this role is responsible for overseeing day to day operations within the Customer Support team. This includes leading team members, prioritising and managing escalated and high impact customer accounts, interfacing directly with customers, and ensuring compliance with OpenText Customer Support policies and standards.
Job Description: The Technical Support Manager is a critical role, enabling the business unit to work effectively with internal and external stakeholders in a hyper growth environment. This is a facilitative leadership role that requires a balance of focus and flexibility, along with a willingness to play an active, behind the scenes role when required. The successful candidate will be highly resourceful, demonstrate strong emotional intelligence, self motivation, and integrity, and consistently place the company’s interests above all else.
Roles& Responsibilities: •Lead the day‑to‑day Support Operations for assigned OpenText Enterprise Products in APAC, managing both direct and matrixed reports across the region. This includes time management, issue prioritisation, and policy compliance.•Oversee the career development of Technical Support Specialists, ensuring team members are supported to realise their full potential both individually and collectively.•Partner with regional management teams to forecast, hire, retain, and support a distributed team that is engaged and motivated.•Own and drive key performance metrics to ensure high‑quality service delivery, providing operational excellence through data‑driven planning and continuous improvement.•Implement change initiatives to modernise and optimise the business, guided by a strong customer‑centric philosophy.•Manage customer relationships for issues escalated to this role, including developing action plans, communicating clearly with customers, and providing regular updates to customers and/or OpenText senior management.•Coordinate and collaborate with leadership teams across Sales, Professional Services, Renewals, and Engineering to advocate for the best possible total customer experience.
Skills Required: •Innovative mindset to make recommendations towards finding creative solutions•Ability to establish and maintain strong relationships with a variety of internal and external roles, from technical contributors to senior management•Excellent written and verbal communication skills•Strong negotiation and objection handling skills•Ability to effectively manage crisis situations•Ability to manage customer expectations clearly, concisely, and in summary format•Ability to effectively identify and manage a list of issues from inception to resolution•Understanding of cross-functional relationships and processes critical to driving issue resolution
Experience Required: •Bachelor’s degree in an IT or Engineering discipline, or equivalent practical experience•Three or more years of demonstrated team leader, people management or leadership experience•One or more years’ experience working within a matrixed organisation, with the ability to collaborate across globally distributed teams•Demonstrated experience creating or consuming reports using tools such as Excel, Power BI, Tableau, and PowerPoint•Conceptual understanding of application servers, networking, Active Directory/LDAP, databases, Windows/Linux environments, VMware, and hyperscalers•Experience with Enterprise Information Management systems (e.g. SAP, Documentum, OpenText Content Server, SharePoint, FileNet, Alfresco) is advantageous•Professional working proficiency in an additional Asian language is highly regarded•Previous experience working within a Customer Support organisation is highly advantageous
Other: •Must be an Australian Citizen. Ability to obtain Australian Government NV1 Security Clearance is required•May be required to change work patterns as business dictates•Travel may be required

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket atAsk HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Apply Now

Refine Your Search

technical support jobs in warriewood, nsw

Manager, Technical Support

Software Technical Support Engineer

Client Technical Support

Technical Support Manager | Defence

Inbound HubSpot Technical Support

Network Administrator

IT Support Engineer

Service Desk / Onsite Engineer (MSP)

ICT System Test Engineer

ERP Support (Finance and Technical)

Product Support Specialist - Aviation IT (Sydney)

IT Helpdesk Team Leader

Physical Infrastructure Support Engineer

Service Desk Analyst

Systems Administrator

IT Operations Technician

SME-Store&Enterprise Helpdesk

IT Operations Technician

Service Desk Analyst (NSW)

ICT System and Field Technician

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