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Operations Support Manager ANZ

EssilorLuxottica -
North Sydney NSW

Apply Now

Job Details

Full-time

Benefits

Transportation links
Paid volunteer leave

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Store management
Communication skills
Hotel experience

Full Job Description

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs. We craft exclusive eyewear brands Ray-Ban, Oakley, Oliver Peoples, Persol, Costa and more, alongside esteemed licensed brands such as Tiffany & Co, Burberry, and CHANEL whilst our cutting-edge lenses Varilux and Transitions lead the industry in innovation. In Australia and New Zealand, we operate the iconic retail and eye care brands: Sunglass Hut, Oakley, OPSM, Ray-Ban and Laubman & Pank. Every day, EssilorLuxottica’s 190,000 employees in 150 countries work towards a common mission to help people see more and be more.

We are seeking a dedicated professional to enable sales growth and profitability for our Retail Network. In this role, you will play a crucial part in delivering key operational initiatives aimed at expanding both new and existing channels. Your focus will be on continuously developing and improving essential operational components, aligning closely with global objectives, and fostering strong internal business relationships.

Reporting to the Senior Operations Support Manager and supported by the Store Operations Support Administrator, this role offers the opportunity to make an impact in a fast-paced retail environment. The position includes occasional travel across our ANZ store network and collaboration with global teams, which may require some communication outside standard business hours. We value flexibility and support a healthy work-life balance.

Your responsibilities

Provide operational support to stores via Service Desk tickets, email, and Microsoft Teams
Maintain the Store Operating Manual and implement best-practice operational processes across Retail stores
Coordinate key store operations including stocktakes, audits, and peak trading support activities
Identify and implement process improvements to enhance store performance and operational efficiency
Conduct regular store visits and facilitate Field Team Committee meetings to support operational excellence and compliance
Support the implementation and maintenance of operational platforms and collaborate with local and global teams on operational initiatives

About you

Tertiary Degree preferred but not essential
Minimum 2 years’ experience in retail management with store operations experience desirable
Proficiency in retail systems and advanced skills in Microsoft Word, Excel, and PowerPoint
Skilled communicator with the ability to manage expectations effectively
Strong influencing skills to guide stakeholders, demonstrating confidence and proactiveness in interactions with stakeholders of all levels of seniority
Risk-aware, balancing commercial outcomes with compliance, and committed to continuous self-development

Working at EssilorLuxottica

A career with EssilorLuxottica will offer you rewarding experiences and the opportunity to develop your skills every day. Working at our head-office located in North Sydney, you will enjoy:

Generous yearly $1,500 product allowance and Family & Friends discounts of up to 50% off to splurge across all our brands – OPSM, Sunglass Hut, Oakley, Ray-Ban, Laubman & Pank and EyeQ
Up to 50% off Oakley eyewear and apparel throughout the year.
Wellness amenities including reformer a Pilates studio, Yoga classes, Personal training and Bike storage.
Abundance of local cafes, a major shopping centre and close to public transport facilities
Volunteering with our charity partner OneSight, including volunteer leave and iChampion ambassador opportunities.
Wide range of career opportunities across the EssilorLuxottica network
Complimentary full-time concierge services offering an exclusive hotel-style experience!
Options for a hybrid working environment

Next Steps

To be considered for this opportunity, please click apply and send your resume today.

*Please note, due to the high volume of applications only successful candidates will be contacted. We thank you in advance for your interest in EssilorLuxottica*

As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.

We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.

Apply Now

Refine Your Search

network administrator jobs in parramatta, nsw

Operations Support Manager ANZ

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Technical Operations Specialist

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Claims Consultant - Retail Income Protection Claims

Senior Claims Consultant - Retail Income Protection Claims

Senior Solutions Engineer

Technical Solutions Engineer, Campus & WiFi-focused - Sydney

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Senior Claims Consultant - REST

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