In-Demand tour Jobs in melbourne city centre vic

Manager on Duty
Marriott International, Inc —Melbourne VIC
- Full-time
- Hospitality
- Administrative experience
- Senior Secondary Certificate of Education
1d
Year 2 Classroom Teacher - Full Time (Term 3 start or negotiated)
St Clare's Catholic Primary School —Truganina VIC
- Full-time
Nature Guide | Mitchell Plateau | Outback Spirit Tours
Journey Beyond —Melbourne VIC
- Contract
- First Aid Certification
- Communication skills
- Resort
- Employee assistance program
- Referral program
Quick Apply
Classroom Teacher- English
Government schools —Melbourne VIC
- Full-time
- Communication skills
- Teaching
9d
Two-Up Drivers & Guides | Outback Spirit Tours
Journey Beyond —Melbourne VIC
- CPR Certification
- First Aid Certification
- Communication skills
- Employee assistance program
- Employee discount
Quick Apply
Education and Public Programs Officer
Deakin University —Burwood VIC
- $100,128 - $108,130 a year
- Full-time
- University
- Parental leave
- Employee discount
6d
Assistant Principal - Inclusion and Daily Operations
Government schools —Melbourne Western Suburbs VIC
- Full-time
- Management
- Communication skills
1d
Administration and Accounts Payable
Government schools —Melbourne Northern Suburbs VIC
- Full-time
- Communication skills
3d
Administration Officer (Fixed Term)- Mordialloc Grove Care Community
Opal HealthCare —Mordialloc VIC
- Part-time
- Customer service
- Microsoft Office
- Administrative experience
- Parental leave
- Referral program
Sushi Chef
Cozymeal —Melbourne VIC
- Up to $12,000 a month
- Choose your own hours
- Cooking
1d
Sales Manager - Abbotsford
Anytime Fitness —Abbotsford VIC
- Full-time
- Sales
- Gym membership
Quick Apply
Classroom Teacher - PE/Health
Government schools —Melbourne VIC
- Full-time
- Communication skills
- Teaching
9d
AP-2 Curriculum / Operations / Year level oversight
Government schools —Melbourne VIC
- Full-time
- Management
- Leadership
- Communication skills
9d
Travel Sales Consultant
Happy Travels —Melbourne VIC
- $73,000 - $93,000 a year
- Full-time
- Sales
- In-person
- Communication skills
- Employee discount
- Referral program
Quick Apply
4h
Traffic Manager Design & Digital (Project Manager) - Melbourne, VIC
FCM Meetings & Events —Melbourne VIC
- Full-time
- Health insurance
- Parental leave
Community Lead (Customer Service, Sales and Events)
The Flexi Group —Melbourne VIC
- Full-time
- Sales
- Customer service
- English
Quick Apply
9d
Retail Sales Manager (VIC)
Big Red Group —Melbourne VIC
- Weekend availability
- Sales
- Merchandising
- Leadership
- Work from home
- Parental leave
Quick Apply
Bus & Coach Driver
Murrays —Melbourne VIC
- $39.97 - $71.33 an hour
- Overtime
- Employee discount
Lodge Manager | Outback Spirit Tours
Journey Beyond —Melbourne VIC
- Seasonal
- Hospitality
- Management
- First Aid Certification
Quick Apply
Classroom Teacher - STEM
Government schools —Melbourne VIC
- Full-time
- Communication skills
- Teaching
9d

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Manager on Duty

Marriott International, Inc -
Melbourne VIC

Apply Now

Job Details

Full-time
1 day ago

Qualifications

Hospitality
Administrative experience
Senior Secondary Certificate of Education
Education
Hospitality Management
Front desk
Guest services

Full Job Description

Additional Information
Job Number26066366
Job CategoryRooms & Guest Services Operations
Location27 Little Collins Street, Melbourne, Victoria, Australia, 3000
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Supporting Property Operations and Guest Relations Needs

Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.

Communicates any variations to the established norms to the appropriate department in a timely manner.

Sends copy of MOD report to all departments on a daily basis.

Strives to improve service performance.

Ensures compliance with all policies, standards and procedures.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Supporting Profitability Goals

Understands and complies with loss prevention policies and procedures.

Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Managing the Guest Experience

Intervenes in any guest/associate situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and associate well being is preserved.

Empowers associates to provide excellent customer service.

Provides immediate assistance to guests as requested.

Serves as a leader in displaying outstanding hospitality skills.

Sets a positive example for guest relations.

Responds to and handles guest problems and complaints.

Ensures associates understand customer service expectations and parameters.

Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.

Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Records guest issues in the guest response tracking system.

Assisting Human Resources Activities

Participates as needed in the investigation of associate and guest accidents.

Observes service behaviors of associates and providing feedback to individuals.

Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.

Celebrates successes and publicly recognizes the contributions of team members.

Ensures associates are cross-trained to support successfully daily operations.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.

Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

tour jobs in melbourne city centre vic

Manager on Duty

Year 2 Classroom Teacher - Full Time (Term 3 start or negotiated)

Nature Guide | Mitchell Plateau | Outback Spirit Tours

Classroom Teacher- English

Two-Up Drivers & Guides | Outback Spirit Tours

Education and Public Programs Officer

Assistant Principal - Inclusion and Daily Operations

Administration and Accounts Payable

Administration Officer (Fixed Term)- Mordialloc Grove Care Community

Sushi Chef

Sales Manager - Abbotsford

Classroom Teacher - PE/Health

AP-2 Curriculum / Operations / Year level oversight

Travel Sales Consultant

Traffic Manager Design & Digital (Project Manager) - Melbourne, VIC

Community Lead (Customer Service, Sales and Events)

Retail Sales Manager (VIC)

Bus & Coach Driver

Lodge Manager | Outback Spirit Tours

Classroom Teacher - STEM

I want to receive the latest job alert for tour in melbourne city centre vic

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