MOTOR ASSESSOR METROPOLITAN QLD | CUSTOMER OPERATIONS | BRISBANE
At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.
We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.
Let’s care for tomorrow, so we can create a better future together, for everyone.
About the role
- Deliver best practicable assessment outcome, in either repair cost or total loss (i.e. Closed File Reviews, Open File Reviews etc.).
- Comply with motor assessing process, guidelines, allowances parts policy, severity coding requirements and repairer standards.
- Wherever appropriate, apply repair cost benchmarking, alternative parts reporting and scorecards to improve repairer performance.
- Contribute to improving the customer service of Selected and non-Selected repairers.
- Provide customers with access to the prompt resolution of complaints, including repair warranty, service related and other issues.
- Meet or exceed productivity objectives.
- Complete total loss reports within 24 hours of assessment wherever practicable.
About You
- Trade qualification and significant post-apprenticeship experience in their profession as a panel beater, spray painter or motor mechanic; or significant experience as a motor insurance assessor, or completion of the CAC approved units of the Certificate IV Vehicle Loss Assessing Course (desired).
- Experience in repair shop management / estimating and in motor vehicle assessing practices and in the provision of damaged vehicle quotations. (desired).
- Quoting experience (desired).
- A current driver's license.
- Good understanding of the Motor Vehicle Insurer and Repair Industry Code of Conduct.
- Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
- Ability to navigate complexity and ambiguity and provide pragmatic commercial solutions to meet stakeholder expectations.
- Demonstrated evidence of technical proficiency with systems, software, databases, reporting and communication tools.
- Excellent verbal and written communication skills.
- A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.
Benefits and perks
- Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
- Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
- Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
- Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
- For more details about our benefits, visit the Allianz Careers site.
About Allianz Group
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Adjustments and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to
[email protected] for a confidential conversation.
Join us. Let’s care for tomorrow. www.allianz.com.au/careers
