In-Demand Technical support Jobs in Reservoir Vic

Service Desk Analyst
Fujitsu —Melbourne VIC
- Hybrid work
- Software troubleshooting
- Customer service
- Communication skills
Tier 3 Customer Support Agent (SaaS Helpdesk)
Fastmail —Melbourne VIC
- $111,623 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Bachelor's degree
Quick Apply
IT Systems Administrator
ASSA ABLOY —Oakleigh VIC
- Full-time
- Azure
- Administrative experience
- In-person
11d
Network Administrator
Leidos —Melbourne VIC
- Full-time
- Annual leave
5d
Service Desk Analyst
Mercy Health Australia —Richmond VIC
- Full-time
- Hybrid work
- Communication skills
4d
Senior Paraplanner – Technical & Advice Support
Focus Financial Partners —Melbourne VIC
- Management
- Financial services
- Communication skills
Workforce Systems & Support Analyst
Mercy Health Australia —Richmond VIC
- Full-time
- Hybrid work
- Communication skills
- Time management
HRIS System Administrator
Department of Justice and Community Safety —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- Management
- Administrative experience
- Working with children
3d
Senior IT Application Development and Support Analyst
Ryan Specialty —Melbourne VIC
- Full-time
- Computer Science
- Master's degree
- Education
Systems Administrator
Easygo —Melbourne VIC
- Contract
- Google Suite
- APIs
- AI
- Parental leave
- Referral program
Quick Apply
5d
B2B eCommerce System Administrator
Asahi Beverages —Melbourne VIC
- Full-time
- Sales
IT Infrastructure Specialist | Jowett Motor Group (Full-Time)
Jowett Motor Group —Glen Waverley VIC
- Full-time
- Azure
- Administrative experience
- Communication skills
- Parental leave
- Employee assistance program
Quick Apply
Infrastructure Support Senior Analyst - AU Citizen
Accenture —Melbourne VIC
- Full-time
- Azure
- Administrative experience
- AWS
- Parental leave
Finance Systems Administrator
Peter MacCallum Cancer Centre —Melbourne VIC
- $70,000 - $80,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- EMR systems
- Annual leave
7d
Senior Field Service Technician – Simulator ICT
RHEINMETALL —Melbourne VIC
- Full-time
- Administrative experience
- Parental leave
- Employee discount
3d
IT Application Systems Administrator - Contract or Permanent
NCS Australia —Melbourne VIC
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Parental leave
Quick Apply
13d
Senior IT Systems Administrator
KBR —Melbourne VIC
- Full-time
- Bachelor's degree
- No degree
- Parental leave
Senior Service Desk Engineer
Starboard IT —Melbourne VIC
- Full-time
- Hybrid work
- Azure
- AWS
- Communication skills
Quick Apply
Service Desk / Onsite Engineer (MSP)
VISITS —Melbourne VIC
- Weekend availability
- Microsoft Outlook
- Management
- Customer service
- Work from home
- Free food
Quick Apply
3h

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Tier 3 Customer Support Agent (SaaS Helpdesk)
Fastmail —Melbourne VIC
Coaching Tier 1 and Tier 2 support agents, helping develop their technical skills and customer service capabilities. A diploma, Bachelor degree, or equivalent.
$111,623 a year
Quick Apply

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Service Desk Analyst

Fujitsu -
Melbourne VIC

Apply Now

Job Details

Benefits

Paid volunteer leave

Qualifications

Incident management
Software troubleshooting
Customer service
Communication skills
Time management
Help desk

Full Job Description

About the job Service Desk Analyst

We are Fujitsu

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

About the role

Melbourne Location

Hybrid environment (2 days onsite)

Australian citizen (mandatory)

We're seeking a dynamic, Service Desk Analyst to provide a high-quality single point of contact, as part of a Service Desk service to Fujitsu's customers. This includes the management of all incidents, queries, service requests through to successful resolution and closure.

Responsibilities and Accountabilities:

Assess customer requirements and source competitive solutions from vendors and distributors

Provide a high level of customer service throughout all communications with the end user.

Respond efficiently and action all contacts in accordance with applicable Service Level Agreements, Operational Level Agreements and Key Performance Indicators.

All Incidents, Queries, Complaints, Service Requests, or Change Requests must be initially diagnosed via troubleshooting following the directions in the applicable procedures. This includes the correct categorisation and assignment of priority.

Be familiar with and compliant to all procedures applicable to the Service Desk, as published in document repository for the Service Desk which the Service Desk Analyst works on.

Provide advice and information on procedures or technical fixes to the end user to ensure a successful resolution to the issue or query.

Provide continual end user contact as per the Fujitsu Incident Management Procedure/Fujitsu Service Request Management Procedure.

Actively manage and take ownership of all Incidents, Queries, Complaints, Service Requests that are assigned to the Service Desk through to resolution..

Requirements:

Being an Australian Citizen is mandatory

Aboriginal and/or Torres Strait Islanders are highly encouraged to apply

Experience in a Helpdesk/ customer service role either in a service industry or IT support role for at least 12 months, demonstrating an advanced practice of customer service

Intermediate communication skills, both written and face-to-face

Advanced telephone skills including the use of empathy with customer's situation and ability to communicate technical concepts to non-technical customers.

Strong conflict resolution

Advanced personal management: punctuality, attendance, and presentation

Good Time management

Knowledge of call logging, escalation and follow-up procedures

Knowledge of first level service centre call resolution

Knowledge of escalation procedures

Hardware and software troubleshooting including determination of an issue as an Incident

Awareness of ITIL best practice methodology

Why Fujitsu?

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

We put people first. We believe in the power of diversity to drive innovation and our Work180 accreditation, AWEI (Australian Workplace Equality Index) Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.

We offer tailored career paths across our global organization to support your professional and personal growth.

Our customers trust us. We have an excellent reputation across the region and globally.

Best in class reward and recognition programs flexible work, volunteering leave and more.

We live our values of aspiration, trust and empathy, all day, every day.

Commitment to Diversity, Equity and Inclusion

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders. Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey.

If you don't tick every box in this job description, please don't rule yourself out. Research suggests that underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email [email protected].

Search Firm Representatives PLEASE READ:

Fujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team.

Apply Now

Refine Your Search

technical support jobs in reservoir vic

Service Desk Analyst

Tier 3 Customer Support Agent (SaaS Helpdesk)

IT Systems Administrator

Network Administrator

Service Desk Analyst

Senior Paraplanner – Technical & Advice Support

Workforce Systems & Support Analyst

HRIS System Administrator

Senior IT Application Development and Support Analyst

Systems Administrator

B2B eCommerce System Administrator

IT Infrastructure Specialist | Jowett Motor Group (Full-Time)

Infrastructure Support Senior Analyst - AU Citizen

Finance Systems Administrator

Senior Field Service Technician – Simulator ICT

IT Application Systems Administrator - Contract or Permanent

Senior IT Systems Administrator

Senior Service Desk Engineer

Service Desk / Onsite Engineer (MSP)

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